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      • December 1998
      • Case

      Bell Atlantic and the Union City Schools (B): Education Reform in Union City

      By: Rosabeth M. Kanter and Ellen Pruyne
      The second in a five-part series about Bell Atlantic Corp.'s technology-in-education partnership with the Union City, New Jersey school system. Reviews the education reform efforts planned and implemented in the school system, which coincided with the partnership and... View Details
      Keywords: Middle School Education; Secondary Education; Change Management; Partners and Partnerships; Information Technology; Education Industry; Telecommunications Industry; New Jersey
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      Kanter, Rosabeth M., and Ellen Pruyne. "Bell Atlantic and the Union City Schools (B): Education Reform in Union City." Harvard Business School Case 399-043, December 1998.
      • November 1998 (Revised February 1999)
      • Case

      Microsoft Office: Finding the Suite Spot

      By: Stefan H. Thomke and Steven Sinofsky
      Describes a key decision-making process within Microsoft's Office products division. At a time when the PC software business has a great deal of uncertainty, Microsoft's management has to make a key decision regarding the future of software suites. A strengthening of... View Details
      Keywords: Decisions; Applications and Software; Strategic Planning; Organizational Design; Organizational Change and Adaptation; Product Development; Managerial Roles; Growth and Development Strategy; Risk and Uncertainty; Goals and Objectives; Digital Platforms; Innovation and Management; Computer Industry; Computer Industry
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      Thomke, Stefan H., and Steven Sinofsky. "Microsoft Office: Finding the Suite Spot." Harvard Business School Case 699-046, November 1998. (Revised February 1999.)
      • 1998
      • Working Paper

      Intimate Self-Disclosure Exchanges: Using Computers to Build Reciprocal Relationships with Consumers

      By: Youngme Moon
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      Moon, Youngme. "Intimate Self-Disclosure Exchanges: Using Computers to Build Reciprocal Relationships with Consumers." Harvard Business School Working Paper, No. 99-059, November 1998.
      • October 1998 (Revised December 1998)
      • Case

      CompUSA The Computer Superstore

      By: Ananth Raman and Anna Sheen McClelland
      Examines the CompUSA organization, focusing especially on the operations and the company culture. Highlights the economics of PC retailing and the importance of a responsive supply chain for their product category. The description of company culture emphasizes the role... View Details
      Keywords: Supply Chain; Organizational Culture; Motivation and Incentives; Supply Chain Management; Computer Industry; Computer Industry; United States
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      Raman, Ananth, and Anna Sheen McClelland. "CompUSA The Computer Superstore." Harvard Business School Case 699-026, October 1998. (Revised December 1998.)
      • October 1998 (Revised March 1999)
      • Case

      Microsoft in Transition: Bill Gates's Leadership

      By: Christopher A. Bartlett and Takia Mahmood
      Keywords: Leadership; Change Management; Computer Industry
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      Bartlett, Christopher A., and Takia Mahmood. "Microsoft in Transition: Bill Gates's Leadership." Harvard Business School Case 399-057, October 1998. (Revised March 1999.)
      • autumn 1998
      • Article

      Case Study: Dell Online

      By: V. Kasturi Rangan and Marie Bell
      Keywords: Technology; Computer Industry
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      Rangan, V. Kasturi, and Marie Bell. "Case Study: Dell Online." Journal of Interactive Marketing 12, no. 4 (autumn 1998).
      • September 1998 (Revised January 1999)
      • Supplement

      XcelleNet, Inc. (B)

      By: Stephen P. Bradley and Kelley Porter
      Supplements the (A) case. View Details
      Keywords: Computer Industry; Atlanta
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      Bradley, Stephen P., and Kelley Porter. "XcelleNet, Inc. (B)." Harvard Business School Supplement 799-028, September 1998. (Revised January 1999.)
      • 1998
      • Working Paper

      When the Computer Is the "Salesperson": Consumer Responses to Computer "Personalities" in Interactive Marketing Situations

      By: Youngme Moon
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      Moon, Youngme. When the Computer Is the "Salesperson": Consumer Responses to Computer "Personalities" in Interactive Marketing Situations. Harvard Business School Working Paper, No. 99-041, September 1998.
      • August 1998
      • Case

      Electronic Commerce at Air Products

      By: F. Warren McFarlan and Melissa Dailey
      In 1998,chief information officers (CIOs) in the highly competitive international gases and chemicals business faced the reality that electronic commerce capability was a strategic necessity. The results of annual surveys of technology officers in the chemical industry... View Details
      Keywords: Management Teams; Information Technology; Globalized Markets and Industries; Infrastructure; Internet and the Web; Technology Adoption; Business Strategy; Chemical Industry; United States
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      McFarlan, F. Warren, and Melissa Dailey. "Electronic Commerce at Air Products." Harvard Business School Case 399-035, August 1998.
      • August 1998 (Revised May 1999)
      • Case

      Network Computer, Inc.

      By: Lynda M. Applegate and Kirk A. Goldman
      Keywords: Information Infrastructure; Networks; Corporate Strategy; Information Technology; Internet and the Web; Computer Industry
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      Applegate, Lynda M., and Kirk A. Goldman. "Network Computer, Inc." Harvard Business School Case 399-026, August 1998. (Revised May 1999.)
      • August 1998 (Revised February 1999)
      • Case

      Product Development at Dell Computer Corporation

      By: Stefan H. Thomke, Vish V. Krishnan and Ashok Nimgade
      Describes how Dell redesigned its new product development process after experiencing a major product setback and a significant decline in firm profits in 1993. Dell's new process is challenged during the development of a new line of portable computers when the incoming... View Details
      Keywords: Cost vs Benefits; Profit; Managerial Roles; Risk Management; Product Development; Business Processes; Problems and Challenges; Risk and Uncertainty; Hardware; Computer Industry
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      Thomke, Stefan H., Vish V. Krishnan, and Ashok Nimgade. "Product Development at Dell Computer Corporation." Harvard Business School Case 699-010, August 1998. (Revised February 1999.)
      • August 1998
      • Teaching Note

      Hewlett-Packard Co.: European Remarketing Operation TN

      By: Das Narayandas
      Keywords: Marketing; Computer Industry; Europe
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      Narayandas, Das. "Hewlett-Packard Co.: European Remarketing Operation TN." Harvard Business School Teaching Note 599-044, August 1998.
      • July 1998
      • Case

      Microsoft--1995 (Abridged)

      By: Tarun Khanna and David B. Yoffie
      Focuses on how Microsoft built one of the world's greatest franchises and poses questions about what, if anything, can stop the company. Teaching purpose: To teach building competitive advantage, the advantages of bundling, and the sustainability of competitive... View Details
      Keywords: Competitive Strategy; Competitive Advantage; Business Strategy; Corporate Strategy; Horizontal Integration; Computer Industry; Computer Industry
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      Khanna, Tarun, and David B. Yoffie. "Microsoft--1995 (Abridged)." Harvard Business School Case 799-003, July 1998.
      • July 1998
      • Article

      Are Computers Scapegoats? Attributions of Responsibility in Human-Computer Interaction

      By: Y. Moon and C. I. Nass
      Keywords: Information Infrastructure; Behavior
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      Moon, Y., and C. I. Nass. "Are Computers Scapegoats? Attributions of Responsibility in Human-Computer Interaction." International Journal of Human-Computer Studies 49, no. 1 (July 1998): 79–94.
      • July 1998
      • Supplement

      Bell Atlantic in Union City

      By: Rosabeth M. Kanter
      In this pioneering project to wire a school for the Internet and put computers in students' homes, Bell Atlantic combined its need for a beta site for a technology trial with the school reform efforts of the Union City, New Jersey public schools, under the leadership... View Details
      Keywords: Business Model; Social Enterprise; Internet and the Web; Education; Business and Community Relations; Education Industry; New Jersey
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      Kanter, Rosabeth M. "Bell Atlantic in Union City." Harvard Business School Video Supplement 399-501, July 1998.
      • June 1998 (Revised January 2000)
      • Case

      Egghead.com

      By: Jeffrey F. Rayport
      Egghead Software, an entrenched traditional chain retailer specializing in computer software and peripherals, had established a nationwide chain of mall and shopping center stores and a well-organized national brand. In early 1998, management made a highly unusual, and... View Details
      Keywords: Organizational Change and Adaptation; Digital Platforms; Internet and the Web; Applications and Software; Information Technology Industry; Retail Industry
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      Rayport, Jeffrey F., Jeremy Dann, and Robert C Schmults. "Egghead.com." Harvard Business School Case 898-283, June 1998. (Revised January 2000.)
      • May 1998 (Revised July 1998)
      • Teaching Note

      Dell Online TN

      By: V. Kasturi Rangan and Marie Bell
      Teaching Note for (9-598-116). View Details
      Keywords: Online Technology; Computer Industry
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      Rangan, V. Kasturi, and Marie Bell. "Dell Online TN." Harvard Business School Teaching Note 598-146, May 1998. (Revised July 1998.)
      • May 1998
      • Teaching Note

      Apple Computer 1996, Apple Computer 1997, and Apple Computer 1998 TN

      By: David B. Yoffie
      Teaching Note for (9-796-126), (9-797-098), and (9-798-099). View Details
      Keywords: Computer Industry
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      Yoffie, David B. "Apple Computer 1996, Apple Computer 1997, and Apple Computer 1998 TN." Harvard Business School Teaching Note 798-033, May 1998.
      • 01 May 1998
      • Conference Presentation

      Rapid Learning and Adaptation in Product Development: An Empirical Study of the Internet Software Industry

      By: Alan MacCormack, M. Iansiti and R Verganti
      Keywords: Learning; Product Development; Software; Computer Industry; Computer Industry; Computer Industry
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      MacCormack, Alan, M. Iansiti, and R Verganti. "Rapid Learning and Adaptation in Product Development: An Empirical Study of the Internet Software Industry." Paper presented at the International Product Development Management Conference, Italy, May 01, 1998.
      • April 1998
      • Teaching Note

      Xerox Technology Ventures TN

      By: Josh Lerner
      Teaching Note for (9-295-127) and (9-298-109). View Details
      Keywords: Computer Industry; Computer Industry
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      Lerner, Josh. "Xerox Technology Ventures TN." Harvard Business School Teaching Note 298-152, April 1998.
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