Robert H. Hayes
Philip Caldwell Professor of Business Administration, Emeritus
Philip Caldwell Professor of Business Administration, Emeritus
Contact Information
(617) 495-6330
Robert Hayes is the Philip Caldwell Professor of Business Administration, Emeritus, at the Harvard Business School. Prior to his appointment to the Harvard Faculty in 1966, he worked for I.B.M. and McKinsey & Company. He received his Ph.D. degree in 1966 from Stanford University.
He has published widely, including seven co-authored books. One of these, Restoring our Competitive Edge: Competing Through Manufacturing (1984: coauthored with Steven C. Wheelwright), won the Association of American Publishers' Award for the best book on business, management, and economics published that year. In addition, three of his articles won McKinsey Awards for the best articles published in the Harvard Business Review during various years. Other books include Operations, Strategy, and Technology: Pursuing the Competitive Edge(2004: co-authored with Gary Pisano, David Upton, and Steven Wheelwright), Dynamic Manufacturing: Creating the Learning Organization (1988: coauthored with Steven Wheelwright and Kim Clark), and Strategic Operations: Competing Through Capabilities (1996: coauthored with Gary Pisano and David Upton . Representative recent articles include 'Operations-Based Strategy', coauthored with David Upton (California Management Review, Summer 1998), and 'Beyond World-Class: The New Manufacturing Strategy', coauthored with Gary Pisano (Harvard Business Review, January-February 1994).
Professor Hayes also held a number of senior administrative positions at the School, including Area Head, Program Head, and Senior Associate Dean for Faculty Planning and Development. He has lived and conducted research in both Europe and Asia, and coordinated the opening of HBS's research office in Hong Kong in 1998. He is the past President of the Production & Operations Management Society and serves on the Board of Directors of the American Productivity & Quality Center. He has been selected for listing in Who's Who in America.
Tel: (617) 495 6330Fax: (617) 496 4066
He has published widely, including seven co-authored books. One of these, Restoring our Competitive Edge: Competing Through Manufacturing (1984: coauthored with Steven C. Wheelwright), won the Association of American Publishers' Award for the best book on business, management, and economics published that year. In addition, three of his articles won McKinsey Awards for the best articles published in the Harvard Business Review during various years. Other books include Operations, Strategy, and Technology: Pursuing the Competitive Edge(2004: co-authored with Gary Pisano, David Upton, and Steven Wheelwright), Dynamic Manufacturing: Creating the Learning Organization (1988: coauthored with Steven Wheelwright and Kim Clark), and Strategic Operations: Competing Through Capabilities (1996: coauthored with Gary Pisano and David Upton . Representative recent articles include 'Operations-Based Strategy', coauthored with David Upton (California Management Review, Summer 1998), and 'Beyond World-Class: The New Manufacturing Strategy', coauthored with Gary Pisano (Harvard Business Review, January-February 1994).
Professor Hayes also held a number of senior administrative positions at the School, including Area Head, Program Head, and Senior Associate Dean for Faculty Planning and Development. He has lived and conducted research in both Europe and Asia, and coordinated the opening of HBS's research office in Hong Kong in 1998. He is the past President of the Production & Operations Management Society and serves on the Board of Directors of the American Productivity & Quality Center. He has been selected for listing in Who's Who in America.
Click here for Teaching Cases and Harvard Business Review articles authored by Professor Hayes.
Tel: (617) 495 6330Fax: (617) 496 4066
- Books
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- Hayes, Robert H., and Steven C. Wheelwright. Restoring our Competitive Edge: Competing Through Manufacturing. New York, NY: John Wiley & Sons, 1984. View Details
- Clark, Kim B., Robert H. Hayes and Christopher Lorenz, eds. The Uneasy Alliance: Managing the Productivity-Technology Dilemma. Boston, MA: Harvard Business School Press, 1985. View Details
- Hayes, Robert H., Steven C. Wheelwright, and Kim B. Clark. Dynamic Manufacturing: Creating the Learning Organization. New York, NY: Free Press, 1988. View Details
- Hayes, Robert H., Gary P. Pisano, David M. Upton, and S. C. Wheelwright. Operations, Strategy, and Technology: Pursuing the Competitive Edge. Indianapolis, IN: John Wiley & Sons, 2004. View Details
- Hayes, R. H., G. P. Pisano, and D. M. Upton. Strategic Operations: Competing through Capabilities. New York: Free Press, 1996. View Details
- Hayes, R. H., G. P. Pisano, and D. M. Upton. Instructor's Manual, Strategic Operations: Competing through Capabilities. New York: Free Press, 1996. View Details
- Pisano, G. P. and R. H. Hayes, eds. Manufacturing Renaissance. Boston: Harvard Business School Press, 1995. View Details
- Journal Articles
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- Hayes, R. H., and D. M. Upton. "Operations-Based Strategy." California Management Review 40, no. 4 (summer 1998): 8–25. View Details
- Hayes, R. H., and G. P. Pisano. "Manufacturing Strategy: At the Intersection of Two Paradigm Shifts." Production and Operations Management 5, no. 1 (Spring 1996): 25–41. View Details
- Hayes, R. H. "U.S. Competitiveness: 'Resurgence' versus Reality." Challenge (March–April 1996), 36–44. View Details
- Hayes, Robert H., and G. P. Pisano. "Beyond World-Class: The New Manufacturing Strategy." Harvard Business Review 72, no. 1 (January–February 1994): 77–84. View Details
- Hayes, Robert H. "Production and Operations Management's New 'Requisite Variety'." Production and Operations Management 1, no. 3 (summer 1992): 249–253. View Details
- Hayes, R. H., and R. B. Chase. "Beefing-up Operations in Service Firms." MIT Sloan Management Review 33, no. 1 (fall 1991): 15–26. View Details
- Hayes, R. H., and R. Jaikumar. "Requirements for Successful Implementation of New Manufacturing Technologies." Journal of Engineering and Technology Management 7, nos. 3-4 (March 1991): 169–175. View Details
- Sanderson, S. W., and Robert H. Hayes. "Mexico: Opening Ahead of Eastern Europe." Harvard Business Review 68, no. 5 (September–October 1990): 32–37. View Details
- Hayes, R. H. "Design: Putting Class into 'World Class'." Design Management Journal 1, no. 2 (Summer 1990): 8–14. View Details
- Garvin, David A., and Robert H. Hayes. "Managing as if Tomorrow Mattered." Harvard Business Review 60, no. 3 (May–June 1982). View Details
- Hayes, R. H., and R. L. Nolan. "What Kind of Corporate Modeling Functions Best?" Harvard Business Review 52, no. 3 (May–June 1974). View Details
- Book Chapters
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- Hayes, R. H., and R. B. Chase. "Applying Operations Strategy to Service Firms." In Advances in Services Marketing and Management. Vol. 1, edited by T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI Press, 1992. View Details
- Working Papers
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- Hayes, Robert H., and David M. Upton. "Operations-based Strategy." Harvard Business School Working Paper, No. 97-090, May 1997. View Details
- Cases and Teaching Materials
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- Hayes, Robert H. "Alden Products, Inc.--European Manufacturing." Harvard Business School Case 697-099, March 1997. (Revised December 1999.) View Details
- Hayes, Robert H. "Allied Connector Company." Harvard Business School Case 699-148, May 1999. View Details
- Hayes, Robert H. "Alden Products, Inc.: European Manufacturing, Teaching Note." Harvard Business School Teaching Note 699-122, December 1998. View Details
- Hayes, Robert H., and Perry Fagan. "Pharma Giants,The: Ready for the 21st Century?" Harvard Business School Background Note 698-070, May 1998. View Details
- Hayes, Robert H. "Measure of Delight, A: The Pursuit of Quality at AT&T Universal Card Services (A) TN." Harvard Business School Teaching Note 696-073, November 1995. (Revised January 1997.) View Details
- Hayes, Robert H. "Hitachi Seiki (Abridged)." Harvard Business School Case 690-067, March 1990. (Revised September 1996.) View Details
- Hayes, Robert H. "Chandler Home Products (B) (Abridged)." Harvard Business School Case 696-013, July 1995. (Revised April 1996.) View Details
- Hayes, Robert H. "Philips Taiwan." Harvard Business School Case 692-037, September 1991. (Revised January 1996.) View Details
- Hayes, Robert H. The Cummins Engine Company: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant TN. Harvard Business School Teaching Note 696-008, November 1995. View Details
- Hayes, Robert H. "Engineering Inspection & Insurance Company TN." Harvard Business School Teaching Note 696-050, September 1995. View Details
- Hayes, Robert H. "Kanebo Ltd. TN." Harvard Business School Teaching Note 696-051, September 1995. View Details
- Hayes, Robert H. "Medical Products Company TN." Harvard Business School Teaching Note 696-010, August 1995. View Details
- Hayes, Robert H. "Chandler Home Products (C)--1984." Harvard Business School Case 688-090, April 1988. (Revised August 1995.) View Details
- Hayes, Robert H. Deere & Company (A): The Computer-Aided Manufacturing Services Division - "A Window to the World" (Abridged) TN. Harvard Business School Teaching Note 696-007, July 1995. View Details
- Hayes, Robert H., and Gita Mathur. "Intel-PED (A) TN." Harvard Business School Teaching Note 696-006, July 1995. View Details
- Hayes, Robert H. "Philips Taiwan TN." Harvard Business School Teaching Note 696-005, July 1995. View Details
- Hayes, Robert H. "Ex-Cell-O Corporation (B) TN." Harvard Business School Teaching Note 696-009, July 1995. View Details
- Hayes, Robert H. "Hitachi Seiki (Abridged) TN." Harvard Business School Teaching Note 695-083, June 1995. View Details
- Hayes, Robert H. "Hylsa S.A. de C.V." Harvard Business School Case 694-098, April 1994. (Revised May 1995.) View Details
- Hayes, Robert H. "Engineering Inspection & Insurance Company." Harvard Business School Case 695-009, August 1994. (Revised May 1995.) View Details
- Hayes, Robert H. "Medical Products Co." Harvard Business School Case 694-065, December 1993. (Revised March 1995.) View Details
- Hayes, Robert H. "Intel-Ped (A)." Harvard Business School Case 693-056, November 1992. (Revised May 1994.) View Details
- Hayes, Robert H. "Atlantic Circuits Corp." Harvard Business School Case 694-006, July 1993. (Revised January 1994.) View Details
- Hayes, Robert H. Cummins Engine Company, The: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant. Harvard Business School Case 693-121, May 1993. (Revised January 1994.) View Details
- Hayes, Robert H. "Intel-Ped (B)." Harvard Business School Supplement 693-057, November 1992. (Revised August 1993.) View Details
- Hayes, Robert H., and Leonard A. Schlesinger. "Prudential-Bache and Thomson McKinnon (A)." Harvard Business School Case 691-007, October 1990. (Revised June 1993.) View Details
- Hayes, Robert H. "Kanebo Ltd." Harvard Business School Case 691-105, June 1991. (Revised May 1993.) View Details
- Hayes, Robert H. "Acer, Inc." Harvard Business School Case 691-104, June 1991. (Revised April 1993.) View Details
- Hayes, Robert H. "Deere & Co. (A): The Computer Aided Manufacturing Services Division - A Window to the World (Abridged)." Harvard Business School Case 693-051, November 1992. (Revised December 1992.) View Details
- Hayes, Robert H. "Pohang Iron & Steel Co. (POSCO)." Harvard Business School Case 693-041, November 1992. View Details
- Hayes, Robert H., and Leonard A. Schlesinger. "Prudential-Bache and Thomson McKinnon (B)." Harvard Business School Supplement 691-008, October 1990. (Revised February 1992.) View Details
- Hayes, Robert H. "TAL Apparel Ltd." Harvard Business School Case 692-033, September 1991. (Revised November 1991.) View Details
- Hayes, Robert H., and Kim B. Clark. "Sanyo Manufacturing Corp.--Forrest City, Arkansas." Harvard Business School Case 682-045, November 1981. (Revised April 1990.) View Details
- Hayes, Robert H. "Parrish Holdings Ltd." Harvard Business School Case 686-011, June 1986. (Revised November 1989.) View Details
- Hayes, Robert H. "Chassis Components Division of National Motors (A)." Harvard Business School Case 687-006, July 1986. (Revised November 1989.) View Details
- Hayes, Robert H. "Indalex Ltd." Harvard Business School Case 680-081, November 1979. (Revised October 1989.) View Details
- Hayes, Robert H. "Roles and Responsibilities of the Corporate Manufacturing Staff." Harvard Business School Background Note 682-078, March 1982. (Revised October 1989.) View Details
- Hayes, Robert H. "Chassis Components Division of National Motors (B)." Harvard Business School Supplement 687-007, July 1986. (Revised October 1989.) View Details
- Hayes, Robert H. "Chandler Home Products (D)--1986." Harvard Business School Case 688-091, May 1988. View Details
- Bohn, Roger E., and Robert H. Hayes. "Altoona Corp.: Computer Products Division." Harvard Business School Case 688-010, July 1987. View Details
- Hayes, Robert H. "Intercon International (A)." Harvard Business School Case 680-144, April 1980. (Revised July 1986.) View Details
- Hayes, Robert H. "Walton Instruments--1970." Harvard Business School Case 671-069, January 1971. (Revised June 1985.) View Details
- Hayes, Robert H. "Timeless Secrets of Industrial Success." Harvard Business School Background Note 685-002, July 1984. View Details
- Hayes, Robert H. "EMP Corp.: Asbury Park Plant (B)." Harvard Business School Supplement 684-052, February 1984. View Details
- Hayes, Robert H. "EMP Corp.: Asbury Park Plant (A)." Harvard Business School Case 684-051, February 1984. View Details
- Hayes, Robert H. "Simpson Pump and Valve Co." Harvard Business School Case 683-061, December 1982. (Revised December 1983.) View Details
- Hayes, Robert H. "Curtis Corp. (C)." Harvard Business School Case 677-185, February 1977. (Revised May 1983.) View Details
- Hayes, Robert H. "Zenith Radio Corp. (A)." Harvard Business School Case 674-026, October 1973. (Revised May 1983.) View Details
- Hayes, Robert H. "Reflections on Japanese Factory Management." Harvard Business School Background Note 681-084, March 1981. (Revised April 1983.) View Details
- Hayes, Robert H. "Intercon International (B)." Harvard Business School Case 682-095, April 1982. (Revised February 1983.) View Details
- Hayes, Robert H. "N.V. Philips' Gloeilampenfabrieken: The Tessenderlo Plant." Harvard Business School Case 679-082, February 1979. (Revised November 1982.) View Details
- Hayes, Robert H., and Kim B. Clark. "General Foods: Productivity Measurement Program." Harvard Business School Case 682-072, January 1982. (Revised November 1982.) View Details
- Hayes, Robert H. "Financial Evaluation of Proposed Investments." Harvard Business School Background Note 682-002, July 1981. (Revised August 1982.) View Details
- Hayes, Robert H. "Tortoise and Hare Approaches to Industrial Competition." Harvard Business School Background Note 683-008, August 1982. View Details
- Hayes, Robert H. "Germany's World Class Industrial Competitors." Harvard Business School Background Note 682-081, March 1982. (Revised June 1982.) View Details
- Hayes, Robert H. "Sarepta Paper Co. (C) (Abridged)." Harvard Business School Case 678-166, March 1978. (Revised April 1982.) View Details
- Hayes, Robert H. "Note on Productivity Accounting." Harvard Business School Background Note 682-084, March 1982. View Details
- Hayes, Robert H., and David A. Garvin. "Discounting Concept and Industrial Disinvestment." Harvard Business School Background Note 682-077, March 1982. View Details
- Hayes, Robert H. "Explosion in the Dover Plant." Harvard Business School Case 681-043, November 1980. (Revised February 1982.) View Details
- Hayes, Robert H. "Swissair Engineering and Maintenance Department." Harvard Business School Case 679-012, July 1978. (Revised January 1982.) View Details
- Hayes, Robert H. "Tucson Autonetics." Harvard Business School Case 682-068, January 1982. View Details
- Hayes, Robert H. "Day at Midwest Equipment Corp." Harvard Business School Case 681-041, December 1980. (Revised June 1981.) View Details
- Hayes, Robert H. "Managing Disasters." Harvard Business School Background Note 681-042, November 1980. View Details
- Hayes, Robert H. "Carborundum, Inc." Harvard Business School Case 672-131, April 1972. (Revised October 1980.) View Details
- Hayes, Robert H., and Steven C. Wheelwright. "Carborundum, Inc., Teaching Note." Harvard Business School Teaching Note 677-241, May 1977. (Revised October 1980.) View Details
- Hayes, Robert H., and Steven C. Wheelwright. "Walton Instruments--1970, Teaching Note." Harvard Business School Teaching Note 679-007, July 1978. View Details
- Hayes, Robert H. "Mead Corp. (Abridged)." Harvard Business School Case 678-165, March 1978. View Details
- Hayes, Robert H. "Note on Paper Making." Harvard Business School Background Note 678-148, February 1978. View Details
- Hayes, Robert H. "Zenith Radio Corp. (C)." Harvard Business School Case 674-095, April 1974. (Revised August 1977.) View Details
- Hayes, Robert H. "Armco Steel Corp. (A) (Revised)." Harvard Business School Case 674-106, May 1974. (Revised February 1977.) View Details
- Hayes, Robert H. "Teradyne, Inc. (A)." Harvard Business School Case 673-111, May 1973. (Revised June 1976.) View Details
- Hayes, Robert H. "Gulf Oil Co." Harvard Business School Case 672-099, February 1972. (Revised February 1975.) View Details
- Hayes, Robert H. "Bowmar Instruments Corp. (A)." Harvard Business School Case 674-090, April 1974. View Details
- Hayes, Robert H. "Office of Senator Ronald R. Kenmore." Harvard Business School Case 672-045, October 1971. (Revised November 1971.) View Details
- Hayes, Robert H. "Tocsin, Inc." Harvard Business School Case 671-113, May 1971. (Revised November 1971.) View Details
- Presentations
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- Hayes, R. H. "Managing Design for Strategic Impact." Paper presented at the International Design Forum, Singapore, October 17–20, 1990. View Details