Janice H. Hammond
Jesse Philips Professor of Manufacturing
Jesse Philips Professor of Manufacturing
Janice H. Hammond is the Jesse Philips Professor of Manufacturing. She currently serves as coursehead for the new MBA required course, Data Science for Managers. She serves as program chair for the HBS Executive Education International Women’s Foundation and Women’s Leadership Programs and created the online Business Analytics course for Harvard Business School Online CORe (a 19- to 9-week program teaching business fundamentals via courses in Business Analytics, Economics, and Financial Accounting). She also co-developed the Operations and Supply Chain Management course in the Harvard Business Analytics Program (HBAP), a program designed and offered jointly by three Harvard schools: Harvard Business School (HBS), the John A. Paulson School of Engineering and Applied Sciences (SEAS), and the Faculty of Arts and Sciences (FAS).
Professor Hammond has previously taught courses in Technology and Operations Management; Supply Chain Management, Business Logistics and After-Sales Service; Decision Support Systems; Quantitative Methods; and Managerial Economics in the MBA program. She has taught in several of the HBS Executive Education courses for general managers, including Managing the Supply Chain; Manufacturing in Corporate Strategy; Retailing; and Managing Orders, Vendors, & Customers, as well as in numerous custom executive programs.
She has previously served as Senior Associate Dean, Director of Faculty Planning; Unit Head for the Technology and Operations Management Unit; Senior Associate Dean for Culture and Community; Course Head for the Required Technology and Operations Management Course; Faculty Chair of the HBS Analytics Program, and as Faculty Chair of the January Cohort of the Harvard MBA Program.
Professor Hammond's current research focuses on speed and flexibility in manufacturing and logistics systems: specifically, how these systems develop the attributes necessary to respond quickly and efficiently to changing customer demand. An important component examines how coordinating mechanisms within organizations and along supply channels affect those channels' ability to compete. In particular, much of her work focuses on the interface between manufacturing and retail organizations. A portion of this research has been conducted in the textile and apparel industries under an industrial competitiveness grant from the Alfred P. Sloan Foundation. She is co-author with Fred Abernathy, John Dunlop, and David Weil of “A Stitch in Time: Lean Retailing and the Transformation of Manufacturing -- Lessons from the Textile and Apparel Industries,” published by Oxford University Press.
Professor Hammond has an active interest in the field of e-learning. Prior to creating the Business Analytics course for Harvard Business School Online CORe, she completed two on-line learning courses: a global supply chain management simulation and a twenty-hour on-line quantitative analysis course.
Professor Hammond holds a Sc.B. degree in Applied Mathematics from Brown University and a Ph.D. in Operations Research from the Massachusetts Institute of Technology. She has published widely on the topics of logistics and channel coordination, and consults and teaches at several major multi-national corporations.
- Books
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- Dunlop, J. T., J. H. Hammond, F A Abernathy, and D. Weil. A Stitch in Time: Lean Retailing and the Transformation of Manufacturing -- Lessons from the Textile and Apparel Industries. Oxford University Press, 1999. View Details
- Ferrozi, C., J. H. Hammond, and R. D. Shapiro. Logistics and Strategy. Turin: Istituto editoriale internazionale (ISEDI), 1993, Italian ed. View Details
- Journal Articles
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- Abernathy, F.H., J.T. Dunlop, J. Hammond, and D. Weil. "Control Your Inventory in a World of Lean Retailing." Harvard Business Review 78, no. 6 (November–December 2000): 169–176. View Details
- Hammond, J. H., F.A. Abernathy, J.T. Dunlop, and D. Weil. "Retailing and Supply Chains in the Information World." Technology in Society 22, no. 1 (January 2000): 5–31. View Details
- Raman, A., M. Fisher, J. Hammond, and W. Obermeyer. "Configuring a Supply Chain to Reduce the Cost of Demand Uncertainty." Production and Operations Management 6, no. 3 (Fall 1997): 211–225. View Details
- Hammond, Janice H., and T. H. Clark. "Reengineering Channel Reordering Processes to Improve Total Supply-Chain Performance." Production and Operations Management 6, no. 3 (Fall 1997): 248–265. View Details
- Fisher, M., J. Hammond, W. Obermeyer, and A. Raman. "Making Supply Meet Demand in an Uncertain World." Harvard Business Review 72, no. 3 (May–June 1994): 83–92. View Details
- Raman, A., M. Fisher, J. Hammond, and W. Obermeyer. "Accurate Response: The Key to Profiting from Quick Response." Bobbin (February 1994). View Details
- Book Chapters
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- Abernathy, Frederick H., John T. Dunlop, Janice H. Hammond, and David Weil. "Globalization in the Apparel and Textile Industries: What Is New and What Is Not?" In Locating Global Advantage: Industry Dynamics in the International Economy, edited by Martin Kenney and Richard Florida. Stanford, CA: Stanford University Press, 2004. View Details
- Hammond, Janice H., and Kristin M Kohler. "E-Commerce in the Textile and Apparel Industries." In Tracking a Transformation: E-commerce and the Terms of Competition in Industries, edited by Berkeley, The BRIE-IGCC Economy Project. Brookings Institution Press, 2001. View Details
- Hammond, J. H., Marshall L. Fisher, Walter Obermeyer, and A. Raman. "Configuring a Supply Chain to Reduce the Cost of Demand Uncertainty." In Global Supply Chain and Technology Management. Vol. 1, edited by Hau Lee and Shu Ming Ng, 76–90. POMS Series in Technology and Operations Management. Miami: Production and Operations Management Society (POMS), 1998. View Details
- Hammond, J., and Theodore H. Clark. "Reengineering Channel Reordering Processes to Improve Total Supply-Chain Performance." In Global Supply Chain and Technology Management. Vol. 1, edited by Hau Lee and Shu Ming Ng. POMS Series in Technology and Operations Management. Miami: Production and Operations Management Society (POMS), 1998. View Details
- Dunlop, J. T., J. H. Hammond, F A Abernathy, and D. Weil. "The Information-integrated Channel: A Study of the U.S. Apparel Industry in Transition." In Brookings Papers on Economic Activity: Micro Economics 1995, edited by M. N. Baily, P.C. Reiss, and C. Winston. Washington, D.C.: Brookings Institution, 1995. View Details
- Hammond, J. H. "Quick Response in Manufacturing-retail Channels." In Globalization, Technology, and Competition: The Fusion of Computers and Telecommunications in the 1990s, edited by S. P. Bradley, J. A. Hausman, and R. L. Nolan. Boston: Harvard Business School Press, 1993, Korean ed. View Details
- Cases and Teaching Materials
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- Bojinov, Iavor I., Chiara Farronato, Janice H. Hammond, Michael Parzen, and Paul Hamilton. "Precision Paint Co." Harvard Business School Case 622-055, August 2021. View Details
- Hammond, Janice H., A. Kamau Massey, and Mayra G. Garza. "African American Inequality in the United States." Harvard Business School Background Note 620-046, September 2019. (Revised December 2022.) View Details
- Pisano, Gary, Jan Hammond, and Marshall Fisher. "Chicago Chemicals, Inc." Harvard Business School Case 618-028, October 2017. View Details
- Hammond, Janice H. "Caesars Entertainment." Harvard Business School Spreadsheet Supplement 617-703, August 2016. View Details
- Hammond, Jan, Paul Kalmbach, and Eric Bernstein. "Ozark Feed and Ag Corporation: The ERP Decision." Harvard Business School Case 616-019, October 2015. (Revised August 2018.) View Details
- Drake, David F., Janice H. Hammond, and Matthew G. Preble. "Unilever: Combatting Global Food Waste." Harvard Business School Case 615-040, March 2015. View Details
- Hammond, Janice H., and Aldo Sesia. "Caesars Entertainment." Harvard Business School Case 615-031, October 2014. (Revised August 2018.) View Details
- Hammond, Janice H., and Audris Wong. "Dore-Dore." Harvard Business School Case 692-028, September 1991. (Revised September 2010.) View Details
- Hammond, Janice H. "Fabritek, 1992." Harvard Business School Case 698-014, August 1997. (Revised June 2023.) View Details
- Hammond, Janice H. "Barilla SpA (A)." Harvard Business School Case 694-046, May 1994. (Revised March 2008.) View Details
- Bowen, H. Kent, Janice H. Hammond, Sylvie Ryckebusch, and Hiroshi Uchikoga. "Toshiba: Ome Works." Harvard Business School Case 696-059, February 1996. (Revised February 2008.) View Details
- Hammond, Janice H. "ChemBright, Inc." Harvard Business School Case 693-026, August 1992. (Revised July 2013.) View Details
- Bohn, Roger E., and Janice H. Hammond. "Kristen's Cookie Company (A) (Abridged)." Harvard Business School Case 608-037, July 2007. View Details
- Hammond, Janice H., and Ananth Raman. "Sport Obermeyer Ltd." Harvard Business School Case 695-022, October 1994. (Revised August 2006.) View Details
- Hammond, Janice H. "Barilla SpA (B)." Harvard Business School Supplement 695-064, June 1995. (Revised July 2006.) View Details
- Hammond, Janice H. "Barilla SpA (C)." Harvard Business School Supplement 695-065, June 1995. (Revised July 2006.) View Details
- Hammond, Janice H. "Barilla SpA (D): JITD Problem Resolution." Harvard Business School Supplement 695-066, June 1995. (Revised July 2006.) View Details
- Hammond, Janice H. "Frito-Lay, Inc.: The Backhaul Decision (TN)." Harvard Business School Teaching Note 690-076, March 1990. (Revised October 2005.) View Details
- Hammond, Janice, and Claire Chiron. "Amazon.com's European Distribution Strategy." Harvard Business School Case 605-002, June 2005. (Revised August 2013.) View Details
- Hammond, Janice H., and Kevin Dolan. "Handleman Company." Harvard Business School Case 605-024, April 2005. View Details
- Hammond, Janice H. "Quantitative Analysis: An Introductory Course (TN)." Harvard Business School Teaching Note 605-068, February 2005. View Details
- "HBS Quantitative Analysis Course." Harvard Business School Tutorial 604-702, March 2004. View Details
- Bowen, H. Kent, Janice H. Hammond, and Ramchandran Jaikumar. "Dynatrol Corporation: Andover Assembly Division." Harvard Business School Case 603-050, October 2002. (Revised May 2003.) View Details
- Hammond, Janice H. "Luster Paint Corporation, The." Harvard Business School Exercise 603-078, October 2002. View Details
- Hammond, Janice H., and Maura G Kelly. "Merloni Elettrodomestici SpA: The Transit Point Experiment." Harvard Business School Case 690-003, February 1990. (Revised August 2001.) View Details
- Hammond, Janice H., and John E. P. Morrison. "Note on the U.S. Freight Transportation Industry." Harvard Business School Background Note 688-080, February 1988. (Revised August 2000.) View Details
- Hammond, Janice H. "Beer Game, The: Board Version." Harvard Business School Background Note 694-104, June 1994. (Revised October 1999.) View Details
- Hammond, Janice H., and Ananth Raman. "Dore-Dore TN." Harvard Business School Teaching Note 696-045, July 1995. (Revised August 1999.) View Details
- Hammond, Janice H. "Process Flow Design Exercise (C)." Harvard Business School Exercise 696-085, February 1996. (Revised August 1998.) View Details
- Hammond, Janice H. "Birman Industrial Products Corporation." Harvard Business School Case 698-048, December 1997. View Details
- Hammond, Janice H. "Wriston Manufacturing Corporation." Harvard Business School Case 698-049, December 1997. View Details
- Hammond, Janice H., and Sylvie Ryckebusch. "Executive Shirt Company, Inc." Harvard Business School Case 696-071, October 1995. (Revised March 1996.) View Details
- Hammond, Janice H. "Executive Shirt Company, Inc.: Analysis." Harvard Business School Supplement 696-093, March 1996. View Details
- Hammond, Janice H., and Afroze A Mohammed. "Polaroid Corporation: European Distribution System TN." Harvard Business School Teaching Note 696-044, August 1995. View Details
- Hammond, Janice H. "IBM After-Sales Service TN." Harvard Business School Teaching Note 696-046, August 1995. View Details
- Hammond, Janice H. "Merloni Elettrodomestici SpA: The Transit Point Experiment TN." Harvard Business School Teaching Note 696-047, July 1995. View Details
- Hammond, Janice H., and Ananth Raman. "Sport Obermeyer, Ltd. TN." Harvard Business School Teaching Note 696-012, July 1995. View Details
- Hammond, Janice H. "Logistics and Supply Channel Coordination, Course Overview Note." Harvard Business School Teaching Note 695-062, June 1995. View Details
- Hammond, Janice H. "Barilla SpA (A-D) TN." Harvard Business School Teaching Note 695-063, June 1995. View Details
- Hammond, Janice H., and Afroze A Mohammed. "Polaroid Corporation: European Distribution System." Harvard Business School Case 695-038, June 1995. View Details
- Hammond, Janice H. "IBM After-Sales Service." Harvard Business School Case 693-001, March 1993. (Revised April 1995.) View Details
- Hammond, Janice H. "Colad Group." Harvard Business School Case 694-068, June 1994. View Details
- Hammond, Janice H., and Gary P. Pisano. "Applichem (A) (Abridged)." Harvard Business School Case 694-030, August 1993. View Details
- Hammond, Janice H. "Frito-Lay, Inc.: The Backhaul Decision." Harvard Business School Case 688-104, April 1988. (Revised September 1992.) View Details
- Hammond, Janice H. "Digital Equipment Corp.: Complex Order Management." Harvard Business School Case 690-081, March 1990. (Revised July 1991.) View Details
- Hammond, Janice H. "Quick Response in the Apparel Industry." Harvard Business School Background Note 690-038, February 1990. (Revised April 1991.) View Details
- Hammond, Janice H. "Design and Management of Multi-Facility Logistics Networks, Note to Instructors." Harvard Business School Teaching Note 690-083, May 1990. View Details
- Hammond, Janice H. "Burlington Northern (A) and (B), Teaching Note." Harvard Business School Teaching Note 690-077, April 1990. View Details
- Hammond, Janice H. "Curtis-Swann (A) and (B), Teaching Note." Harvard Business School Teaching Note 190-121, March 1990. View Details
- Hammond, Janice H. "Burlington Northern (B)." Harvard Business School Case 689-083, April 1989. (Revised March 1990.) View Details
- Hammond, Janice H. "Pfaltzgraff Co. (A) and (B), Teaching Note." Harvard Business School Teaching Note 690-060, March 1990. View Details
- Hammond, Janice H. "Integer Programming Exercises." Harvard Business School Exercise 190-120, March 1990. (Revised March 1990.) View Details
- Hammond, Janice H. "Genco, Inc." Harvard Business School Case 190-145, March 1990. View Details
- Hammond, Janice H., and Roy D. Shapiro. "Quantum Semiconductor, Inc." Harvard Business School Case 690-059, February 1990. (Revised March 1990.) View Details
- Hammond, Janice H. "Pfaltzgraff Co. (A)." Harvard Business School Case 689-085, May 1989. (Revised January 1990.) View Details
- Hammond, Janice H. "Curtis-Swann (B)." Harvard Business School Case 189-175, April 1989. (Revised January 1990.) View Details
- Hammond, Janice H. "Genco, Inc., Teaching Note." Harvard Business School Teaching Note 190-146, January 1990. View Details
- Hammond, Janice H. "Note on Facility Location." Harvard Business School Background Note 689-059, January 1989. (Revised January 1990.) View Details
- Hammond, Janice H. "Curtis-Swann (A)." Harvard Business School Case 189-174, April 1989. (Revised January 1990.) View Details
- Hammond, Janice H. "Pfaltzgraff Co. (B)." Harvard Business School Case 689-086, May 1989. (Revised January 1990.) View Details
- Hammond, Janice H. "Burlington Northern (A)." Harvard Business School Case 689-081, April 1989. (Revised August 1989.) View Details
- Hammond, Janice H. "Norton Auto Supply." Harvard Business School Case 689-084, April 1989. View Details
- Hammond, Janice H. "Truckload Dispatching Problem." Harvard Business School Background Note 689-080, April 1989. View Details
- Hammond, Janice H. "Reorder Point Based Inventory Control Systems." Harvard Business School Case 689-026, February 1989. View Details
- Presentations
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- Hammond, J. H., Z. B. Tang, and F. H. Abernathy. "Design and Scheduling of Apparel Manufacturing Systems with Both Slow and Quick Production Lines." Paper presented at the IEEE Conference on Decision and Control, IEEE Computer Society Press, December 01, 1994. View Details
- Other Publications and Materials
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- Hammond, Janice H., F.A. Abernathy, J.T. Dunlop, and D. Weil. "Executive Summary of Preliminary Findings of the U.S. Apparel Industry." Harvard Center for Textile and Apparel Research - Research Paper series, Harvard Center for Textile and Apparel Research, April 1995. (2d ed.) View Details
- Hammond, J. H., J Dunlop, F A Abernathy, and D. Weil. "Improving the Performance of the Men's Dress Shirt Industry: A Channel Perspective." Harvard Center for Textile and Apparel Research, August 1991. View Details
- Research Summary
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Janice H. Hammond established in 1991 (with Frederick H. Abernathy and John Dunlop of Harvard University and David Weil of Boston University) the Harvard Center for Textile and Apparel Research. Funding provided by the Alfred P. Sloan Foundation has supported the Center's engagement in a host of research-including a major industry survey, industry workshops, field studies, computer modeling, and statistical analyses-into the competitive dynamics of the retail-apparel-textile channel in the United States and abroad. Specifically targeted by the research are technological innovations in the collection and dissemination of sales data that are transforming the way retailers plan and order merchandise and how these changes, in turn, affect the manner in which apparel and textile suppliers forecast demand, plan production, and manufacture and distribute apparel products.Janice H. Hammond is studying the impact of coordination on the performance of manufacturing and retail channels. The focus of her research is on the supply "channel", the set of firms that undertakes the chain of activities that begins with acquisition of raw materials and moves through logistics and manufacturing processes to the sale of the end product to consumers. Hammond is examining (1) the capabilities needed to achieve efficient, effective production and delivery of products, with an emphasis on how the speed and flexibility required to meet changing customer needs are best achieved at both the firm and channel levels, and (2) the types of coordinating mechanisms that can be established-among firms in a channel, among functions within firms, and among members of functional areas-in order to improve firm and channel performance.Janice H. Hammond has conducted (with Ted Clark of Hong Kong University of Science and Technology) a survey of U.S. retailers to determine how the implementation of continuous replenishment programs between manufacturers and retailers affects supply channel performance. The survey data and manufacturers' order databases are being statistically analyzed to establish the impact of continuous replenishment systems on retail distribution center inventory and stockout levels and to provide insight into the nature and extent of the learning that takes place following initial implementation of a continuous replenishment program.Roy D. Shapiro (with Janice H. Hammond and Marshall L. Fisher) is studying innovative systems and management approaches that integrate and coordinate material and information flows through the supply chain so as to reduce or eliminate the redundant activities that tend to characterize these channels. His research focuses on companies worldwide in two industries-packaged consumer goods and textiles/apparel-that have successfully integrated suppliers, producers, transporters, warehousers, distributors, and retailers into systems that can be managed as coherent units through which goods flow smoothly. Shapiro's research addresses (1) coordinating mechanisms (e.g., continuous product replenishment, made famous by Procter & Gamble and Wal-Mart and emulated by dozens of channel partners) that tie different corporate entities into the channel and how the attendant relationships are defined, forged, and managed, and (2) information flows among relationship partners (that identify what is critical) and how they are effectively generated, shared, and communicated.
- Areas of Interest
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- cross-functional integration
- operations management
- supply chain
- supply chain management
- decision support
- globalization
- operations strategy
- apparel
- distribution
- e-commerce industry
- manufacturing
- retailing
- textiles
- transportation
- Asia
- Central America
- China
- Mexico
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