by Ryan W. Buell, Dennis Campbell - Publications - Faculty & Research

How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance between service levels, customer... View Details

Keywords: by Julia Hanna

15 Dec 2014
Research & Ideas

Deconstructing the Price Tag

consumers tend to value the product more." Mohan is an author of the paper Lifting the Veil: The Benefits of Cost Transparency, written with HBS assistant professors Ryan W. Buell and Leslie K. John.... View Details

Keywords: by Dina Gerdeman; Retail

Courses by Faculty Unit - Course Catalog

Entrepreneurial Management and General Management) George Serafeim Spring 2025 Q3Q4 3.0 Strategy Execution Dennis Campbell Spring 2025 Q3Q4 3.0 Systems for Scaling Ventures (SSV) (also listed under... View Details

Courses by Title - Course Catalog

Hsieh , Derek van Bever Spring 2025 Q3Q4 3.0 Strategies for Value Creation (SVC) Finance, Strategy Benjamin Esty Spring 2025 Q3Q4 3.0 Strategies for Value Creation - Abridged (SVC-S) Finance, Strategy Scott Mayfield Spring 2025 Q3 1.5 Strategy Execution Accounting &... View Details

Courses by Faculty - Course Catalog

Ventures Entrepreneurial Management Spring 2025 Q3Q4 3.0 ^ back to top C Course Title Area Term Quarter Credits Dennis Campbell Strategy Execution Accounting & Management Spring 2025 Q3Q4 3.0 Ramon... View Details

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the... View Details

Keywords: by Danielle Kost

10 Apr 2020
News

Want Your Business To Combat Coronavirus? Three Best Practices For Partnering With Nonprofits

Courses by Faculty Unit - Course Catalog

23 Feb 2011
First Look

First Look: Feb. 23

Incumbents Fare in the Face of Increased Service Competition? Authors:Ryan W. Buell, Dennis Campbell, and Frances X. Frei Abstract We explore the conditions under which service... View Details

Keywords: Sean Silverthorne

13 Jan 2014
Research & Ideas

How Government Can Restore the Faith of Citizens

Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked with View Details

Keywords: by Michael Blanding

Awards

Stan Hardy Award

By: Ryan W. Buell

Won the 2011 Stan Hardy Award for Outstanding Paper published in the field of Operations Management from the Decision Sciences Institute for his paper with Dennis Campbell and Frances X. Frei, “Are Self-Service Customers Satisfied or Stuck?” (Production and... View Details

03 Apr 2018

First Look

New Research and Ideas, April 3, 2018

working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53681 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: Buell, Ryan W., Ethan... View Details

Keywords: Sean Silverthorne

30 Sep 2014

First Look

First Look: September 30

Transparency By: Mohan, Bhavya, Ryan W. Buell, and Leslie K. John Abstract—A firm's costs are typically tightly guarded secrets. However, across six laboratory experiments and... View Details

Keywords: Sean Silverthorne

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