Publications

March 2013
Case

Coach Hurley at St. Anthony High School

By: Scott A. Snook and Bradley Lawrence

Coach Bob Hurley of St. Anthony High School is one of the winningest coaches in the history of high school basketball. At age 65, he has won more than 1,000 games and 25 New Jersey State Championships. His players come from the toughest streets in the country and yet... View Details

Keywords: Authentic Leadership Development; Authenticity; Sports; Coaching; Leadership; Leadership Style; Leadership Development; Groups and Teams; Sports Industry; Education Industry; New Jersey

August 2005 (Revised December 2005)
Case

Coach K: A Matter of the Heart

By: Scott A. Snook, Leslie A. Perlow and Brian DeLacey

Successful college basketball coach Mike Krzyzewski faces the decision whether to accept a lucrative offer to coach a professional basketball team or continue to coach at Duke University. Provides a context for discussing various styles of power, influence, and... View Details

Keywords: Power and Influence; Strategic Planning; Decisions; Personal Development and Career; Interpersonal Communication; Management Teams; Goals and Objectives; Decision Choices and Conditions; Sports Industry; North Carolina

10 Jan 2005
Research & Ideas

The Knowledge Coach

himself. An expert coach understands this. Kleiner Perkins venture capitalist Vinod Khosla was mentoring the young start-up team at Zaplet. But Khosla also sent another of his protégés, Joe Kraus (founder of... View Details

Keywords: by Dorothy Leonard & Walter Swap

September 2016
Supplement

ZenRecruit: Sales Coaching and Performance Reviews

By: Mark N. Roberge

Amara Kaggwa leads the small but rapidly expanding sales team at ZenRecruit, a recruiting software application used by small businesses. Armed with six months of sales performance metrics, Kaggwa is preparing for her monthly performance conversations with two... View Details

Keywords: Business or Company Management; Salesforce Management; Applications and Software; Employees; Performance Evaluation; Information Technology Industry; Retail Industry

September 2016 (Revised February 2017)
Case

ZenRecruit: Sales Coaching and Performance Reviews

By: Mark Roberge

Amara Kaggwa leads the small but rapidly expanding sales team at ZenRecruit, a recruiting software application used by small businesses. Armed with six months of sales performance metrics, Kaggwa is preparing for her monthly performance conversations with two... View Details

Keywords: Entrepreneurial Marketing; Entrepreneurial Sales; Entrepreneurial Sales And Marketing; Marketing; Entrepreneurship; Sales

2007
Article

What team leaders see: Towards an understanding of the timing of team leader coaching interventions (Report No. 6)

By: Colin M. Fisher

17 Oct 2018
Research & Ideas

Pro Basketball Coaches Display Racial Bias When Selecting Lineups

that coaches demonstrate less racial preference when their team is on a losing streak or in playoff games. More than any other American sport, basketball is dominated by African American players.... View Details

Keywords: by Michael Blanding; Sports

31 Jan 2007
HBS Case

When Good Teams Go Bad

between the Army crew's difficulties and the problems that business teams experience. "We pursued the idea for the case," he says, "after Scott, who is a West Point grad and former teacher there, told me about his friend,... View Details

Keywords: by Garry Emmons

25 Apr 2012
Research & Ideas

The Importance of Teaming

influential perspective, well-designed teams are those with clear goals, well-designed tasks that are conducive to teamwork, team members with the right skills and experiences for the task, adequate... View Details

Keywords: Re: Amy C. Edmondson

01 Nov 2021
Op-Ed

Team Success Starts with the Individual—and with Love

Make it personal We all know that the best coaches forge personal connections with team members. But it’s hard to put this simple and obvious idea into practice. As I learned from Carroll, View Details

Keywords: by Ranjay Gulati; Sports

03 Jan 2016
Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

Every year, just as Hercules cleansed the Augean Stables, some NFL teams undergo a thorough reorganization of their coaching staffs. This annual exercise in bloodletting, known as Black Monday, takes place... View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

08 Jan 2020
Research & Ideas

NFL Head Coaches Are Getting Younger. What Can Organizations Learn?

emboldened other teams to follow a similar model: Hire young coaches with offensive backgrounds who are willing to challenge convention, particularly with regard to offensive schemes. Such hirings included... View Details

Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

14 May 2009
Sharpening Your Skills

Sharpening Your Skills: Managing Teams

coach who has great individual parts but can't get them to synchronize. From HBS Alumni Bulletin. Key concepts include: A potentially great team with strong individual contributors can quickly be undone by... View Details

Keywords: Re: Multiple Faculty

03 Oct 2017
Sharpening Your Skills

7 Effective Ways to Lead Teams

Source: rawpixel Very few businesses today can exist today without effective team work. So it's surprising that while many managers are regularly coached on how to lead individuals, training in View Details

Keywords: by Sean Silverthorne

1 Aug 2010
Conference Presentation

Firm Performance, Top Management and Minority Hiring: African‐American Coaches in the NFL, 1970‐2007

By: Andrew Hill and David Thomas

Studies of minority hiring have found that low-status firms are more likely to hire minority candidates. However, most work has examined hiring for entry and mid-level positions, not senior management, which differs in the level of 1) uncertainty regarding the optimal... View Details

Keywords: Performance Evaluation; Management Teams; Recruitment; Relationships; Risk and Uncertainty; Ethnicity; Sports Industry; Africa; United States

January–February 2019
Article

Who Loses When a Team Wins? Better Performance Increases Racial Bias

By: Letian Zhang

Although it is well known that organizational and team performance influences strategic decision-making, little is known about its impact on ascriptive inequality. This study proposes a performance effect on racial bias: higher team performance reduces managers’... View Details

Keywords: Discrimination; Race And Ethnicity; Performance Feedback; NBA; Prejudice and Bias; Race; Ethnicity; Performance; Sports