Publications

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11 Mar 2001
Research & Ideas

Group Therapy

Look beyond the United States and Great Britain and you are likely to find networks of companies, from Latin America's grupos to India's business houses and Japan's keiretsu, helping to form the world's economies. For HBS associate professor Tarun Khanna, studying... View Details

Keywords: by Peter Jacobs

23 May 2000
Research & Ideas

Minding the Muse: The Impact of Downsizing on Corporate Creativity

Not long ago, the senior management of a leading high-tech company was surprised to learn that research showed their R&D groups' creative performance to be in a prolonged slump following a corporate downsizing. The company's executives fretted that many of the new... View Details

Keywords: by Peter K. Jacobs

12 Oct 1999
Research & Ideas

Media Metamorphosis: Advertising in the Technology Age

In 1998, Internet advertising revenue passed the $1 billion mark, more than double its 1997 level. Indeed, although the Internet entered the media fray barely four years ago, its revenues from national advertisers already surpass those of two rival media categories,... View Details

Keywords: by Peter K. Jacobs; Advertising

04 Mar 2002
Research & Ideas

Don’t Lose Money With Customers

Investors diligently manage financial portfolios to maximize returns on their assets; yet corporate managers who invariably proclaim their business customers to be "valuable assets" rarely manage their relationships with them for optimal gain. Indeed, while... View Details

Keywords: by Peter K. Jacobs

23 Jul 2001
Research & Ideas

Looking for CEOs in All the Wrong Places

At a recent gathering of chief executives in New York City, the CEOs of two companies shared pleasant dinner conversation. The first led a large, successful corporation; the second also served as a director of a telecommunications firm that was looking for a new CEO.... View Details

Keywords: by Peter K. Jacobs; Employment

25 Sep 2000
Research & Ideas

Cyber-Marketing: Scouting the Digital Communications Frontier

Seated before a computer with an Internet link, consumers today can flip through an estimated 800 million Web pages of public information by merely clicking a mouse. Add to this that television, now in 98 percent of American homes, is moving, albeit slowly, toward... View Details

Keywords: by Peter K. Jacobs

08 Aug 2005
Research & Ideas

Decision Rights: Who Gives the Green Light?

How a company decides who is authorized to make what types of decisions can have a profound effect on its business, both in terms of everyday effectiveness and the bottom line. Consider the experience of one global conglomerate that recently shifted to its U.S.... View Details

Keywords: by Peter Jacobs

11 Sep 2000
Research & Ideas

Riding the Internet Fast Track

Take a seat and hold on tightly. You're aboard the Internet Express, where speed is the order of the day and profit but a remote destination. For firms that ride the rails of the Internet's fast track, getting big fast—whatever its cost—is the strategy of choice. Here... View Details

Keywords: by Peter Jacobs

September 2007 (Revised April 2013)
Case

Peter Welz: When a Marquee Prospect Plays Hardball (A)

By: James K. Sebenius and Ellen Knebel

Describes the hardball tactics facing Peter Welz, who seeks to negotiate a make-or-break contract with a vastly larger potential client. Welz's counterpart team is led by Preston Spitzer, a notoriously tough player who fully understands his side's massive advantages in... View Details

Keywords: Negotiation Process; Negotiation Tactics; Behavior; Conflict and Resolution; Competitive Advantage

September 2007
Case

Peter Welz: When a Marquee Prospect Plays Hardball (B)

By: James K. Sebenius and Ellen Knebel

Keywords: Negotiation; Negotiation Style; Conflict and Resolution

09 Jun 2020
Working Paper Summaries

Aggregate and Firm-Level Stock Returns During Pandemics, in Real Time

Keywords: by Laura Alfaro, Anusha Chari, Andrew Greenland, and Peter K. Schott

April 2011 (Revised May 2013)
Case

South Africa (A): Stuck in the Middle?

By: Richard H. K. Vietor and Diego Comin

Fifteen years after ending apartheid, formal unemployment in South Africa was still at 24%. While the country had grown at 4 to 5% annually during the 2000s, the financial crisis set it back by 1 million more unemployed. Moreover, it seemed as if the nation were stuck... View Details

Keywords: Financial Crisis; Inflation and Deflation; Policy; Employment; Wages; Competition; South Africa

April 2011 (Revised December 2012)
Supplement

South Africa (B): Getting Unstuck?

By: Richard H. K. Vietor and Diego Comin

15 years after ending apartheid, formal unemployment in South Africa was still at 24%. While the country had grown at 4 to 5% annually during the 2000s, the financial crisis set it back by 1 million more unemployed. Moreover, it seemed as if the nation were stuck... View Details

Keywords: Financial Crisis; Inflation and Deflation; Policy; Employment; Wages; Competition; South Africa

16 Oct 2007
First Look

First Look: October 16, 2007

Working PapersShamed and Able: How Firms Respond to Information Disclosure Authors:Aaron K. Chatterji and Michael W. Toffel. Abstract We apply institutional theory to explain how firms respond to information disclosure. Considering the... View Details

Keywords: Sean Silverthorne

April 2020 (Revised November 2020)
Case

Ping An: Pioneering the New Model of ‘Technology-driven Finance’

By: Feng Zhu, Anthony K. Woo and Nancy Hua Dai

In mid-December 2018, Peter Ma, Chairman and CEO of Ping An Insurance (Group) Company of China, Ltd. was considering whether the company should grow a fifth ecosystem of Smart City Services. Established in 1988, Ping An was one of the top 10 global financial... View Details

Keywords: Business Ecosystems; Fintech; Finance; Information Technology; Business Model; Expansion; Competitive Strategy; Financial Services Industry; Technology Industry

November 2008
Case

The Hong Kong & China Gas Company Ltd.: Negotiating Joint Ventures in China

By: James K. Sebenius, Michael Shih-ta Chen and Medha Samant

To deliver 5-6 major new Chinese joint ventures annually, Hong Kong China Gas executives began extracting cross-border negotiating lessons from their 80 existing Chinese JVs. Chairman Alfred Chan and CEO Peter Wong knew that HKGC's growth strategy required significant... View Details

Keywords: Joint Ventures; Cross-Cultural and Cross-Border Issues; Negotiation Tactics; Interests; Cooperation; Expansion; Utilities Industry; Hong Kong