Personal Services - Publications - Faculty & Research

01 Dec 2004
News

Getting Personal

marketing themselves? Many mature service industries are in a service “arms race” in which they keep adding more and more services cumulatively over time. But consumers don’t... View Details

Keywords: Garry Emmons; Educational Services; Educational Services

18 Nov 2014
News

Alfred Raises $2M to Bring Its Personal Butler Service to Boston & Beyond

Keywords: Personal Services

01 Mar 2012
News

Cook Main article: Where Innovation Rules Necessity may be the mother of invention, but as Scott Cook (MBA 1976) can attest, an unhappy spouse can be a powerful prompter of innovation. Spurred by the complaints of his wife, Signe Ostby (herself an MBA), about the... View Details

Keywords: Garry Emmons; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services

08 Aug 2013
News

Cause Marketing Gets Personal

Amy Schiffman Langer "My life experiences inform my work, and vice versa," says Amy Schiffman Langer (MBA 1977). She has turned physical challenges—breast cancer, a disability, and chronic pain—into a focus on cause-marketing and advocacy. "I've parlayed my misfortunes... View Details

Keywords: Jill Radsken; Personal Services; Personal Services; Personal Services

01 Jun 2011
News

Howard Stevenson: The Personal Side

passionate he was about HBS. I knew he would bring his customary relish and gusto, but even I was surprised at the enormous energy he put into it. He had a wonderful impact on our alumni and made deep personal connections with them.... View Details

Keywords: Educational Services; Educational Services

01 Feb 2000
News

Financial Services 24/7

a routine part of most people's lives, there is no doubt that technology - especially Internet technology - is having a huge impact on the financial services industry. With much hype and headlines, Web trading has revolutionized the... View Details

Keywords: Susan Young

11 Jun 2015
News

A personal mission to serve veterans

cemeteries in 2010. Last year’s controversy at Veterans Affairs compelled her to return to public service full time. “My younger brother, Kenneth, is an infantry officer in the marines and our future customer. Everyone on active duty is a... View Details

22 Sep 2023
News

Skydeck Voices: The Most Important Person I Met at HBS

Photo provided by Harvard University Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Who was the most important person you met at HBS? And why? This is Dan Morrell, host of Skydeck, and when my colleagues set up on Spangler... View Details

31 Oct 2018
News

How Bad is Airline Service, Really? And Other Customer Service Complaints

01 Jun 2009
News

Career Services Steps Up Alumni Support

existing counseling services have been expanded, Sullivan says. “We’ve increased the number of career coaches available, both in person and on the phone.” Alumni are eligible for three free counseling... View Details

Keywords: Margie Kelley; Educational Support Services; Educational Support Services

11 Feb 2015
News

Dedicated to a public service mission

Western Pacific deployments during Operations Enduring Freedom and Iraqi Freedom, then joined the private sector at Caustic Soda and, more recently, Dow Solar. Outside the office, he has actively volunteered at his local church and a juvenile correction center, and... View Details

14 Oct 2014
News

Financial Services Support Mexico’s Most Underserved Communities

Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico... View Details

01 Dec 2006
News

New on the Web at Alumni Career Services

HBS alumnae seeking to return to the workforce and all alumni interested in board positions now have new tools on the Alumni Career Services Web site to assist in their search. The “on-rampers” résumé database was designed exclusively for... View Details

Keywords: Educational Services; Educational Services

01 Dec 2017
News

2017 in Finance: Helping Consumers Improve Their Financial Life

their financial lives, high tech is not enough. In our business, we also have to be high touch. Consumers love the convenience of a digital platform, but there will always be circumstances in the financial services sector when the... View Details

Keywords: Omer Ismail (MBA 2007), chief commercial officer, Marcus by Goldman Sachs, the firm’s digital consumer financial services business; Finance