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June 2018 (Revised January 2020)
Case

Voice War: Hey Google vs. Alexa vs. Siri

By: David B. Yoffie, Liang Wu, Jodie Sweitzer, Denzil Eden and Karan Ahuja

By early 2018, voice-controlled intelligent assistants had become a major new front in the battle between the giants of the technology sector. "Voice War" focuses on Alphabet’s strategy for Google Assistant, its entrant in the voice assistant space, and asks how the... View Details

Keywords: Alphabet; Amazon; Apple; Strategy; Technology; Intelligent Assistants; Smart Speaker; Voice Assistants; Voice; Platform; Technology Adoption; Digital Platforms; Competitive Strategy; Product Positioning; Technology Industry

May 2022 (Revised July 2022)
Case

The Voice War Continues: Hey Google vs. Alexa vs. Siri in 2022

By: David B. Yoffie and Daniel Fisher

In 2022, after five years of pursuing a new "AI-first" strategy, Google had captured a sizeable share of the American and global markets for voice assistants. Google Assistant was used by hundreds of millions of users around the world, but Amazon retained the largest... View Details

Keywords: Strategy; Artificial Intelligence; Deep Learning; Voice Assistants; Smart Home; Market Share; Globalized Markets and Industries; Competitive Strategy; Digital Platforms; AI and Machine Learning; Technology Industry; United States

March 2010 (Revised August 2010)
Case

Systems Infrastructure at Google (A)

By: Linda A. Hill and Emily Stecker

This case describes how a senior vice president of engineering at Google, Bill Coughran, leads a high-performing engineering organization. The case focuses specifically on Coughran's encouraging two teams of engineers to develop competing solutions for application... View Details

Keywords: Independent Innovation and Invention; Innovation and Management; Innovation Leadership; Leadership Development; Product Design; Groups and Teams; Creativity; Motivation and Incentives; Competitive Strategy; Technology Industry; United States

March 2010 (Revised August 2010)
Supplement

Systems Infrastructure at Google (B)

By: Linda A. Hill and Emily Stecker

This case is a thick description of how a Senior Vice President of Engineering at Google, Bill Coughran, leads a high-performing engineering organization. The case focuses specifically on Coughran's use of encouraging two teams of engineers to develop competing... View Details

Keywords: Innovation Leadership; Infrastructure; Management Teams; Leadership Development; Information Technology Industry

02 Sep 2014
Research & Ideas

Food Stamp Entrepreneurs: How Public Assistance Enables Business Bootstrapping

"Delivering phone books is the worst way to spend a Sunday when you're a kid," says Olds, now an assistant professor in the Entrepreneurship Management unit at Harvard Business School. The family lived paycheck to paycheck. And... View Details

Keywords: by Carmen Nobel; Health

February 2018
Case

Amazon, Google, and Apple: Smart Speakers and the Battle for the Connected Home

By: Rajiv Lal and Scott Johnson

Amazon, Google, and Apple all offer their own smart speaker. The devices represent each firm's entry point into the connected home market. All three companies come into the space with their own strengths and weaknesses. Who will win? View Details

08 Feb 2016
Research & Ideas

The Civic Benefits of Google Street View and Yelp

says Harvard Business School Assistant Professor Michael Luca. That may be about to change. Thanks to the Internet, mobile apps, and a wide range of useful programs online, residents add to the pool of information with every keystroke... View Details

Keywords: by Michael Blanding; Consumer Products

13 Feb 2024
Cold Call Podcast

Apple’s Dilemma: Balancing Privacy and Safety Responsibilities

Keywords: Re: Nien-he Hsieh & Henry W. McGee

12 Aug 2008
Op-Ed

Google-Yahoo Ad Deal is Bad for Online Advertising

A proposed advertising deal between Internet competitors Google and Yahoo would reduce competitiveness in the Internet advertising market, likely resulting in higher advertising rates, according to Harvard Business School View Details

Keywords: by Benjamin G. Edelman; Advertising; Publishing

10 Jul 2018
First Look

New Research and Ideas, July 10, 2018

718-519 Voice War: Hey Google vs. Alexa vs. Siri By early 2018, voice-controlled intelligent assistants had become a major new front in the battle between the giants of the technology sector. "Voice... View Details

Keywords: Dina Gerdeman

08 Aug 2023
Research & Ideas

Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions

evaluate their work environments, says Harvard Business School Assistant Professor Letian Zhang, because these softer measures of workplace quality matter to employees—in some cases, even more than pay. “When we think about racial gaps in... View Details

Keywords: by Michael Blanding

02 Apr 2019
First Look

New Research and Ideas, April 2, 2019

strategies in response to Google’s entry threat and actual entry into their markets. We find that, after Google’s entry threat increases, affected developers reduce innovation and raise the prices for the affected apps. Once Google... View Details

Keywords: Dina Gerdeman

30 Mar 2021
Research & Ideas

Commuting Hurts Productivity and Your Best Talent Suffers Most

School Assistant Professor of Business Administration Andy Wu to conduct a study that asked: Does the daily commute affect innovation and productivity for tens of millions of workers? And if so, what are the implications for companies... View Details

Keywords: by Lane Lambert

05 Dec 2018
Research & Ideas

Why Managers Should Reveal Their Failures

success. “If you’re highly successful, your achievements are obvious. It’s more novel and inspiring for others to learn about your mistakes,” says Harvard Business School Assistant Professor Alison Wood Brooks. “What’s exciting about this... View Details

Keywords: by Dina Gerdeman

03 Jan 2017
First Look

January 3, 2017

exists—within which any mutually acceptable deals fall—and, if it does, where such a zone is located. In tandem with its value in practice, BATNA has become a wildly successful acronym (with over 17 million Google results). Yet the... View Details

Keywords: Carmen Nobel

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

curtailing the use of such agreements. Andy Wu, an assistant professor in the Strategy Unit at Harvard Business School, is an entrepreneur and startup advisor who now researches how technology firms organize and mobilize resources to grow... View Details

Keywords: by Kristen Senz; Technology

10 May 2016
First Look

May 10, 2016

data sources and illustrate how they can be used to improve the study and function of cities. We first show how Google Street View images can be used to predict income in New York City, suggesting that similar image data can be used to... View Details

Keywords: Carmen Nobel

01 Nov 2022
Research & Ideas

A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters

workers, key issues such as how employees are paid and how they view the scope of their jobs can be crucial to their willingness to contribute ideas that help the company thrive, says Susanna Gallani, assistant professor at Harvard... View Details

Keywords: by Scott Van Voorhis

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

In a cluttered online world, few can resist the convenience of an automated ranking when deciding what movie to watch on Netflix or which seafood restaurant looks promising in a Google search. But when it comes to finding a job candidate... View Details

Keywords: by Michael Blanding; Technology

08 Dec 2020
Research & Ideas

Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles

field studies, researchers tend to think that workers submit resumes to open positions. In fact, scholars have learned a lot about discrimination in labor markets by sending resumes to job postings to see who gets called back and who doesn’t. As Harvard Business School... View Details

Keywords: by Michael Blanding; Employment

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