Financial Services, Banking, Sanitation - Publications - Faculty & Research

November 2000 (Revised May 2002)
Case

FleetBoston Financial: Online Banking

By: Frances X. Frei and Hanna Rodriguez-Farrar

As the ninth largest bank holding company in the United States in 2000, FleetBoston Financial Corp. provided a myriad of financial services, including retail banking, loan origination, and brokerage accounts. This case explores how FleetBoston responded to the Internet... View Details

Keywords: Business Model; Borrowing and Debt; Cost Management; Banks and Banking; Consumer Behavior; Service Operations; Competition; Online Technology; Banking Industry; United States

Citation

Educators

Purchase

03 Mar 2008
First Look

First Look: March 4, 2008

stronger for longer maturities, and (iv) following periods when arbitrageurs have lost money, both supply and the term spread are stronger predictors of excess returns. Download the paper from SSRN.com ($5): http://papers.nber.org/papers/w13806 Household Saving... View Details

Keywords: Martha Lagace

17 Aug 2010
First Look

First Look: August 17

and Lehman's failure would require skills, knowledge of financial services, and connections within the industry. ProPublica had been created only a year earlier as an independent, non-profit newsroom focused... View Details

Keywords: Martha Lagace

13 Feb 2006
Research & Ideas

When Gender Changes the Negotiation

These industries include investment banking, consulting, and high technology. In high-ambiguity industries, such as telecommunications, real estate, health services, and media, standards for starting... View Details

Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

higher-ranking business schools is that there are a number of forces at work that threaten to undermine or reduce the opportunities for employment in financial services and consulting. Post-crisis, many lucrative jobs in View Details

Keywords: by Martha Lagace; Education

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

Whether their mission is to protect wildlife, help disabled people, or offer financial services in developing countries, nonprofit organizations often believe they need to grow big before they can achieve significant social impact. HBS... View Details

Keywords: by Martha Lagace

16 Nov 2010
Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

and other top executives representing fields as diverse as telecommunications, financial services, and pharmaceuticals, as well as government entities in the US and overseas-debated the pluses and minuses of... View Details

Keywords: by Martha Lagace; Technology

07 Nov 2017
First Look

New Research and Ideas: November 7, 2017

were essential, and radical corporate social responsibility concepts were pursued by some firms. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53419 forthcoming Capitalism Beyond Mutuality New Prospects for Organizational Democracy? How the Joint... View Details

Keywords: Carmen Nobel

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

configured as "traditional centers," familiar-looking branches that provided conventional banking services, though often supported by new technologies and redesigned processes. The group unveiled its first redesigned branch—a... View Details

Keywords: by Stefan Thomke; Financial Services; Financial Services

05 Aug 2002
Research & Ideas

Are Consumers the Cure for Broken Health Insurance?

shielded from consumer control— by employers, insurers, and the government.— Regina E. Herzlinger When Consumers Take Control When consumers apply pressure on an industry, whether it's retailing or banking, cars or computers, it... View Details

Keywords: by Regina E. Herzlinger

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