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All HBS Web
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- News (44)
- Research (189)
- Multimedia (1)
- Faculty Publications (39)
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- 05 Mar 2019
- News
Make Customers Happier with Operational Transparency
- 20 Feb 2019
- News
Operational Transparency
- 31 Mar 2015
- News
Let's Be Real: Why Transparency in Business Should Be the Norm
- 27 May 2015
- News
Companies ignore ‘customer avengers’ at their peril
- 27 Feb 2020
- News
Psychological Safety Will Win You The Best Business Ideas
- 04 May 2021
- News
Hubert Joly from Best Buy
- 01 Dec 2023
- News
Drop Everything, Read This
is transferable to life on campus and a career beyond HBS. —Kartik Varma (MBA 2002) In Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara describes a mindset around customer service and...
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- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
of upcoming on-campus alumni conferences, including a Generative AI conference in the spring. External Relations is also introducing a new tool for volunteer management, GiveCampus, that will increase transparency in the fundraising...
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- 01 Jun 2022
- News
The Exchange: Same Great Price, Now with Fewer Chips
health preferences and tastes. Some customers may prefer smaller portions. Meanwhile, the prices for certain organic foods and things like wild-caught fish seem to be going up in a very transparent way, and...
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- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
We see a strong push from customers and investors to adopt climate-positive policies and products. And we see movement to adopt policies that emphasize human consequences, these in addition to traditional approaches to compliance with...
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- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
John T. Gourville, the Albert J. Weatherhead Jr. Professor of Business Administration, advocates that value be shared by a firm and its customers. “Without a willing customer, there is no value,” he says. “When companies view customers as...
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- 01 Mar 2008
- News
Reimagining China and India
transparently of value, so nobody’s going to oppose it. Are China and India capable of creating domestic firms that can compete successfully on an international scale? There already are at least 20 companies in the two countries that I...
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- 01 Dec 2020
- News
Steady as She Goes
customers interact with our team and how our team members view themselves. Celebrating that has become an important part of our year.” The events of 2020 meant putting aside financial concerns temporarily and focusing on community needs....
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- 01 Sep 2012
- News
Hierarchy's Last Stand
meeting with critics. One CEO of the new, humbler variety published a dialogue with a customer who questioned high prices in the company newsletter, replete with pointed attacks, some of which he admitted he couldn’t answer well. Status...
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- 01 Sep 2020
- News
Saving Grace
PensionBee in 2014 to address this lack of continuity and introduce transparency to an industry that’s known to be convoluted and confusing. The company is able to track down a customer’s pension plans and consolidate them into one, which...
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Jen McFarland Flint
- 01 Jun 2017
- News
Case Study: Something New
sold for $5,000 in a boutique might cost as little as $200 in labor and supplies. By working directly with the factories, Anomalie can produce a custom gown for about $1,200. In the first two months that it was open for business, Anomalie...
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April White
- 01 Sep 2010
- News
You’ve Been YouTubed
media, analyzing the reach and impact of a clever customer complaint music video produced by Canadian musician Dave Carroll when his attempts to recoup the value of his guitar (broken in transit) are stonewalled for over a year by United...
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- 01 Mar 2024
- News
What is Web3?
Web3, a new era of the internet, uses blockchains, tokens, and wallets (tools for storing and managing digital assets) to facilitate a wide range of services and functionalities, including the transfer of assets from person-to-person. It represents a paradigm shift...
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- 01 Dec 2018
- News
Sustaining Business And Society For The Long Term
clean energy technology, and customer demand for products and services. Another case looks at Norsk Gjenvinning, Norway’s largest supplier of recycling and environmental services, which was purchased by a private equity fi rm in 2012....
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- 01 Jun 2008
- News
Faculty Research Online
Management Innovation Take Us? Management could change a lot in the coming years, says HBS professor emeritus Jim Heskett. A few reasons: continued development of the Internet and the transparency and communities it has spawned, and new...
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