Custom - Publications - Faculty & Research

19 Feb 2014
News

of opening fifty ‘microfactories’ around the globe, each building 2,000 units a year of cars customized to fit different regions’ local tastes,” the Boston Herald reported (December 15, 2008). Invoking the sudsy success story of Jim Koch... View Details

Keywords: Transportation Equipment Manufacturing; Manufacturing; Motor Vehicle and Parts Dealers; Retail Trade; Transportation

01 May 2003
News

Customer Management

Keywords: Robert S. Kaplan, David P. Norton

07 Sep 2010
News

Customers always know best

27 Oct 2014
News

Track Customer Service, but Don't Forget the Financials

Keywords: customer satisfaction; financial results; front line employees; decision making

23 May 2012
News

Start-Up Customer Service 101

15 Apr 2019
News

Why Anxious Customers Prefer Human Customer Service

21 Sep 2011
News

Innovators don't ignore customers

01 Dec 2014
News

Customizing Couture Online

The way Áslaug Magnúsdóttir sees it, her new website, Tinker Tailor, which uses interactive web technology to customize high-end designer clothing, is an old-school approach to fashion. “Couture always was a collaboration between the... View Details

Keywords: April White; fashion; Professional Services

31 Jul 2012
News

When to Disappoint Your Customers

04 Jun 2012
News

Customers Don't Want More Features

16 Nov 2016
News

Turning One Thousand Customers into One Million

19 Feb 2019
News

Unlocking the Customer Value Chain

20 Dec 2017
News

How to Design a Better Customer Experience

05 Mar 2019
News

Make Customers Happier with Operational Transparency

02 Sep 2011
News

Do Customers Hate Waiting?

01 Sep 2008
News

Stanford Lets Students Customize

Analytical Thinking. Students also get one-on-one advice from senior faculty who help them customize a plan of study. Customization is a cornerstone of the new program, which permits students to tailor their... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services