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- News (28)
- Research (83)
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- Faculty Publications (24)
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- 17 Dec 2019
- News
Under Pressure, OXXO Rethinks the Convenience Store
- 01 Dec 2020
- News
Steady as She Goes
observes. For the $17 billion retailer, the dual crises were a reminder that the services the company provides are necessary ones. There were very human moments of fear and panic—when store managers in fire-ravaged New South Wales sent...
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- 18 Jun 2013
- News
Why Girls Get Better Discounts On Car Repairs
- 01 Feb 1997
- News
Doing It Your Way
companies are springing to life up and down the virtual lanes of the Information Superhighway. As the use of color and moving pictures becomes routine, says Sahlman, Internet "stores" may well be able to give customers an experience that is, in some ways, more...
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- 01 Dec 2009
- News
One Man Crime Wave
off-campus at 48 Boylston Street (now JFK Street) in Harvard-owned Drayton Hall near what was then a grimy MTA subway train yard. From the apartment, it was a convenient walk across the Larz Anderson Bridge to the HBS campus. In the...
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- 04 Sep 2019
- News
Clicks and Mortar
Here, Senior Lecturer Jill Avery and Associate Professor Antonio Moreno discuss the new rules of retail. What’s different about the physical storefront in this renaissance of retail? Jill Avery: There’s a lot of experimentation around what a View Details
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
tech incubator, Store No. 8. “I love the early stages of businesses,” Fleiss told the New York Observer. “I think it’s where I’m my best self and where I have the most value.” This time around, Fleiss has the infrastructure and resources...
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- 01 Oct 1996
- News
Uhlmann Award Winners Focus on French Retailer
(Belarus), all members of the MBA Class of 1996 and students in Professor Ray A. Goldberg's Agribusiness Management Research elective, conducted a study of Carrefour, the French mass-market food retailing giant. Founded in 1959 by two French retailers, Carrefour...
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- 01 Apr 1997
- News
Manager's Notebook
customer information. But now, conveniences such as Web browsers and "smart cards" (which today are used to store electronic money in several European markets and, in the future, could record an individual's...
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Judith Ross
- 12 Jul 2021
- News
Your Fullest Self
to hide. She began wearing wigs and extensions for the convenience and versatility they offered, not as a necessity. That experience was the seed for what inspired her to leave a secure position at Shell and launch Upgrade, an online...
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- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
others, which is much more difficult to do in developed nations." Starbucks met that challenge by creating a "third place" for the customer between home and office, increasing the size of its stores and adding enticements such as soft...
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- 05 Apr 2018
- News
50 Years After King
April 4, 1968, when King was assassinated, and one of four black girls from a class of 100 in Washington, DC. In the days that followed, while standing outside a Rhode Island Avenue convenience store waiting...
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- 01 Jun 2018
- News
The Evolution of Modern Pricing Models
can go really high tech, with algorithms behind the scenes that post prices at very high frequencies, or you can go the route that we took in collaboration with Zalora, which was to approach the problem by designing the online store in...
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- 01 Jun 2017
- News
Streamlining the Supermarket
order-fulfillment process at Amazon, which acquired the company for $775 million in 2012. Aguerrevere, who had founded a small-format grocery store chain in his native Venezuela, discussed the talk with Max Pedró (MBA 2002), his close...
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Francis Storrs
- 01 Oct 1997
- News
William K.L. Fung
earned a Ph.D. in economics at Harvard in 1971, Fung has built Li & Fung into a multinational trading and retailing company with 36 offices in 20 countries and an annual turnover of more than $1.6 billion. In Hong Kong, where Li & Fung operates Toys 'R' Us and Circle K...
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Alejandro Reyes
- 01 Sep 2007
- News
Riding It Out
one-cup feedings per day costs $20.95 — more than most grocery brands but a manageable sum for customers who value the convenience of automatic shipments that make taking care of the family dog as easy as peeling the top off a SmartPak....
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- 01 Jun 1996
- News
Capitalist Revolutions Analyzed in MBA "Foundations" Course
economic miracle (1920s); cars in the second (post-World War II) Convenience Store Retailing in Two Countries: Southland and Seven-Eleven Japan How Japanese managers learned from their American counterparts,...
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Susan Young
- 25 Jul 2012
- News
Movie Magic
convenience items, including DVD rentals. By 2005, McDonald’s had allowed Kaplan to spin off Redbox and seek outside investors for the business (which came to focus exclusively on DVD rentals); in 2009, McDonald’s sold its share to...
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- 26 Feb 2014
- News
The First Five Years: Morgan Hermand-Waiche (MBA 2010)
share by offering designer-crafted lingerie at an incredible price with the convenience of online shopping." What have been the best and most challenging parts of starting and running Adore Me? "The best part has been the phenomenal...
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