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All HBS Web
(13)
- News (4)
- Research (9)
- Multimedia (2)
- Faculty Publications (2)
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13
Results
- June 2018 (Revised June 2018)
- Case
Facebook Confronts a Crisis of Trust
By: William W. George and Amram Migdal
The case, “Facebook Confronts a Crisis of Trust,” starts with the crisis Facebook founder and CEO Mark Zuckerberg is facing in March 2018 over Cambridge Analytica’s accessing data from 87 million Facebook accounts in order to influence the 2016 U.S. Presidential...
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Keywords:
Facebook;
Data Privacy;
Data Manipulation;
Data Science;
Political Campaigns;
Political Influence;
Voter Mobilization;
Voters' Interests;
Election Outcomes;
Elections;
Cambridge Analytica;
Mark Zuckerberg;
Sheryl Sandberg;
Voting;
Decision Making;
Demographics;
Ethics;
Geopolitical Units;
Government and Politics;
Government Legislation;
National Security;
Political Elections;
Information Management;
Leadership;
Leadership Style;
Crisis Management;
Social Psychology;
Personal Characteristics;
Power and Influence;
Society;
Public Opinion;
Technology Industry;
United States;
United Kingdom
George, William W., and Amram Migdal. "Facebook Confronts a Crisis of Trust." Harvard Business School Case 318-145, June 2018. (Revised June 2018.)
- 10 May 2018
- News
Google sells the future, powered by your personal data
- 03 Apr 2019
- News
Can Mark Zuckerberg Rebuild Trust in Facebook?
- August 2018 (Revised April 2023)
- Case
Facebook—Can Ethics Scale in the Digital Age?
By: George A. Riedel and Carin-Isabel Knoop
Since its founding in 2004, Facebook has built a phenomenally successful business at global scale to become the fifth most valuable public company in the world. The revelation of Cambridge Analytica events in March 2018, where 78 million users' information was leaked...
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Keywords:
Facebook;
Ethics;
Corporate Social Responsibility and Impact;
Business and Stakeholder Relations;
Trust;
Business Model;
Corporate Accountability;
Social Media
Riedel, George A., and Carin-Isabel Knoop. "Facebook—Can Ethics Scale in the Digital Age?" Harvard Business School Case 319-030, August 2018. (Revised April 2023.)
- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
dedicated to making its stores safe, friendly, and welcoming for everyone. Zuckerberg said that he had known about the Cambridge Analytica problems since 2015 but wouldn’t acknowledge he had failed to...
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- 04 Jun 2024
- Research & Ideas
Navigating Consumer Data Privacy in an AI World
such as whether credit card information or social security numbers were at risk of being leaked. However, following the Cambridge Analytica scandal, society has become more aware that the misuse of personal...
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- 30 Mar 2018
- What Do You Think?
What Should Mark Zuckerberg Do?
researcher and consultant” identified as Cambridge Analytica used a quiz app on the platform to access personal information of approximately 300,000 Facebook users and, by extension, 49.7 million of their...
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- 27 Jul 2019
- Op-Ed
Does Facebook's Business Model Threaten Our Elections?
co-worker; with 150, it can do better than a family member; and with 300, better than a spouse. But then came the Cambridge Analytica fiasco, when that firm got 250,000 Facebook users to voluntarily give...
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Keywords:
by George Riedel
- 24 Jul 2018
- Op-Ed
4 Ways Managers Can Exercise Their 'Agency' to Change the World
first is that profit and social good are antithetical. It’s easy to understand why people think that way, especially with companies like Volkswagen (VW), Wells Fargo, and Cambridge Analytica getting enormous...
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Keywords:
by George Serafeim
- 20 Nov 2018
- First Look
New Research and Ideas, November 20, 2018
2004, Facebook has built a phenomenally successful business at global scale to become the fifth most valuable public company in the world. The revelation of Cambridge Analytica events in March 2018, where 78...
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Keywords:
Dina Gerdeman
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
the insights and observations that you have from discussing it with students, but maybe you could start just by telling us what led you to write this case. George: Well, the Guardian last year broke the story on Facebook being invaded by View Details