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All HBS Web
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Show Results For
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All HBS Web
(6,910)
- Faculty Publications (1,684)
Behavior →
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Overview
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Overview
Having grown up in a developing country, Professor Sikochi’s research focus is driven by a desire to understand how capital flows to firms and entrepreneurs with the ultimate goal to help build capital markets in the developing economies. To this end, he conducts... View Details
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Overview
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Overview
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Overview
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Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
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Public Policy and Markets
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Quality disclosure and consumer behavior
Professor Luca has investigated the relationship among quality disclosure, salience, and consumer behavior. He has found that when colleges are presented by rank in U.S. News & World Report, a one-rank improvement for an institution causes nearly a... View Details
- Forthcoming
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Reflexivity in Credit Markets
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Relational Attributions for One’s Own Resilience Predict Compassion for Others
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Research
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Jeff Polzer is the UPS Foundation Professor of Human Resource Management in the Organizational Behavior Unit at Harvard Business School. He studies how people collaborate in teams and across... View Details
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Risk, Trust and Escalation Behavior of Owner Managers
- Forthcoming
- Article
Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs
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The Anatomy of a Hospital System Merger: The Patient Did Not Respond Well to Treatment
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The Architecture of the Integrated Organization
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The Unexpected Effects of Workplace Connectivity
While investigating how workplace transparency and privacy shape organizational behavior and performance, I wondered about the related effects of workplace connectivity. As new digital tools and organizational forms make it far easier for employees to communicate... View Details
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The Unexpected Effects of Workplace Transparency
Workplace transparency provides a foundation for learning and control, and therefore for satisfaction and productivity. Yet my research shows that an obsession with transparency-enhancing tools and structures can backfire, producing the unintended consequences of... View Details
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- Article