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All HBS Web
(2,670)
- People (1)
- News (524)
- Research (1,764)
- Events (1)
- Multimedia (5)
- Faculty Publications (737)
- 15 Oct 2001
- Research & Ideas
Rethinking E-Leadership
Companies should "always try new things," he emphasizes. "But we have learned to focus on and apply this innovation to our current customers." Updated advice: Make sure that a sizable percentage of your current View Details
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by Melissa Raffoni
- 20 Jul 2016
- Research & Ideas
Airplane Design Brings Out the Class Warfare in Us All
though it is always great to have high status, but it can lead to negative feelings of entitlement,” Norton says. The study included other findings about unruly passengers: The majority of disruptive passengers, 72.49 percent, were men. The bulk of View Details
- 01 Dec 1997
- News
Banking on HBS
Senior Associate Dean of Executive Education W. Earl Sasser, Jr., who oversaw the formal development and implementation of EDP, calls it "the most ambitious customized executive education program the School has ever undertaken." The...
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Garry Emmons
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
season and what it will take to win over anxious customers. Here's what they said. Jill J. Avery: Mind the details and focus on customer service Persistent unemployment plagues many families, and people are saving more and spending less...
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- 11 Apr 2017
- First Look
First Look at New Research, April 11
housing firm. Along the way, he and his partners have contributed countless hours of community service to the neighborhoods in which they own properties. Now 80 and ready to retire, Gates is creating a request for proposal for his firm. In doing so, he has to evaluate...
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- 04 Aug 2009
- First Look
First Look: August 4
contracting. We recognize the advantage of using fair values in circumstances where these are based on observable prices in liquid secondary markets, but caution against expanding fair values to areas such...
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Martha Lagace
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
neurodiversity. Questions for managers to ask: How am I doing, and how can I do better? How are my people doing, and how might I help? How do I manage my team? And how can I have a greater impact? Unlocking the Customer View Details
- 12 Oct 2016
- Research & Ideas
Break the Rules of How Business is Done
of their equity plans by outlining in detail the possible scenarios and potential outcomes of their particular grants. The message here is A) you add value to this company and should benefit from it well into the future and B) we want to...
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by Julia B. Austin
- 28 Jun 2016
- First Look
June 28, 2016
businesses that scale undergo a graduation process in which they meet the varying expectations of multiple organizational resource providers. At the unit level, they convince established core units that the potential value from combining...
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Sean Silverthorne
- 14 Nov 2007
- First Look
First Look: November 14, 2007
administrative background for the other two cases. This case deals with the problems facing the head of a start-up division responsible for developing and bringing to market a new product based on technology deemed very important to the future but unattractive to...
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Martha Lagace
- 20 Dec 2016
- First Look
December 20, 2016
managers a way to illustrate the cause-effect relationship between company goals and the overall business strategy. Using an internal value chain model, we discuss how the balanced scorecard can support and enable View Details
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Carmen Nobel
- 19 Sep 2012
- News
On a Sound Track
market. Skullcrusher, our first headphone generation, had a battery-powered subwoofer, which provided a deep, aggressive bass. It was like strapping a set of subs to your head. We wanted to give listeners a totally different headphone...
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- 05 Aug 2015
- News
Mobilizing the Public to Fight Bribery
“Corruption is a great untapped market,” Henry Motte-Munoz (MBA 2013) says with a laugh. “Not many competitors and customer interest is quite high.” It’s a market he’s helping to disrupt using Bantay, an NGO he cofounded while at HBS,...
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- 23 Feb 2011
- First Look
First Look: Feb. 23
appear to have long-run implications whereby sustaining a high level of service relative to local competitors leads the incumbent to attract and retain higher value customers over time. Download the paper:...
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Sean Silverthorne
- 01 Feb 2012
- What Do You Think?
Is Support for Small Business Misplaced?
then the obvious answer (to the question) is NO!" Other comments emphasized values of small business for management development. David Lindsay commented that " managers evolve their wisdom through responsibility and...
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by James Heskett
- 09 Jan 2006
- Research & Ideas
Rebuilding Commercial Real Estate
aggregate equity value of these companies from $10 billion to more than $175 billion in just five years, says Slaughter. Today, there are approximately 180 publicly traded REITs in the United States, with equity assets View Details
- 09 Dec 2008
- First Look
First Look: December 9, 2008
operate according to a business model that can be broken down into four elements: a customer value proposition that fulfills an important job for the customer in a better way...
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Martha Lagace
- 05 Mar 2021
- Blog Post
Intensive Bootcamp Kicked my Entrepreneurship Goals Into Gear
were pain points that our initial idea wouldn’t necessarily solve. Taking a step back and erasing biases around our idea allowed us to better understand the true value we would be creating and helped us to determine who our target View Details
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
find an area where narrow AI is not having an impact,” says Seseri, which raises questions for business leaders in all sectors. How can e-commerce businesses benefit from artificial intelligence in the near future? And how will potential View Details
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April White
- 01 Apr 1999
- News
Short Takes
competitive edge. As one example of a winning strategy, Nolan cites Cisco Systems, a twelve-year-old company that makes routers for networks. In 1998, Cisco reached a market value exceeding $100 billion in record-breaking time. It did so,...
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Eileen K. McCluskey