Publications

September – October 2000
Article

Having Trouble with Your Strategy? Then Map It

By: Robert S. Kaplan and David P. Norton

Keywords: Strategy

August 2000 (Revised September 2000)
Case

Extraprise

By: Srikant M. Datar, Krishna G. Palepu and Sarah S. Khetani

In the three years since it was founded, the Boston-based Internet strategy consulting firm, Extraprise, has changed its strategy three times. Jennifer Gabler, the CFO, considers what kinds of control systems she can put in place to ensure the company can continue to... View Details

Keywords: Information Management; Management Analysis, Tools, and Techniques; Mathematical Methods; Information Technology; Outcome or Result; Business Growth and Maturation; Growth and Development Strategy; Web Services Industry; Information Technology Industry; Boston

August 2000
Teaching Note

Microsoft Latin America TN

By: Robert S. Kaplan and Alberto Ballve

Teaching Note for (9-100-040). View Details

Keywords: Information Technology Industry; Latin America

2000
Chapter

Emerging Market Business Groups, Foreign Investors, and Corporate Governance

By: Tarun Khanna and Krishna G. Palepu

Keywords: Emerging Markets; Business Ventures; Foreign Direct Investment; Corporate Governance; Globalized Economies and Regions

July 2000 (Revised May 2002)
Teaching Note

Cambridge Hospital Community Health Network - The Primary Care Unit TN

By: V.G. Narayanan and Lisa Brem

Teaching Note for (9-100-054). View Details

Keywords: Health Industry; Service Industry; Massachusetts

summer 2000
Article

The Balanced Scorecard: A Strategic Management System for Multi-Sector Collaboration and Strategy Implementation

By: Robert S. Kaplan, Noorein Inamdar, Mary Lou Helfrich Jones and Rita Menitoff

Keywords: Balanced Scorecard; Strategy; Management; Cooperation

June 2000
Teaching Note

Catanese and Vulcan (A) and (B) TN

By: V.G. Narayanan and Lisa Brem

Teaching Note for (9-100-021) and (9-100-080). View Details

June 2000
Article

The Future of Business Groups in Emerging Markets: Long-Run Evidence from Chile

By: Tarun Khanna and Krishna G. Palepu

Keywords: Groups and Teams; Emerging Markets; Chile

April 2000
Background Note

Aligning Incentives for Supply Chain Efficiency

By: V.G. Narayanan and Ananth Raman

Introduces students to the basics of principal-agency theory as it applies to supply chains. Operational problems in supply chains can often be traced to incentive issues. Students and managers lack frameworks to analyze incentive problems in supply chains. This note... View Details

Keywords: Supply Chain Management; Motivation and Incentives; Framework; Management Analysis, Tools, and Techniques; Agency Theory

April 2000
Article

Is Group Affiliation Profitable in Emerging Markets? An Analysis of Diversified Indian Business Groups

By: Tarun Khanna and Krishna G. Palepu

Keywords: Groups and Teams; Profit; Emerging Markets; Theory; India

2000
Book

Performance Measurement and Control Systems for Implementing Strategy

By: R. Simons

Keywords: Performance Capacity; Strategy; Management Systems

March 2000 (Revised May 2003)
Teaching Note

Owens & Minor, Inc. (A) and (B) TN

By: V.G. Narayanan and Lisa Brem

Teaching Note for (9-100-055) and (9-100-079). View Details

Keywords: Medical Devices and Supplies Industry; Distribution Industry

March 2000
Background Note

Transfer Pricing

By: Robert S. Kaplan

Discusses use of market prices, negotiated prices, variable costs, dual rate, and full costs for transfer prices. View Details

Keywords: Fair Value Accounting; Cost Accounting; Price; Price Bubble; Negotiation; Cost Management; Cost of Capital; Financial Markets; Strategic Planning; Accounting Industry

March 2000 (Revised April 2017)
Teaching Note

The Cross Country Group: A Piece of the Rock (A) and (B)

By: Robert Simons and Indra A. Reinbergs

Teaching Note for (9-199-044) and (9-100-044). View Details

Keywords: Management Control Systems; Strategy And Execution; Compensation; Performance Measures

February 2000 (Revised March 2000)
Case

Catanese and Vulcan (B)

By: V.G. Narayanan and Sanjay Pothen

Supplements the (A) case. View Details

February 2000 (Revised August 2000)
Case

Microsoft Latin America

By: Robert S. Kaplan, Alberto Ballve and Antonio Davila

Mauricio Santillan, regional vice president for the Latin American division of Microsoft, has introduced a new performance measurement system to help his country managers formulate and control strategy. Microsoft Latin America's priorities are rolling out of an... View Details

Keywords: Balanced Scorecard; Applications and Software; Emerging Markets; Crime and Corruption; Motivation and Incentives; Management Skills; Global Strategy; Strategy; Information Technology Industry; Latin America