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All HBS Web
(4,383)
- People (13)
- News (878)
- Research (2,445)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
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- 17 Jun 2019
- Research & Ideas
What Hospitals Must Learn to Compete
serve all patients, all needs, and through all channels." Raffaella Sadun: I would add that their lack of focus might be the reason why it’s so hard for them to actually excel in implementation. The hospital is a complex,...
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- February 2000 (Revised April 2003)
- Case
InSite Marketing Technology (A)
By: Lynda M. Applegate, Genevieve J.S. Feraud and Sheila L Marcelo
Introduces students to products and services that improve customers' online shopping experience. Also discusses the challenges of marketing new product concepts and finding funding for start-up ventures.
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Keywords:
Customer Focus and Relationships;
Financing and Loans;
Technological Innovation;
Business or Company Management;
Marketing Strategy;
Product Launch;
Service Delivery;
Competitive Strategy;
Competitive Advantage;
Service Industry;
Web Services Industry
Applegate, Lynda M., Genevieve J.S. Feraud, and Sheila L Marcelo. "InSite Marketing Technology (A)." Harvard Business School Case 800-279, February 2000. (Revised April 2003.)
- 18 Apr 2005
- Research & Ideas
Selling Luxury to Everyone
facials a year. Those services provide the company with a paying focus group from which it can gather feedback on its products. "Our customers are paying us $200 [a facial]; you better believe they give us feedback," he said....
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- 14 Jul 2015
- First Look
First Look: July 14, 2015
Publications May-June 2015 Human Resource Management Back to the Future: Implications for the Field of HRM of the Multi-stakeholder Perspective Proposed 30 Years Ago By: Beer, Michael, Paul Boselie, and Chris Brewster Abstract—Thirty...
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Sean Silverthorne
- 16 Jul 2021
- Op-Ed
For Entrepreneurs, the Benefits of Slowing Down
race. "Make the effort to meet up face to face, spend unscheduled long stretches of time, and (gasp) just hang out." Here are a few of the benefits of slowing down, and where entrepreneurs may want to focus their energies this summer: 1....
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by Jeffrey Bussgang
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
Would-be innovators know that one of their biggest challenges is systematically identifying the innovations with the greatest likelihood of creating disruptive growth. Pick the wrong one, and squander a year or more of focus and...
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- 13 Jul 2010
- First Look
First Look: July 13
infrastructure ITG had constructed to support clients with customized software tools and technical support had grown well beyond sustainable levels. With his management team, Gasser had developed a two-part response to the challenge: a...
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Martha Lagace
- 09 Jan 2006
- What Do You Think?
Should More Transparency Extend to Education for Management?
to an intolerable level." Erik Holmberg questions the spotlight that disclosure would place only on grades when he says: "I know many people who were academic superstars who are also the worst managers I have ever met . . ....
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- 05 Nov 2021
- Op-Ed
How to Tap the Talent Automated HR Platforms Miss
As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process....
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by Joseph B. Fuller
- 27 Feb 2006
- Research & Ideas
Corporate Values and Employee Cynicism
tensions by explicitly assigning responsibility for different values to specific people. Senior managers focus on short-term goals; HR is responsible for reminding them about long-term goals such as...
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by Martha Lagace
- 07 Aug 2006
- Research & Ideas
Whatever Happened to Caveat Emptor?
protections: Consumers were, as caveat emptor suggests, on their own. What caused the rapid rise in modern consumer protections? Gunnar Trumbull: The main driver has been affluence. As an increasing percentage of homes began to have refrigerators, stoves, and cars,...
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- 14 May 2020
- Research & Ideas
What Leaders Can Do to Fight the COVID Fog
included virtual onboarding, sales-pipeline restructuring, performance management, M&A acquisition, managing layoffs and furloughs, rethinking the customer experience, and creating financial projections with an unprecedented number of...
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by Boris Groysberg and Robin Abrahams
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
philanthropic arm (Chaudhary Foundation) works with stakeholders and develops a blue print for short- and long-term relief measures. The management needs to address several questions as they navigate the foundation's course. What element...
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by Sean Silverthorne
- 21 Nov 2005
- Research & Ideas
The Geography of Corporate Giving
Academy of Management Review, HBS professor Christopher Marquis and coauthors Gerald Davis and Mary Ann Glynn develop a framework for understanding an important aspect of this issue: how social and governmental forces in local communities...
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by Sean Silverthorne
- 11 Apr 2017
- First Look
First Look at New Research, April 11
Advances in Strategic Management Innovation Policies By: Nanda, Ramana, and Matthew Rhodes-Kropf Abstract—Past work has shown that failure tolerance by principals has the potential to stimulate innovation but has not examined how this...
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- May 2024
- Supplement
gWorks (A)
By: Richard S. Ruback and Royce Yudkoff
In January of 2019, Joe Heieck, CEO of gWorks, was deciding whether to proceed with his acquisition of Data Tech, that was a business roughly the same size as gWorks. gWorks, which provided geospatial software to small city and rural county governments, was acquired by...
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Keywords:
Acquisition;
Small Business;
Cost vs Benefits;
Decisions;
Business Education;
Corporate Entrepreneurship;
Leadership Style;
Leading Change;
Business or Company Management;
Problems and Challenges;
Talent and Talent Management;
Customer Relationship Management;
Technology Adoption;
Information Infrastructure;
Digital Platforms;
Growth Management;
Applications and Software;
Risk and Uncertainty;
Technology Industry;
United States
Ruback, Richard S., and Royce Yudkoff. "gWorks (A)." Harvard Business School Multimedia/Video Supplement 224-721, May 2024.
- 26 Feb 2001
- Research & Ideas
David, Goliath, and Disruption
As elegantly described by HBS professor Clayton M. Christensen in his 1997 bestseller, The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, so-called disruptive technologies are upstart innovations that manage to...
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by Martha Lagace
- 21 Jul 2015
- First Look
First Look: July 21, 2015
overestimate how much distant others appreciate socially responsible gifts because they focus more than recipients on the symbolic meaning of the gift. Critically, givers have the most to gain from distant others, in terms of strengthened...
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Sean Silverthorne
- 08 Apr 2014
- First Look
First Look: April 8
examples such as TripAdvisor, Wikipedia, and the New York Times, the authors offer strategies for competing in markets with network effects. New entrants should focus on customer groups that they are uniquely positioned to serve or appeal...
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Sean Silverthorne
- 17 May 2010
- Research & Ideas
What Brazil Teaches About Investor Protection
supposed to be bad, and there was little debate about what companies or managers could do about it. For me this just sounded too simplistic. Moreover, the focus on national laws led to policy recommendations...
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