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Show Results For
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All HBS Web
(4,258)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
- 17 Jun 2015
- Lessons from the Classroom
Excellence Comes From Saying No
School Professor Frances Frei has explored that question for years in the retail realm, culminating in her 2012 book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business. This past semester at HBS, the UPS Foundation Professor of Service...
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by Michael Blanding
- March 2008 (Revised March 2009)
- Case
Transforming AMFAM
By: Rakesh Khurana, Rajiv Lal and Cathy Ross
On a winter day in December 2007 at the American Family Mutual Insurance Company (AMFAM) headquarters in Madison, Wisconsin, Dave Anderson and Jack Salzwedel remained in the conference room after the senior management meeting had concluded. Anderson, CEO of AMFAM since...
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Keywords:
Customer Focus and Relationships;
Governing and Advisory Boards;
Marketing;
Mission and Purpose;
Strategic Planning;
Insurance Industry;
United States
Khurana, Rakesh, Rajiv Lal, and Cathy Ross. "Transforming AMFAM." Harvard Business School Case 508-081, March 2008. (Revised March 2009.)
- 04 Apr 2017
- First Look
First Look at New Research, April 4
political participation and interest while improving representation of all groups. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52460 December 2016 Strategic Management Journal Through the Mud or in the Boardroom:...
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Sean Silverthorne
- 27 Oct 2020
- Research & Ideas
Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?
effective on its own. Focus on situations and processes. Rather than train people to be less racist, companies should look for ways to remove bias from decision-making, he says. A recent study by Chang found that View Details
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by Danielle Kost
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
two primary competitors, Checkpoint and Sensormatic, went at each other mercilessly, unbridled competition can be destructive. Sensible business managers focus primarily on their own success, not on creating...
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by Benson P. Shapiro
- March 2024
- Teaching Note
CoPilot(s): Generative AI at Microsoft and GitHub
By: Frank Nagle and Maria P. Roche
This teaching note is the companion to case N9-624-010 CoPilot(s): Generative AI at Microsoft and GitHub, which takes place in late 2021. The case briefly describes the history of both GitHub and Microsoft with a particular focus on open source software (OSS)—software...
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- 04 Jan 2012
- First Look
First Look: January 4
not be taken into account or even noticed-as a strategy for managing diversity and intergroup relations. Despite research demonstrating that race is perceived automatically (and thus, the seeming improbability of actual colorblindness),...
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Carmen Nobel
- January 2024 (Revised May 2024)
- Case
Uncle Nearest: Creating a Legacy
By: Hise Gibson, Archie L. Jones, Nicole Gilmore and Ai-Ling Jamila Malone
Fawn Weaver, as a Black woman and industry outsider in a capital-intensive, highly regulated, competitive and male-dominated spirits industry, successfully overcame numerous obstacles to launch a premium American whiskey brand, Uncle Nearest in 2017, which became the...
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Keywords:
Advertising;
Business Startups;
Customer Focus and Relationships;
Decisions;
Forecasting and Prediction;
Age;
Ethnicity;
Gender;
Entrepreneurship;
Working Capital;
Innovation Leadership;
Innovation Strategy;
Intellectual Property;
Trademarks;
Leadership Style;
Growth and Development;
Growth and Development Strategy;
Product Marketing;
Product Launch;
Marketing Strategy;
Mission and Purpose;
Organizational Culture;
Private Ownership;
Performance Effectiveness;
Strategic Planning;
Problems and Challenges;
Prejudice and Bias;
Social Issues;
Competition;
Competitive Strategy;
Expansion;
Entrepreneurial Finance;
Food and Beverage Industry;
Tourism Industry;
United States;
Tennessee;
France
Gibson, Hise, Archie L. Jones, Nicole Gilmore, and Ai-Ling Jamila Malone. "Uncle Nearest: Creating a Legacy." Harvard Business School Case 824-047, January 2024. (Revised May 2024.)
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
imperative that we engage immediately with each of these challenges—individually and collectively. The decisions we make about how to manage our investments, our business operations, our supply chains, our people, and our corporate...
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- December 2022
- Case
To Feed the Planet: Juan Luciano at ADM
By: Joshua D. Margolis, David E. Bell, Damien McLoughlin, Stacy Straaberg and James Weber
In December 2022, Juan Luciano, Chairman and CEO of agribusiness and nutrition giant ADM, considered the next phase of the historic company’s future. Beginning in 2011 when he joined as COO and moving into his tenure as CEO in 2015, Luciano led a transformation of ADM...
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Keywords:
Agriculture;
Leadership;
Agribusiness;
Acquisition;
Business Units;
Customer Focus and Relationships;
Customer Value and Value Chain;
Forecasting and Prediction;
Capital;
Cash;
Cost of Capital;
Cost Management;
Profit;
Food;
Global Range;
Innovation Strategy;
Leadership Development;
Leadership Style;
Leading Change;
Growth and Development Strategy;
Risk Management;
Organizational Culture;
Organizational Structure;
Strategic Planning;
Risk and Uncertainty;
Adaptation;
Business Strategy;
Corporate Strategy;
Vertical Integration;
Value Creation;
Transformation;
Agriculture and Agribusiness Industry;
Energy Industry;
United States;
Chicago
Margolis, Joshua D., David E. Bell, Damien McLoughlin, Stacy Straaberg, and James Weber. "To Feed the Planet: Juan Luciano at ADM." Harvard Business School Case 423-060, December 2022.
- 2015
- Working Paper
Client Service, Compensation, and the Sell-Side Analyst Objective Function: An Empirical Analysis of Relational Incentives in the Investment-Research Industry
By: David A. Maber, Boris Groysberg and Paul M. Healy
This paper investigates how sell-side analysts build and sustain their client networks; the economic gains to successfully managing this challenge; and the metrics through which these incentives are delivered. In a typical semiannual period, the average analyst...
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Keywords:
Networks;
Measurement and Metrics;
Operations;
Customer Focus and Relationships;
Jobs and Positions
Maber, David A., Boris Groysberg, and Paul M. Healy. "Client Service, Compensation, and the Sell-Side Analyst Objective Function: An Empirical Analysis of Relational Incentives in the Investment-Research Industry." Working Paper, 2015.
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
of our clients who saw how we managed to overcome the crisis.” —Antonio Madero, Founder, Chairman and CEO of Sanluis Corporation (a leading Mexico-based automotive parts maker) Silverthorne: Was this focus...
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by Sean Silverthorne
- 01 Oct 1996
- News
Trading Up — Kenneth D. Brody (MBA 1971)
banker -- the guest had also risen from humble origins and was now in the midst of an ambitious, if cash-strapped, bid to go even farther. Soon after that meeting, Brody stepped down from his position as a partner and member of the View Details
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Garry Emmons
- 07 Feb 2019
- Book
How Big Companies Can Outrun Disruption
managers for missing disruptive threats, but I don’t think it’s entirely fair. Leaders making decisions are staring in a foggy lens into the future. In retrospect these disruptive threats look painfully obvious, but they are not obvious...
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by Martha Lagace
- Web
John H. McArthur | About
launched a multi-pronged strategy in 1991 that included revisions in HBS’s comprehensive general management programs (e.g., the Advanced Management Program) and an expansion of focused programs (e.g., short,...
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- Web
HBS - The year in Review
and build and manage new systems. Throughout, the HBS community worked together to overcome the complexities inherent in this hybrid approach. Students Arrive More than 9,300 applicants sought a place in the MBA Program and nearly 800...
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- 23 Jun 2023
- News
Highlights from the Spring 2023 Alumni Board Meeting
Alumni Board members on campus for their annual spring meeting // Credit: Panfoto Hard work, with humility for humanity, is the spirit that animates Harvard Business School's MBA program today, Matt Weinzierl, Senior Associate Dean and Chair of the MBA Program, told...
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- July 2019 (Revised April 2021)
- Case
Salary Finance
By: John R. Wells and Benjamin Weinstock
In April 2019, Asesh Sarkar, co-founder and chief executive of Salary Finance Limited, a London-based FinTech, faced tough choices. Sarkar had founded Salary Finance with Dan Cobley and Daniel Shakhani in 2015. The company’s value proposition was quite simple: partner...
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Keywords:
Credit;
Financing and Loans;
Wages;
Innovation and Invention;
Expansion;
Growth and Development Strategy;
Organizational Culture;
Decision Choices and Conditions;
Financial Services Industry
Wells, John R., and Benjamin Weinstock. "Salary Finance." Harvard Business School Case 720-355, July 2019. (Revised April 2021.)
- 01 May 2017
- Research & Ideas
Bad At Your Job? Maybe It's the Job’s Fault
job is self-contained, meaning a person sits at a desk all day without interactions with others, whereas the span of influence will be wide if the person must touch many people, especially others outside the unit, to succeed. A manager at...
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by Dina Gerdeman
- 29 Aug 2005
- Research & Ideas
How Organizations Create Social Value
management and personnel, they said. What creates superior performance management? Attention to outcomes. Focus on stakeholders. (Surveys, satisfaction. How do funders and community perceive what we do?)...
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by Manda Salls