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  • 05 Feb 2009
  • What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

the ones that scare me." These comments raise the question of how much theory tells us about selecting for harder to measure characteristics such as possible behaviors under fire and motives as opposed... View Details
Keywords: by Jim Heskett
  • 03 Feb 2003
  • What Do You Think?

Can Business Schools Teach the Craft of Getting Things Done?

students) with real-world experience, one-on-one coaching relationships, a project-oriented curriculum, and time—appear to make it much less economically practical and... View Details
Keywords: by James Heskett
  • July 2002
  • Case

Introducing ... The XFL!

By: Susan M. Fournier, Stephen A. Greyser and Seth Schulman
When the XFL professional football league debuted on February 3, 2001, it generated a Nielsen rating of 10.1, higher than any nationally televised program in a Saturday evening time slot. The next week, ratings plummeted, and by week nine the XFL game earned the title... View Details
Keywords: Advertising; Forecasting and Prediction; Product Positioning; Consumer Behavior; Product Development; Culture; Commercialization
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  • 24 Oct 2006
  • First Look

First Look: October 24, 2006

under managerial control. Only then will vendors make appropriate short- and long-term investment decisions in their customer management effort that will not only lead to more... View Details
Keywords: Sean Silverthorne
  • 08 May 2007
  • First Look

First Look: May 8, 2007

pillars might keep key insights on organizational decision making from emerging. Finally, there is the need to incorporate major developments that have been generated post-Carnegie School, both within... View Details
Keywords: Martha Lagace
  • 01 Sep 2018
  • News

Your Keyboard Is Listening

certain key, collecting more than 2,000 data points. Research has shown that this behavioral biometric is highly consistent over time, seemingly unique to each individual typist, and nearly impossible for... View Details
Keywords: April White
  • 23 Apr 2014
  • HBS Case

Are Electronic Cigarettes a Public Good or Health Hazard?

make "vapes" attractive to children. Some states and cities responded with restrictions on sales and advertising, and, in April, the Financial Times reported that the... View Details
Keywords: by Michael Blanding; Food & Beverage; Advertising
  • 24 May 2023
  • News

Balancing Acts

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: What does "work-life balance" mean in today's post-pandemic world? Associate editor Julia Hanna asks this year's five recipients of HBS's Alumni Achievement Award to describe how they think... View Details
Keywords: work-life balance; happiness; family
  • 12 Dec 2022
  • Research & Ideas

Buy-In from Black Patients Suffers When Drug Trials Don’t Include Them

Alaskan Native communities at the time. A key question that interested Alsan and the researchers at Stanford was whether the representativeness of the study mattered for actual prescribing and use of new... View Details
Keywords: by Scott Van Voorhis; Pharmaceutical; Health
  • 26 Aug 2014
  • First Look

First Look: August 26

from non-experts or not at all. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=47824 August 2014 Administrative Science Quarterly The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel... View Details
Keywords: Sean Silverthorne
  • January 2010 (Revised March 2013)
  • Case

HubSpot: Lower Churn through Greater CHI

By: F. Asis Martinez Jerez, Thomas Steenburgh, Jill Avery and Lisa Brem
HubSpot, a web marketing startup is under pressure from VCs to rapidly acquire new customers and to maintain a low level of customer churn. In the case, students explore the drivers of customer churn and uncover opportunities to increase customer retention across the... View Details
Keywords: Business Startups; Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Forecasting and Prediction; Consumer Behavior; Happiness; Consulting Industry
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  • 23 Oct 2013
  • News

Overcoming Nervous Nelly

  • 10 Jan 2012
  • First Look

First Look: January 10

predictable ways in which individuals make ethical decisions and judge the ethical decisions of others that are at odds with intuition View Details
Keywords: Sean Silverthorne
  • 16 Jan 2007
  • First Look

First Look: January 16, 2007

Baker and Jeffrey Wurgler Periodical:Journal of Economic Perspectives (forthcoming) Abstract Real investors and markets are too complicated to be neatly summarized by a few selected biases View Details
Keywords: Martha Lagace
  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

Harvard Business School, professor Ananth Raman discussed the importance of empathy in customer-facing business. "As we're talking about things like retail efficiency and profitability, this is a topic that I think needs more attention,"... View Details
Keywords: by Carmen Nobel; Health
  • 01 Sep 2005
  • News

Predictable Surprises

and Gore heroes for solving a problem that, at the time, very few knew existed. Shouldn’t we be able to look to our political and business leaders to make View Details
Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services
  • April 2008 (Revised March 2014)
  • Case

Flying J (A)

By: Rohit Deshpande and Lauren Barley
The largest retailer of diesel fuel in the U.S., Flying J, is rethinking its growth strategy as the economy goes into a recession. Its major customer base, owner-operated truck drivers, are facing increasing costs of doing business. Yet Flying J is considering whether... View Details
Keywords: Decision Choices and Conditions; Growth and Development Strategy; Price; Consumer Behavior; Non-Renewable Energy; Energy Industry; United States
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  • 16 Mar 2003
  • Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

new course in our required curriculum next year. This course will draw on a great deal of work at the School and focus on three issues: Individual decision making (how you as a... View Details
Keywords: by Kim B. Clark
  • 01 Dec 2011
  • News

Reimagining the MBA

first stated mission was to educate leaders who “make a decent profit—decently.” By the early 1990s, the mission was articulated as “educating leaders who make a difference in the world.” What it means to educate leaders has evolved over... View Details
Keywords: Roger Thompson; FIELD program; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 11 Jul 2005
  • Research & Ideas

The New International Style of Management

system of global management, to the extent it can still be called American, will look less like it used to and more like something "multinational." People are willing to adjust their behavior to... View Details
Keywords: by Garry Emmons