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All HBS Web
(4,258)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
- 2009
- Working Paper
Negotiating the Path of Abraham
By: Kimberlyn Leary, James K. Sebenius and Joshua Weiss
In the face of daunting barriers, the Abraham Path Initiative envisions uncovering and revitalizing a route of cultural tourism that follows the path of Abraham and his family some 4,000 years ago across the Middle East. It begins in the ancient ruins of Harran, in...
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Keywords:
Development Economics;
Social Entrepreneurship;
Negotiation;
Business and Community Relations;
Business and Government Relations;
Religion;
Environmental Sustainability;
Tourism Industry;
Middle East
Leary, Kimberlyn, James K. Sebenius, and Joshua Weiss. "Negotiating the Path of Abraham." Harvard Business School Working Paper, No. 10-049, December 2009.
- 25 Aug 2008
- Research & Ideas
HBS Cases: Walking Away from a $3 Billion Deal
becomes clear you can raise $4 billion for your next fund instead of the planned $1 billion. Professor of Management Practice Nabil N. El-Hage coauthored the case with HBS professor and Finance unit head Richard Ruback. "Very few...
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- November 2018 (Revised May 2019)
- Case
California Closets: Organizing the Customer Experience
By: Boris Groysberg and Annelena Lobb
California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to...
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Keywords:
Net Promoter Score;
Customer Relationship Management;
Customer Satisfaction;
Customers;
Acquisition;
Demographics;
Strategy
Groysberg, Boris, and Annelena Lobb. "California Closets: Organizing the Customer Experience." Harvard Business School Case 419-004, November 2018. (Revised May 2019.)
- 01 Jun 2013
- News
Building a Better Brazil
members of BTG Pactual's management team. Esteves was inspired to pursue this undertaking because of his interest in education and opportunities to improve management education in Brazil by sharing best...
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- August 1992 (Revised June 1993)
- Case
Euro Disney: The First 100 Days
By: Gary W. Loveman and Leonard A. Schlesinger
The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment. The formula has proven successful in Japan, as well as the United States. With the controversial opening of...
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Keywords:
Multinational Firms and Management;
Service Operations;
Service Delivery;
Corporate Strategy;
Customer Focus and Relationships;
Service Industry;
Entertainment and Recreation Industry;
Japan;
France;
United States
Loveman, Gary W., and Leonard A. Schlesinger. "Euro Disney: The First 100 Days." Harvard Business School Case 693-013, August 1992. (Revised June 1993.)
- 12 Sep 2023
- Blog Post
Harvard Climate Entrepreneurs Circle: Taking Climate Solutions from Idea to Action, Faster
Sustainability Manager at HBS, and Leah Ricci, Associate Director of Sustainability and Energy Management at HBS–who were members of Harvard’s Environmental and Sustainability Professionals Network,...
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- September 2001 (Revised August 2004)
- Case
Rapid Rewards at Southwest Airlines
By: Frances X. Frei and Corey B. Hajim
Southwest Airlines is well known as the low-fare airline that has achieved ongoing financial success in one of the most financially troubled industries in the United States. Told from the perspectives of two Southwest customers--a frequent flier and a more typical...
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Keywords:
Customer Relationship Management;
Air Transportation;
Service Operations;
Service Delivery;
Air Transportation Industry
Frei, Frances X., and Corey B. Hajim. "Rapid Rewards at Southwest Airlines." Harvard Business School Case 602-065, September 2001. (Revised August 2004.)
- 22 Mar 2010
- Research & Ideas
One Strategy: Aligning Planning and Execution
CEO and the senior management team believe the firm should focus on. The second is bottom-up, "emergent" strategy, which is established by the actual decisions and behaviors in the organization....
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- 14 Sep 2023
- Blog Post
MBAs Accelerate Their Social Enterprise Ventures
a startup. Most importantly, I’m ending this summer with the confidence that I can be a founder. Rea: This summer, our focus was to comprehensively understand India's solar irrigation landscape. We conducted field interviews with over 100...
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- 18 Nov 2015
- Research & Ideas
Who Really Determines CEO Salary Packages?
Effects on the Design of Executive Compensation Contracts. The answer could help to explain why CEO salaries tend to be very high across the board. “There’s always been this black box surrounding what happens in the boardroom,” says Gallani, an assistant professor in...
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- 25 Oct 2016
- First Look
October 25, 2016
2016 University of Chicago Press Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services By: Ofek, Elie, Eitan Muller, and Barak Libai Abstract—This book bridges the gap between what academics know, and...
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Keywords:
Sean Silverthorne
- March 2019
- Case
HOPI: Turkey's Shopping Companion
By: Sunil Gupta, Donald Ngwe and Gamze Yucaoglu
The case opens in 2017 as Onur Erbay, CEO of HOPI, a multi-vendor loyalty platform, is contemplating a critical decision. The case chronicles the origins of Boyner Group, the parent company of HOPI and a major retailer in Turkey, and development of retail and customer...
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Keywords:
Loyalty Programs;
Multi-vendor Platform;
Retail;
Big Data;
Customer Relationship Management;
Mobile and Wireless Technology;
Business Model;
Analytics and Data Science;
Competitive Strategy;
Decision Making;
Applications and Software;
Digital Platforms;
Technology Industry;
Retail Industry;
Turkey
Gupta, Sunil, Donald Ngwe, and Gamze Yucaoglu. "HOPI: Turkey's Shopping Companion." Harvard Business School Case 519-057, March 2019.
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
fragilities. The occurrence of a number of events that were considered rare is growing. This implies that business managers, particularly those of companies operating in the GVC, shall now devote more efforts and resources to risk View Details
Keywords:
by Sean Silverthorne
- Web
K–12 Education | Social Enterprise | Harvard Business School
In 2003, HBS launched an MBA elective course focused on entrepreneurship in education reform and cofounded the Public Education Leadership Project (PELP) in collaboration with the Harvard Graduate School of Education. This multiyear research project focuses on the...
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- 01 Jan 2002
- News
Egon P.S. Zehnder (MBA '56)
executive's salary that flows into the firm's coffers. According to Zehnder, that practice-as widespread as it may be-is incompatible with the role of a professional, whose only focus should be on what's good for the client. "Our...
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- Web
Valerie Porciello | About
purpose of a unified organization for faculty administration and services is to enable a holistic view across the life cycle of the faculty, from recruitment through retirement. The DRFD team's singular focus is supporting an environment...
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- Web
Climate Fellows | Institute for Business in Global Society
Climate Fellows The BiGS Climate Visiting Fellows are scholarly researchers who focus on the intersection of business and climate change, deepening our commitment to accelerating research aimed at mitigating and adapting to global climate...
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- 01 Jun 2023
- News
From Big Pharma to Startup
the life cycle of the company”—from proof of concept to platform and product development. It plans to focus first on creating oral versions of peptide hormone drugs used to treat rare endocrine and metabolic diseases. Although Goble is no...
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Keywords:
April White
- Web
Doubling Down on Women’s Health Innovation and Leveraging the Private Sector in a Post-Roe v. Wade Era - Blog: Health Supplement
(or scaled) As ramifications of the SCOTUS decision fully play out in the coming month and years, investors can spur innovation in newly created white spaces to further support women needing abortion care. These might include: Benefits View Details
- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
Mass.-based management consulting firm TruePoint Partners, which Beer co-founded and on which he now serves as a director. Most training programs focus on developing and changing behavior of individuals and...
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