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  • 04 Jun 2024
  • Research & Ideas

Navigating Consumer Data Privacy in an AI World

Opportunity: Customers’ Routines When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions How Humans Outshine AI in Adapting to Change Feedback or ideas to share? Email the Working... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • October 2015
  • Teaching Note

Clef Company: Turnover

By: Frank V. Cespedes
Clef Company sells keys and other products to retail outlets, which then sell these products to consumers. The case concerns turnover in Clef's sales force in the context of company strategy, financial performance, and a day in the life of a Clef salesperson. Among... View Details
Keywords: Sales; Marketing; Strategy; Marketing Strategy; Performance Evaluation; Retail Industry; Consumer Products Industry; United States
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  • Fall 2011
  • Article

A Brief Postwar History of U.S. Consumer Finance

By: Gunnar Trumbull and Peter Tufano
In this brief history of U.S. consumer finance since World War II, the sector is defined based on the functions delivered by firms in the form of payments, savings and investing, borrowing, managing risk, and providing advice. Evidence of major trends in consumption,... View Details
Keywords: Consumer Finance; Consumer Credit; U.s. History; Consumer Behavior; Personal Finance; Credit; Trends; History; United States
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  • Research Summary

Front-Line Organizational Learning

Dr. Tucker uses operations management and organizational learning theory to understand and improve front-line work processes.  Specifically, she examines the conditions under which the problem solving routines of front-line workers are likely to result in positive... View Details

    Rawi E. Abdelal

    Rawi Abdelal is the Herbert F. Johnson Professor of International Management at Harvard Business School and the Emma Bloomberg Co-Chair of the Bloomberg Harvard City Leadership Initiative.

    Professor Abdelal's primary expertise is international political... View Details

    • 01 Aug 2012
    • News

    ISO standards stamp approval

    • April 1992
    • Case

    Malaysia (A)

    By: Bruce R. Scott
    Riots in 1969 bring martial law and a new, more firmly Malay government which sets out to promote redistribution of opportunity, income, and wealth by race-based quotas. Dr. Mahatherl, a Malay nationalist says Malays have a non-competitive alliance which must be forced... View Details
    Keywords: Wealth and Poverty; Change Management; Race; Conflict and Resolution; Power and Influence; Malaysia
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    • 07 Nov 2017
    • First Look

    New Research and Ideas: November 7, 2017

    Bennett, Victor Manuel, Megan Lawrence, and Raffaella Sadun Abstract—We investigate the management practices adopted by firms where the founders are also the CEOs using data from the World Management Survey.... View Details
    Keywords: Carmen Nobel
    • Research Summary

    Retail Store Operations

    Professor Ton's research focuses on the last link in many supply chains, the retail store.  She examines how store operations should be designed and managed to ensure that both in-store logistics activities and customer service activities are performed... View Details

    • 2022
    • Book

    Purpose + Profit: How Business Can Lift Up the World

    By: George Serafeim
    The roadmap and best practices to reap the enormous value that can emerge when your business prioritizes social and environmental goals—such as climate change, diversity and inclusion, and sustainability—right alongside the pursuit of profit.

    We not only... View Details
    Keywords: ESG (Environmental, Social, Governance) Performance; Profitability; Business And Society; Organizations; Mission and Purpose; Goals and Objectives; Social Issues; Environmental Sustainability; Value Creation; Organizational Change and Adaptation
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    • August 2011 (Revised October 2015)
    • Case

    Boardroom Battle Behind Bars: Gome Electrical Appliances Holdings—A Corporate Governance Drama

    By: William C. Kirby and Tracy Yuen Manty
    Despite widespread news of the incarceration of Gome Electronics' CEO, Huang Guangyu, Bain Capital felt they carefully undertook due diligence before making a significant investment in the company. The venture capital firm was confident that it and the current... View Details
    Keywords: China; Legal Aspects Of Business; Corruption; Risk; Corporate Governance; Crime and Corruption; Power and Influence; Risk Management; Business and Shareholder Relations; Venture Capital; Ethics; Governing and Advisory Boards; Governing Rules, Regulations, and Reforms; Values and Beliefs; Private Equity; China
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    • 21 Sep 2021
    • Office Hours

    Readers Ask: How Can I Gain Power and Influence?

    seeks to democratize and demystify power. In their new book, Power, for All, Battilana and co-author Tiziana Casciaro, a professor at the Rotman School of Management at the University of Toronto, outline the fundamentals of power and the... View Details
    Keywords: by Kristen Senz
    • November–December 2020
    • Article

    Rethinking the On-Demand Workforce

    By: Joseph B. Fuller, Manjari Raman, Allison Bailey and Nithya Vaduganathan
    As companies struggle with chronic skills shortages and changing labor demographics, a new generation of talent platforms, offering on-demand access to highly trained workers, has begun to help. These platforms include marketplaces for premium expertise (such as Toptal... View Details
    Keywords: Talent Acquisition; Platforms; Skilled Labor Recruitment; Gig Economy; Talent and Talent Management; Selection and Staffing; Internet and the Web; Strategy; Digital Platforms
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    • October 2012
    • Course Overview Note

    FIELD 2—Working with Global Partners

    By: Felix Oberholzer-Gee
    Most FIELD 2 teams develop great working relationships with their Global Partner. But managing Global Partner expectations can be challenging. This note describes three scenarios with which FIELD teams struggled in the past and asks the reader to make decisions about... View Details
    Keywords: Fieldwork; Partnerships; Global; Collaboration; Global Business; Global Collaboration; Partners and Partnerships
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    • 11 Apr 2016
    • News

    Professor Raffaella Sadun on Improving Care in Hospitals

    • 11 Apr 2016
    • Video

    Professor Raffaella Sadun on Improving Care in Hospitals

      Lynn S. Paine

      Lynn Sharp Paine is a Baker Foundation Professor and John G. McLean Professor of Business Administration, Emerita, at Harvard Business School. A member and former chair of the General Management unit, she has served in numerous leadership positions including Senior... View Details

      • 04 Jun 2013
      • First Look

      First Look: June 4

      adopting expansive body postures increases psychological power, we hypothesized that working on larger devices, which forces people to physically expand, causes users to behave more assertively. Participants... View Details
      Keywords: Sean Silverthorne
      • 16 Apr 2019
      • Blog Post

      How Being an Introvert Influenced My Business School Experience

      career path.   Introversion and the case method   The case method forces you to think on your feet and puts you in the spotlight. This can be an uncomfortable experience for those who are naturally introverted – it certainly is for me.... View Details
      • 23 Oct 2000
      • Research & Ideas

      The Strategy-Focused Organization

      illustrate how major organizations have used the Scorecard to create an entirely new performance management framework that puts strategy at the center of a company's key management processes and systems.... View Details
      Keywords: by Robert S. Kaplan & David P. Norton