Performance Management - Publications - Faculty & Research

Article

Selling After the Crisis

Like perishable goods in grocery stores, sales models have a sell-by date. As product standards evolve and new entrants emerge, buyers have more choices and demand more in terms of quality and performance across vendors. Firms that fail to adjust to changing customer... View Details

Keywords: Sales Model; Sales; Management; Customer Relationship Management; Health Pandemics

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14 Oct 2014
First Look

First Look: October 14

Transparency Trap By: Bernstein, Ethan Abstract—To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But less transparent work environments can yield... View Details

Keywords: Sean Silverthorne

March 1999 (Revised February 2001)
Background Note

New Product Development Imperative, The

By: Steven C. Wheelwright and Edward T Smith

Introduces students to the best practices for managing new product development projects. Includes concepts and tools related to structuring teams consistent with the project objectives as well as concepts and processes for improving project execution. View Details

Keywords: Management Practices and Processes; Product Development; Performance Improvement; Problems and Challenges; Groups and Teams

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Mar 2012
Article

The Incentive Bubble

The past three decades have seen American capitalism quietly transformed by a single, powerful idea--that financial markets are a suitable tool for measuring performance and structuring compensation. Stock instruments for managers,... View Details

October 2023
Supplement

Making Progress at Progress Software (B)

By: Katherine Coffman, Hannah Riley Bowles and Alexis Lefort

In this case, the Human Capital team at Progress Software has identified that some employees have a hard time understanding how to advance within Progress. This realization leads the team to develop several major people-process innovations: the introduction of... View Details

Keywords: Leading Change; Negotiation; Organizational Culture; Performance Evaluation; Prejudice and Bias; Talent and Talent Management; Employees; Technology Industry; United States; Bulgaria

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09 Jun 2003
Research & Ideas

The Challenge of the Multi-site Nonprofit

management techniques developed for for-profit companies. "We say this is not a good approach," said Grossman. Instead, nonprofits need their own management practices that recognize the unique... View Details

Keywords: by Sean Silverthorne

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

replacing one toxic worker, which is almost double the figure a company gains from hiring a “superstar.” A superstar in the top 1 percent of performers adds $5,303 in increased performance to a company’s... View Details

Keywords: by Roberta Holland

10 Jan 2017
First Look

First Look at New Research: January 10, 2017

innovation has gained currency among managers even while core concepts remain misunderstood. Likewise, foundational research on disruption has produced extensive citations and provoked vibrant debates, but empirical research in View Details

Keywords: Sean Silverthorne

March 2005 (Revised July 2007)
Case

Capital Controls in Chile in the 1990s (A)

By: Laura Alfaro, Rafael M. Di Tella and Ingrid Vogel

In 1991, Chile adopted a framework of capital controls focused on reducing the massive flows of foreign investment coming into the country as international interest rates remained low. Capital inflows threatened the Central Bank's ability to manage the exchange rate... View Details

Keywords: Developing Countries and Economies; Economic Growth; Financial Crisis; Capital; Governance Controls; Business and Government Relations; Chile

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02 Sep 2015
What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

Comparison of Costco to Wal-Mart’s Sam’s Club,” Academy of Management Perspectives, August 2006. David Glass, in a comment confirmed by email on April 10, 2002. James L. Heskett, Earl W. Sasser, Jr., and Leonard A. Schlesinger, What... View Details

Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion

Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

represents either an acute or chronic disease process that may require management by multiple clinicians representing different specialties and types of providers and support personnel. Care for a medical condition involves View Details

01 Nov 2024
In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

time to maintain high standards and efficiency. Leaders of firms from start-ups to tech giants should give themselves the room they need to manage employee performance while shifting headcount to match... View Details

Keywords: by Rachel Layne; Technology; Information Technology

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Publications - Institute For Strategy And Competitiveness

events.... October 2021 Article Value Chain Management to Implement Post–COVID-19 Health Care Strategy: The COVID-19 Crisis has Created Areas of Innovation that Should be Embraced by Health Care Leaders Value Chain View Details

25 Nov 2014
First Look

First Look: November 25

http://ssrn.com/abstract=2523601 Cases & Course Materials Harvard Business School Case 815-047 Venture Capital at the Harvard Management Company in Historical Perspective The compromise between capital preservation and growth has... View Details

Keywords: Carmen Nobel

July 2013
Article

Ethnic Innovation and U.S. Multinational Firm Activity

By: C. Fritz Foley and William R. Kerr

This paper studies the impact that immigrant innovators have on the global activities of U.S. firms by analyzing detailed data on patent applications and on the operations of the foreign affiliates of U.S. multinational firms. The results indicate that increases in the... View Details

Keywords: Technology Transfer; Innovation; Ethnic Networks; Patents; Diasporas; Ethnicity; Multinational Firms and Management; Competitive Advantage; Research and Development; Foreign Direct Investment; Innovation and Invention; United States

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04 Mar 2002
Research & Ideas

Don’t Lose Money With Customers

one part of the big picture when it comes to monitoring customer health." Linking such feedback to relationship performance completes the customer management process loop. This requires tracking... View Details

Keywords: by Peter K. Jacobs

04 May 2015
Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

Structure and Performance in Information and Solution Spaces, with Jesse Shore, an assistant professor at Boston University's Questrom School of Business, and David Lazer, a political science professor at Northeastern University. The... View Details

Keywords: by Carmen Nobel; Video Game; Web Services

23 Nov 2009
Research & Ideas

Management’s Role in Reforming Health Care

workshop." Over the past 10 to 15 years the object of management attention has widened to include the care itself. With the development of generally accepted standard processes we have become able to design operating systems... View Details

Keywords: by Martha Lagace; Health

Web

Impact Investments

investing and green bonds. The UN launched its six Principles for Responsible Investment in 2006 in order to promote greater commitment to ESG issues amongst global investors, garnering 100 signatories. By the start of 2020, more than 3,000 organizations View Details

November 2015 (Revised February 2016)
Case

Allianz Turkey: Focus on the Customer (A)

By: W. Earl Sasser and Gamze Yucaoglu

At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details