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All HBS Web
(2,563)
- People (5)
- News (322)
- Research (1,911)
- Events (5)
- Multimedia (3)
- Faculty Publications (1,053)
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
and The Service Profit Chain and The Value Profit Chain (with Lenoard A. Schlesinger). Some of the ideas go back to Heskett's 1986 book, Managing in the Service Economy. A new book, The Ownership Quotient, is underway, written with Sasser and Wheeler. These works have...
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by Sean Silverthorne
- Web
Annual Report 2019 - Annual Report 2019
support podcasts, webinars, and a black box room for video recording. See press release 10th Anniversary The Global Financial Crisis Conference brought together 300 policy makers, investors, academics, and influencers to dissect the...
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- 26 Jun 2000
- Research & Ideas
Three Countries, Three Choices in Post-Soviet Eurasia
power in the region. An explanation, rather, lies in nationalism: in the degree to which these countries constructed and embraced their own concepts of national identity and allowed such concepts to influence economic policy. As Abdelal...
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by Martha Lagace
- Web
From the Dean - Annual Report 2014
faculty to connect to and influence practice, and as an important cornerstone of our economic model at the School. In HBX, our online learning platform, we welcomed the first cohort of participants in CORe and brought Clay Christensen’s...
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- 01 Sep 2013
- News
Three Decades of Change and Counting
Now in its 31st year, the Summer Venture in Management Program (SVMP) offers rising college seniors who are typically underrepresented in the business school classroom the opportunity to live the MBA experience for one week each summer—cold calls, late-night case...
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- 30 Oct 2007
- First Look
First Look: October 30, 2007
Quarterly 52, no. 3 (September 2007) Abstract Analyzing data on utility patents from 1975 to 2002 in the careers of 35,400 collaborative inventors, this study examines the influence of brokered versus cohesive collaborative View Details
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Sean Silverthorne
- 02 Jul 2001
- What Do You Think?
Built to Last or Bought to Sell?
destruction" research. As Devdip Ganguli put it: "The sphere of influence of companies goes beyond themselves and their investors: their decisions encompass social and environmental consequences...
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by James Heskett
- 18 Jun 2013
- First Look
First Look: June 18
Hall, Matthew, Anette Mikes, and Yuval Millo Abstract—This paper, based on a five-year longitudinal study at two UK-based banks, documents and analyzes the practices used by risk managers as they aim to gather and establish influence in...
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Anna Secino
- 18 Feb 2015
- First Look
First Look: February 18
effects of an imperfect legal system, and social norms of fairness. We illustrate our arguments with examples from practice. Publisher's link:...
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Sean Silverthorne
- 01 Oct 1997
- News
Short Takes
Green Stuff: Value, Risk, and Environmental Management Environmental issues increasingly influence companies in their approach to fundamental business concerns. How these matters play out in terms of corporate behavior is the subject of a...
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- 01 Jun 2012
- News
Pitfalls, Trade-Offs, Dreaming Big
should think seriously about avoiding VC funding and finding other ways to learn about the road ahead. Each type of founder has a different definition of success and varying degrees of outside influence they will and should tolerate. A...
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- 01 Mar 2012
- News
In Memoriam
Emeritus, passed away in October at the age of 78. His work focused on exploring the strategic uses of technology by corporations and the relationship between technological change and competitive strategy, as well as the social...
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- 25 Feb 2014
- First Look
First Look: February 25
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2378899 Monitoring the Monitors: How Social Factors Influence Supply Chain Auditors By: Short, Jodi L., Michael W. Toffel, and Andrea R. Hugill...
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Sean Silverthorne
- 02 Sep 2010
- What Do You Think?
How Transparent Should Boards Be?
it's clear to me that the notion of 'board transparency' is really quite a balancing act." What are the mitigating factors influencing a board's action? With what degree of transparency are the organization, its employees, and its...
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by Jim Heskett
- 24 Jun 2015
- HBS Case
Upgrading School with a Startup Mentality
looking for ways to reduce costs without sacrificing customer experience or results. If he is successful at employing these types of principles to education, he could potentially influence the direction of more traditional public schools...
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- 21 Apr 2009
- First Look
First Look: April 21, 2009
Working PapersHow Firms Respond to Being Rated (revised) Authors:Aaron K. Chatterji and Michael W. Toffel Abstract While many rating systems seek to help buyers overcome information asymmetries when making purchasing decisions, we investigate how these ratings also...
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Martha Lagace
- 01 Oct 1999
- News
Eight Among Many: Charles W. ("Bill") Cassell
projects-in-process, addressing topics in history, social studies, and science, line the walls. Standing in the midst of this cheery clutter is corporate executive turned newly certified grade-school teacher, Bill Cassell. "Like most...
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Eileen McCluskey
- 18 Jul 2017
- First Look
First Look at New Research and Ideas, July 18, 2017
corporate leaders speaking out on social and environmental policy issues not directly related to their core business. In the first study of this phenomenon, we investigate how CEO activism can influence...
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Sean Silverthorne
- 24 Jun 2008
- First Look
First Look: June 24, 2008
University Press, forthcoming Abstract This chapter assesses contemporary qualitative research on Southeast Asia and its contribution to the field of political economy. It focuses especially on the political origins of economic institutions and their View Details
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Martha Lagace
- Web
Preface - Coin and Conscience – Baker Library | Bloomberg Center, Historical Collections
changes in the economic and social structure of the Netherlands, evidenced by an emerging middle class whose money and influence was considerable. Standing in direct conflict with these developments however,...
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