Publications

2002
Tool

Budgeting

By: V.G. Narayanan

Keywords: Budgets and Budgeting

2002
Book

Reading Financial Reports

By: William J. Bruns, Paul M. Healy, J. H. Hertenstein, Robert S. Kaplan and Sharon M. McKinnon

Keywords: Finance; Reports

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2002
Working Paper

Globalization and Corporate Governance Convergence? A Cross-Country Analysis

By: Tarun Khanna, Joe Kogan and Krishna G. Palepu

2002
Working Paper

Product and Labor Market Globalization & Convergence of Corporate Governance: The Case of Infosys and The Indian Software Industry

By: Tarun Khanna and Krishna G. Palepu

December 2001 (Revised April 2003)
Case

Delays at Logan Airport

By: V.G. Narayanan and George Batta

Logan Airport is facing mounting delays for flights landings and takeoffs, especially in inclement weather. An additional runway and peak-period pricing are two alternatives being considered. View Details

Keywords: Price; Problems and Challenges; Decision Making; Mathematical Methods; Air Transportation Industry; Service Industry; Boston

December 2001 (Revised May 2003)
Exercise

Delays at Logan Airport: Problem Set

By: V.G. Narayanan and George Batta

Supplements the case. View Details

Keywords: Problems and Challenges; Air Transportation Industry; Boston

December 2001 (Revised May 2003)
Background Note

Queueing Theory

By: V.G. Narayanan and George Batta

Explains the assumptions behind and the insights from a simple queueing model. View Details

Keywords: Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery

December 2001 (Revised February 2008)
Case

Borealis

By: Robert S. Kaplan and Bjorn N. Jorgensen

When Borealis, a European producer of plastics, used a traditional, time-consuming budgeting process, the budget was quickly out of date in a competitive environment characterized by continually changing input and output prices and dynamic market conditions. This case... View Details

Keywords: Activity Based Costing and Management; Budgets and Budgeting; Forecasting and Prediction; Investment; Governance Controls; Balanced Scorecard; Management Systems; Manufacturing Industry; Europe

December 2001
Article

Analyst Specialization and Conglomerate Stock Breakups

By: Stuart C. Gilson, Paul M. Healy, Christopher F. Noe and Krishna G. Palepu

Keywords: Stocks

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November 2001 (Revised October 2017)
Supplement

Store24 (B): Service Quality and Employee Skills

Supplements the (A) case. View Details

Keywords: Customer Satisfaction; Employees; Service Delivery; Retail Industry

November 2001 (Revised October 2017)
Case

GuestFirst Hotel (A): Customer Loyalty

Provides a hotel context in which to explore the link between customer loyalty and financial performance, using four years of hotel data. Challenges students to find the extent of the relationship between loyalty and performance. View Details

Keywords: Motivation and Incentives; Mathematical Methods; Finance; Performance; Relationships; Customer Focus and Relationships; Data and Data Sets; Accommodations Industry

November 2001 (Revised October 2017)
Supplement

GuestFirst Hotel (B): Taking Advantage of Panel Data

Supplements the (A) case. View Details

Keywords: Accommodations Industry

November 2001 (Revised August 2005)
Case

BigEast Bank (A): Credit Card Approval

BigEast is considering adopting a relationship-centric view in its credit card approval process. This would shift the bank's current practice of analyzing applications based on the merits of a single product to one where the customer's existing relationship is... View Details

Keywords: Customers; Forecasting and Prediction; Banks and Banking; Analytics and Data Science; Managerial Roles; Relationships; Adoption; Banking Industry

October 2001 (Revised October 2017)
Case

Store24 (A): Managing Employee Retention

Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data. View Details

Keywords: Retention; Management Analysis, Tools, and Techniques; Analytics and Data Science; Strategy; Mathematical Methods; Retail Industry

October 2001 (Revised October 2017)
Case

Pilgrim Bank (A): Customer Profitability

Provides a context in which students can explore managerial decision making that is critically informed by data analysis. The setting is a retail bank and the decision making relates to the bank's policy toward online banking. The management team is evaluating whether... View Details

Keywords: Banks and Banking; Customers; Profit; Banking Industry

October 2001 (Revised October 2017)
Supplement

Pilgrim Bank (C): Electronic Billpay

Supplements the (A) case. View Details

Keywords: Information Technology; Product; Banking Industry

October 2001 (Revised October 2017)
Supplement

Pilgrim Bank (B): Customer Retention

Supplements the (A) case. View Details

Keywords: Customer Relationship Management; Banking Industry

October 2001 (Revised March 2008)
Case

Anagene, Inc.

By: Robert S. Kaplan and Christina L. Darwall

An entrepreneurial, publicly traded biotech company has begun production and sales of its core product--cartridges that permit DNA samples to be analyzed on a microchip. In the early quarters, sales are difficult to forecast and the company has experienced fluctuating... View Details

Keywords: Cost Accounting; Financial Reporting; Production; Performance Capacity; Risk and Uncertainty; Genetics; Governing and Advisory Boards; Biotechnology Industry; California

October 2001
Exercise

Liability Problems

By: Robert S. Kaplan

This case provides three examples of the recognition and measurement of liabilities. The first focuses on recognizing when employees have rendered services for which future period benefits have been earned, that is, whether unused vacation, sick, and personal days at... View Details

Keywords: Cash; Annuities; Interest Rates; Compensation and Benefits; Employees; Wages; Problems and Challenges; Value