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  • 13 Jun 2017
  • First Look

First Look at New Research and Ideas, June 13

Business School Case 817-088 Hygeia Group: Delivering Quality Care in Nigeria Fola Laoye is the Group Managing Director of Hygeia Group, a Nigerian healthcare insurer and provider, and she is deciding on the optimal strategy to grow the... View Details
Keywords: Sean Silverthorne
  • 08 Nov 2011
  • First Look

First Look: Nov. 8

  PublicationsHow Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods Authors:Gad Allon, Awi Federgruen, and Margaret P. Pierson Publication:Manufacturing and Service... View Details
Keywords: Sean Silverthorne
  • 18 Dec 2012
  • First Look

First Look: December 18

CEO, rising leader of a firm in transition, and manager of massive complexity-thanks to our incredibly networked and increasingly unpredictable world of business. What if you were in his shoes? If you're a top executive today, you... View Details
Keywords: Carmen Nobel
  • 08 Sep 2008
  • HBS Case

The Value of Environmental Activists

There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • 01 Aug 2017
  • First Look

First Look at New Research and Ideas, August 1

provided more opportunities for catch-up from the Rest. Firms from emerging markets had the opportunity to access the global networks that replaced large integrated firms. There were also new ways to access knowledge and capital, including through View Details
Keywords: Sean Silverthorne
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

Abstract We study the effect of small windfalls on consumer-spending decisions by examining the purchasing behavior of a sample of online grocery shoppers over the course of a year. We compare the purchases customers make when redeeming a... View Details
Keywords: Martha Lagace
  • 28 Jun 2004
  • Research & Ideas

How to Avoid a Price Increase

types of products for which customers are more quantity-conscious than others? What products won't this work for? A: There are certainly categories where a change in package size is more noticeable. These would include any category where... View Details
Keywords: by Manda Salls
  • 26 Jul 2016
  • First Look

July 26, 2016

Moody’s downgrading the bank’s debt due to rising nonperforming assets. She embarks on a mission to improve the bank’s risk taking and management abilities, ensure uniform customer experience, and encourage... View Details
Keywords: Sean Silverthorne
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

NPLs—including mortgages, credit cards, and car loans on which customers had defaulted. “At a certain point, it becomes clear to banks that they can’t collect without a lot of effort, so their choice is to write the loan off completely,... View Details
Keywords: by Michael Blanding; Financial Services
  • 02 Dec 2010
  • What Do You Think?

Making Right Choices: Art or Science?

difficult when it is between two roughly equally good or bad alternatives, which is often the case that managers confront. The rapidly growing number of alternatives in our lives is a particular challenge for those wishing to make good... View Details
Keywords: by Jim Heskett
  • 19 Jun 2012
  • First Look

First Look: June 19

Hongyi Li Publication:European Business Review (May-June 2012) Abstract An abstract is unavailable at this time. Read the article: http://www.europeanbusinessreview.com/?p=6417 The Flattening Firm—Not As Advertised Author:Julie Wulf Publication:California View Details
Keywords: Sean Silverthorne
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

not increase the quality of employee-company matches but is associated with relatively higher employee departure rates in stores where the manager is likely to be more informed than headquarters (stores that serve repeat customers, stores... View Details
Keywords: Dina Gerdeman
  • 13 Apr 2010
  • First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between... View Details
Keywords: Martha Lagace
  • 10 Nov 2003
  • Research & Ideas

Globalization: The Strategy of Differences

operations—and, ultimately, other activities—wherever in the world they could be carried out most cost effectively. By 2001, GEMS obtained 15 percent of its direct material purchases from, and had located 40 percent of its own manufacturing activities in, low-cost... View Details
Keywords: by Pankaj Ghemawat
  • 2007
  • Article

Pharmacovigilance and the Missing Denominator: The Changing Context of Pharmaceutical Risk Mitigation

By: Arthur A. Daemmrich
In the wake of Vioxx, Avandia, and other recent prominent cases of drugs found to cause side effects after marketing, the safety of pharmaceuticals has come to the forefront of American public policy. Press attention, congressional investigations, and legislative... View Details
Keywords: Brands and Branding; Policy; Risk Management; Government Legislation; Risk and Uncertainty; Goals and Objectives; Customers; Pharmaceutical Industry; Health Industry; United States
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  • 01 Jul 2008
  • First Look

First Look: July 1, 2008

the customer knowledge gained from conducting market research at the front end of NPD affects which of these opportunities the firm should pursue. Pitfalls in analyzing the customer data are described, along... View Details
Keywords: Martha Lagace
  • 05 Sep 2019
  • Sharpening Your Skills

Making the Right Technical Hire

discovery—talking with customers and understanding what you need to get to product market fit or grow adoption—then these priorities set the hiring agenda. For example, if you’re realizing that your onboarding process is too complicated,... View Details
Keywords: by Julia Austin; Technology
  • 16 Jun 2009
  • First Look

First Look: June 16

case studies and examples with key concepts from economics, sociology, computer science, consumer psychology, and management studies and presents them all in a clear, accessible, and entertaining style. Enterprise 2.0 is a must-have... View Details
Keywords: Martha Lagace
  • 06 Feb 2013
  • What Do You Think?

Is ‘Conscious Capitalism’ an Antidote to Income Inequality?

customer satisfaction and product excellence at least as important as profitability), a collaborative spirit between employers and employees , a long-term view , and a close relationship with suppliers." Several respondents voiced serious... View Details
Keywords: by James Heskett
  • 13 Mar 2007
  • First Look

First Look: March 13, 2007

projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details
Keywords: Martha Lagace

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