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- All HBS Web
(2,308)
- People (1)
- News (561)
- Research (1,482)
- Events (11)
- Multimedia (15)
- Faculty Publications (654)
- 01 Mar 2005
- News
Answering the Call
case sets forth various proposals for increasing its capacity. In considering change, the importance of the organization’s close-knit culture — built around quality service, attention to patients, and an attractive work environment for... View Details
- 25 Sep 2017
- Research & Ideas
Why Politics is Failing America, and What Business Can Do To Help
rule-making done behind the scenes, Gehl and Porter assert. The parties have enacted rules that protect their dominance by controlling the primary process, access to voter data, fundraising limits, how Congress is governed, and what issues are debated. The system even... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
service sector? What role does it play in the US economy? Heskett: Leadership practices in the service sector deserve attention because this sector represents nearly 90 percent of employment and nearly 80 percent of gross domestic product... View Details
- 21 Nov 2005
- Research & Ideas
The Geography of Corporate Giving
describe how Thomas worked to influence other large corporations to support his causes—which centered on children's issues such as adoption. Other Columbus-headquartered companies as diverse as The Limited, Bob Evans, and Cardinal Healthcare evidence similar View Details
Keywords: by Sean Silverthorne
- Web
Impact & Testimonials | Information Technology
I’ve experienced in other remote settings. And the attention to detail the HBS Live Online Classrooms team brings to each session elevates the experience even further. It’s been a game-changer for us. Youngme Moon , Donald K. David... View Details
- 16 Nov 2020
- Research & Ideas
Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.
urging corporate and political leaders to pay more attention to feelings and culture, I think those will now be very much on the radar screen. It’s not “touchy-feely” (a long-standing put-down) for a leader to show empathy at an... View Details
Keywords: by Sean Silverthorne
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
https://www.hbs.edu/faculty/Pages/item.aspx?num=52652 In Pursuit of Everyday Creativity By: Amabile, Teresa M. Abstract—Creativity researchers have long paid careful attention to individual creativity, beginning with studies of well-known... View Details
Keywords: Sean Silverthorne
- 20 Mar 2012
- First Look
First Look: March 20
call center operations are described in detail, as are its decision-making and business processes. At the end of the case, executives are considering whether Ctrip should actively pursue either the budget or luxury travel segments, which would mean shifting View Details
Keywords: Sean Silverthorne
- 23 Sep 2008
- First Look
First Look: September 23, 2008
has arrived. Thanks to 50 years of research by judgment and decision-making scholars, psychologists have developed a detailed picture of the ways in which human judgment is bounded. This paper argues that the time has come to focus View Details
Keywords: Martha Lagace
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
student life. "Think about our mission," Clark invited the attentive audience, "and think about this world. Our mission is to educate leaders for that world." To accomplish this, Clark explained, the School is pursuing three important... View Details
Keywords: Alejandro Reyes
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
Depot has studied deeply how to best deploy their assets in order to satisfy the customer in a way that allows for an excellent return on invested capital. They have also paid very close attention to what is likely their most profitable... View Details
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
devote more attention to its executive-development program? When the company went public in 1958, it put six outside directors on its board. One of these was Donald K. David, dean emeritus of the Harvard Business School. Surely he could... View Details
- 15 Apr 2008
- First Look
First Look: April 15, 2008
managers observed frontline staff work with particular attention to patient safety issues and facilitated open discussion meetings with employees about their safety-related concerns. Data Collection: Hospitals submitted data on the... View Details
Keywords: Martha Lagace
- 01 Sep 2011
- News
The Spangler Effect
operational fund.) Not someone who seeks public attention for his family’s philanthropic generosity, Spangler remembers his surprise at learning that the building would bear his name. “I didn’t quite know what to say,” he recounts. “I... View Details
- 01 Dec 2020
- News
In Review
made us recognize that perhaps we hadn’t thought enough about the American hinterland and similarly neglected regions in many other countries in our push to cover the globe. We have begun to pay more attention to these areas, even as we... View Details
- 04 May 2018
- News
How to Win the Kentucky Derby
impact and the number of people. I'll give you an example. In New York state, the horse racing business, they employ over 40,000 people. And the economic impact is above $5 billion every year. So it's an engine that really, I think, oftentimes is not brought to the... View Details
Keywords: horse racing
- 08 Dec 2003
- Research & Ideas
Is That Really Your Best Offer?
attention and interest, while in some parts of Africa, Japan, and Korea, avoiding eye contact shows respect. It's a mistake, then, to seize on one look or expression and conclude that a person is or is not being truthful. Each cue and... View Details
Keywords: by Michael Wheeler
- 20 Aug 2001
- Research & Ideas
Making an Ally of Uncle Sam
influence them. More specifically, this approach steers attention away from the political processes whereby administrative policies are formed and implemented . . . . These difficulties are compounded by the typical simplifying device of... View Details
- 01 Dec 2010
- News
Innovation Takes Center Stage
(video) When Dean Nitin Nohria stepped onto the Burden Auditorium stage on the morning of October 1 to welcome a standing-room-only reunion crowd back to Harvard Business School, his audience was as attentive as any he had experienced in... View Details
Keywords: Roger Thompson
- 01 Dec 2016
- News
Cast of Characters
Illustration by Brian Stauffer THE PROFESSOR: Asaf Ali Khan For his first book, James Glenn (MBA 1965) was going to write about his own experiences in India during the Green Revolution of the 1970s. Worried it might not be exciting enough, he turned his View Details
Keywords: April White