Filter Results
:
(2,445)
Show Results For
-
All HBS Web
(4,383)
- People (13)
- News (878)
- Research (2,445)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
Show Results For
-
All HBS Web
(4,383)
- People (13)
- News (878)
- Research (2,445)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
Sort by
- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
unease, and high turnover rates. Now, many health care organizations are turning to artificial intelligence (AI) as a potential solution to physician overwork and burnout. After all, AI offers long-sought-after benefits for clinicians, such as reduced clinical...
View Details
- November 2004 (Revised September 2007)
- Case
The Mitchell Family and Mitchells/Richards
By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term...
View Details
Keywords:
Family Business;
Customer Relationship Management;
Knowledge Management;
Service Delivery;
Organizational Culture;
Expansion;
Information Technology;
Retail Industry
Edmondson, Amy C., John A. Davis, Corey B. Hajim, and Kelly Mulderry. "The Mitchell Family and Mitchells/Richards." Harvard Business School Case 605-047, November 2004. (Revised September 2007.)
- 04 Sep 2001
- Lessons from the Classroom
Getting Back on Course
families. As Professor of Management Practice and co-head of the HBS Entrepreneurial and Service Management unit, Myra Hart has been particularly interested in women in business. Since joining the faculty in...
View Details
Keywords:
by Martha Lagace
- 16 Dec 2014
- First Look
First Look: December 16
must figure out how best to support the senior research analysts in leveraging their franchises. And with a recent wave of attrition among Bernstein's research associate ranks in Hong Kong, de Charentenay and the management team must also...
View Details
Keywords:
Sean Silverthorne
- 06 Sep 2016
- First Look
September 6, 2016
September 2016 Harvard Business Review How to Tackle Your Toughest Decisions By: Badaracco, Joseph L. Abstract—The toughest calls managers have to make come in situations when they have worked hard to gather the facts and have done the...
View Details
Keywords:
Carmen Nobel
- 24 Mar 2014
- Research & Ideas
The Surprising Link Between Language and Corporate Responsibility
approaching things," speculates Marquis. "Our assumption is that this will then have an influence on the local company. Having all of those influences somehow breaks down the effect." As companies put more of a focus on CSR, understanding...
View Details
Keywords:
by Michael Blanding
- 08 May 2007
- First Look
First Look: May 8, 2007
be useful for managing change after the Kyoto period is a challenge both for Kyoto ratifiers and for countries like the United States that have not ratified the agreement. Summarizes the science and economics of climate change, and...
View Details
Keywords:
Martha Lagace
- 18 Feb 2002
- Research & Ideas
Wrap-up: Software, Telecom, and Recovery
panel agreed. Ullas Naik, managing director of JAFCO Ventures, noticed a trend toward more open operating systems. "People aren't buying dedicated servers," he said. "They're buying blades." The new thinking is to...
View Details
- 26 Mar 2008
- Sharpening Your Skills
Sharpening Your Skills: Disaster!
hardships? Professor Nancy F. Koehn discusses lessons for leaders. Key concepts include: As the ship froze into place, Shackleton quickly overcame his own ego to reset the enterprise to focus on survival. Shackleton played to his strong...
View Details
- April 2018
- Teaching Note
InsideSales.com (A) and (B)
By: Frank Cespedes
Teaching Note for HBS Nos. 817-018 and 817-042. InsideSales.com (ISC) has been successful selling its software to small- and medium-sized businesses (SMB). But for various reasons, the founders see “the next stage of growth” as building a scalable sales and service...
View Details
- October 2003 (Revised January 2005)
- Case
Microsoft: Launching the Smart Watch
By: John T. Gourville and Christina L. Darwall
Microsoft is on the verge of launching its Smart Watch technology, which will allow specially designed watches to receive up-to-date information on sports, business, traffic, news, etc. After several years of effort and millions of dollars spent, the questions now...
View Details
Keywords:
Customer Focus and Relationships;
Information Management;
Marketing Strategy;
Product Launch;
Product Positioning;
Product Design;
Product Development;
Performance Effectiveness;
Partners and Partnerships;
Information Technology Industry
Gourville, John T., and Christina L. Darwall. "Microsoft: Launching the Smart Watch." Harvard Business School Case 504-004, October 2003. (Revised January 2005.)
- July 2000 (Revised September 2005)
- Case
BMG Entertainment
By: Jan W. Rivkin and Gerrit Meier
As dramatic changes in technology and customer tastes roil the music industry, the top executives of BMG Entertainment, one of the world's largest record companies, must decide how to organize for digital distribution of music. This case includes a brief history of the...
View Details
Keywords:
Risk and Uncertainty;
Competitive Strategy;
Distribution Channels;
Organizational Structure;
Technological Innovation;
Industry Structures;
Customer Focus and Relationships;
Growth and Development Strategy;
Information Technology;
Music Industry;
Entertainment and Recreation Industry
Rivkin, Jan W., and Gerrit Meier. "BMG Entertainment." Harvard Business School Case 701-003, July 2000. (Revised September 2005.)
- 08 Oct 2013
- First Look
First Look: October 8
utility had made a public announcement it was accepting bids to implement a smart water network monitoring system, and Peleg wanted to discuss if and how aggressively TaKaDu should bid on the contract with his management team. TaKaDu...
View Details
Keywords:
Sean Silverthorne
- September 2006 (Revised January 2008)
- Case
Providian Financial Corporation
By: John R. Wells
On October 3, 2005, Washington Mutual acquired Providian Financial Corporation, the ninth-largest credit card issuer in the U.S., for $6.5 billion. At the time, Providian had approximately 10 million customer relationships and a balance of $18.6 billion. For some...
View Details
Keywords:
Mergers and Acquisitions;
Restructuring;
Customer Relationship Management;
Insolvency and Bankruptcy;
Credit Cards;
Organizational Change and Adaptation;
Financial Services Industry;
United States
Wells, John R. "Providian Financial Corporation." Harvard Business School Case 707-446, September 2006. (Revised January 2008.)
- November 2019 (Revised January 2020)
- Supplement
Taiwan Semiconductor Manufacturing Company Limited: A Global Company's China Strategy (B)
By: William C. Kirby, Billy Chan and Dawn H. Lau
After the legendary founder of Taiwan Semiconductor Manufacturing Company (TSMC) retired, the new chairman had to grapple with fresh challenges related to its China market: a recently opened factory in China had to find ways to reverse its financial loss and meet its...
View Details
Keywords:
Cross-cultural;
Foreign Investment;
Government;
Business and Government Relations;
Globalization;
Change Management;
Customer Relationship Management;
Innovation Strategy;
Global Strategy;
Leadership;
Semiconductor Industry;
Taiwan;
China
Kirby, William C., Billy Chan, and Dawn H. Lau. "Taiwan Semiconductor Manufacturing Company Limited: A Global Company's China Strategy (B)." Harvard Business School Supplement 320-045, November 2019. (Revised January 2020.)
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
Fredberg, and Flemming Norrgren. "The world of business has been governed by an implicit leadership model," Beer explains. "With the exception of a minority of CEOs, however—those we interviewed and others like them—the purpose of the firm is defined by a single-minded...
View Details
Keywords:
by Martha Lagace
- 19 Oct 2012
- Research & Ideas
Digital Technology’s Profound Game Change for Marketers
field his generation should focus on, the field that would shape the future. Today's advice for aspiring graduates is also a single word: "software." In a sweeping Wall Street Journal article last summer, Netscape founder Marc...
View Details
- 19 Jul 2011
- First Look
First Look: July 19
claims about the benefits of broader operational scope. The performance benefits of focus are typically attributed to reduced complexity, lower uncertainty, and the development of specialized expertise, while the benefits of greater...
View Details
Keywords:
Sean Silverthorne
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
negotiation requires adapting your communication acts to the most advantageous pattern. Learning The Notes Imagine you're a sales rep negotiating with the procurement manager of a professional services firm. Your company is the only...
View Details
Keywords:
by Kathleen L. McGinn
- August 2013 (Revised August 2014)
- Case
Catalina In the Digital Age
By: Robert J. Dolan and Uma R. Karmarkar
Catalina in the Digital Age considers how a company with a dominant market position should evolve its established product lines given the rise of novel digital technologies. Since its founding in 1983, Catalina had enjoyed a distinct position in the world of consumer...
View Details
Keywords:
Big Data;
Digital Technologies;
Marketing;
Customer Relationship Management;
Consumer Behavior;
Analytics and Data Science
Dolan, Robert J., and Uma R. Karmarkar. "Catalina In the Digital Age." Harvard Business School Case 514-021, August 2013. (Revised August 2014.)