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All HBS Web
(4,258)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
- 11 Apr 2007
- Research & Ideas
Adding Time to Activity-Based Costing
generate increased profits. They provide the link between customer satisfaction and improved financial performance. Scorecard measures of the incidence of unprofitable customers and the magnitude of losses from unprofitable relationships View Details
Keywords:
by Sarah Jane Gilbert
- June 2008 (Revised October 2008)
- Case
AREVA T&D
By: Ananth Raman, Vincent Marie Dessain, Ane Damgaard Jensen and Gudrun Urfalino Kristinsdottir
The case explores the rapid and highly effective turnaround at AREVA's transmission and distribution (T and D) business by focusing on the division's operations. The division was struggling in 2004 when newly-appointed CEO Philippe Guillemot and his team improved...
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Keywords:
Business Divisions;
Customer Focus and Relationships;
Product Development;
Organizational Change and Adaptation;
Performance Improvement;
Environmental Sustainability
Raman, Ananth, Vincent Marie Dessain, Ane Damgaard Jensen, and Gudrun Urfalino Kristinsdottir. "AREVA T&D." Harvard Business School Case 608-174, June 2008. (Revised October 2008.)
- 01 Dec 2022
- News
Future Vision
Illustration by PJ Loughron Illustration by PJ Loughron How has your experience as Dean of the School differed from your experience as a member of the faculty? Being on campus and engaging with faculty, staff, and students is something I have done for many years, and...
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- August 2000 (Revised November 2000)
- Case
Building Brand Community on the Harley-Davidson Posse Ride
The second Harley-Davidson Posse Ride, a grueling 2,300 mile, 10-day trek from South Padre Island, Tex., to the Canadian Border is billed "for serious riders only." Harley Owner's Group (H.O.G.) Director Mike Keefe must decide whether this rolling rally deserves a...
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Keywords:
Relationships;
Customer Focus and Relationships;
Brands and Branding;
Motorcycle Industry;
United States
Fournier, Susan M., James McAlexander, John Schouten, and Sylvia Sensiper. "Building Brand Community on the Harley-Davidson Posse Ride." Harvard Business School Case 501-015, August 2000. (Revised November 2000.)
- Research Summary
Overview
By: Anywhere Sikochi
Having grown up in a developing country, Professor Sikochi’s research focus is driven by a desire to understand how capital flows to firms and entrepreneurs with the ultimate goal to help build capital markets in the developing economies. To this end, he conducts... View Details
- Web
Balancing Work & Life - Alumni
a lot of stress by preplanning who does what during the week to come, making it easier for both of you to manage shared responsibilities with less conflict. Past Program Resources How to be Happy at Work Are you truly happy at work? Or,...
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- 25 Aug 2008
- Research & Ideas
HBS Cases: Walking Away from a $3 Billion Deal
becomes clear you can raise $4 billion for your next fund instead of the planned $1 billion. Professor of Management Practice Nabil N. El-Hage coauthored the case with HBS professor and Finance unit head Richard Ruback. "Very few...
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- 19 May 2021
- Op-Ed
Why America Needs a Better Bridge Between School and Career
future of work, and especially good-paying jobs, will require a combination of foundational, transferable soft skills and job-specific technical skills. However, we found that only 9 percent of organizations in the dataset prioritize both types of skills. A View Details
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by Joseph B. Fuller and Rachel Lipson
- 03 Apr 2007
- First Look
First Look: April 3, 2007
"decouple" payments to European farmers. Explores the logic behind agricultural supports, with a focus on the economic, political, and cultural context of French farming. Discusses efforts to reform the CAP in the context of the...
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Martha Lagace
- 04 Sep 2019
- Blog Post
A Guided Experience into the World of Entrepreneurship
This blog is a repost from the HBS Recruiting blog. An engineer by training, Stan Chang, MS/MBA 2020 candidate in the SEAS/HBS joint degree program, came to Harvard to “balance a business curriculum with an advanced engineering education. When I saw the curriculum here...
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- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
Chances are you've got a story like Andrea Zintz's. Now president of Andrea Zintz & Associates, a consulting firm in Pennington, N.J., she was working for a health-care concern in 1997 when the firm's executive committee decided to launch an innovation initiative...
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by Nick Morgan
- Web
Industry Information - Alumni
provides research and insights from McKinsey with ideas and contributions from leading experts and practitioners on all aspects of management thought. + – Education EdSurge Provides the latest news and trends in the edtech industry to...
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- 04 Aug 2008
- Research & Ideas
How Female Stars Succeed in New Jobs
and a vulnerable position in the labor market. External focus makes them more "portable" in terms of making a positive move, but can cause problems if they want to progress within their own organization, because you need a solid...
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- September 2001 (Revised August 2004)
- Case
Rapid Rewards at Southwest Airlines
By: Frances X. Frei and Corey B. Hajim
Southwest Airlines is well known as the low-fare airline that has achieved ongoing financial success in one of the most financially troubled industries in the United States. Told from the perspectives of two Southwest customers--a frequent flier and a more typical...
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Keywords:
Customer Relationship Management;
Air Transportation;
Service Operations;
Service Delivery;
Air Transportation Industry
Frei, Frances X., and Corey B. Hajim. "Rapid Rewards at Southwest Airlines." Harvard Business School Case 602-065, September 2001. (Revised August 2004.)
- November 2000
- Case
Building Brand Community on the Harley-Davidson Posse Ride (Multimedia Case)
Concerns the second Harley-Davidson Posse Ride, a grueling 2,300 mile, 10-day trek from South Padre Island, TX to the Canadian border that is billed "for serious riders only." Harley Owner's Group (H.O.G.) Director Mike Keefe must decide whether this rolling rally...
View Details
Fournier, Susan M., James McAlexander, John Schouten, and Sylvia Sensiper. "Building Brand Community on the Harley-Davidson Posse Ride (Multimedia Case)." Harvard Business School Multimedia/Video Case 501-009, November 2000.
- Web
Partners & Fellows | Social Enterprise | Harvard Business School
Not-for-Profit Management Amy Shan, Harlem Children's Zone, Horace W. Goldsmith Foundation/Richard L. Menschel Endowment; Margaret T. Morris Foundation Endowment Jenny Yeung, Merit America, John C. Whitehead Fund for Not-for-Profit...
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- Web
Research - Health Care
Robert S. Kaplan Accounting and Management Tarun Khanna Strategy Karim R. Lakhani Technology and Operations Management Gary P. Pisano Technology and Operations Management...
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- February 2021
- Background Note
Jobs to Be Done: A Toolbox
By: Derek C. M. van Bever, Bob Moesta, Iuliana Mogosanu, Shaye Roseman and Katie Zandbergen
The Jobs to Be Done methodology is both a theory and a practical approach for understanding customer behavior and why people make the choices they make. Many practitioners, whether they work for startups or incumbent businesses, find Jobs to Be Done useful because it...
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Keywords:
Customer Value and Value Chain;
Decision Choices and Conditions;
Knowledge Acquisition;
Attitudes;
Perception;
Theory;
Behavior;
Customer Relationship Management
van Bever, Derek C. M., Bob Moesta, Iuliana Mogosanu, Shaye Roseman, and Katie Zandbergen. "Jobs to Be Done: A Toolbox." Harvard Business School Background Note 321-095, February 2021.
- 08 Mar 2004
- Research & Ideas
Creating Value in Your Business Ecosystem
focus primarily on their internal capabilities—have realized this and pursued strategies that not only aggressively further their own interests but also promote their ecosystems' overall health. . . . The Keystone Advantage Keystone...
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by Marco Iansiti & Roy Levien
- 25 Oct 2016
- First Look
October 25, 2016
2016 University of Chicago Press Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services By: Ofek, Elie, Eitan Muller, and Barak Libai Abstract—This book bridges the gap between what academics know, and...
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Keywords:
Sean Silverthorne