Filter Results
:
(2,671)
Show Results For
-
All HBS Web
(2,671)
- People (1)
- News (524)
- Research (1,764)
- Events (1)
- Multimedia (5)
- Faculty Publications (737)
Show Results For
-
All HBS Web
(2,671)
- People (1)
- News (524)
- Research (1,764)
- Events (1)
- Multimedia (5)
- Faculty Publications (737)
- 05 May 2022
- Blog Post
Celebrating Asian American & Pacific Islander Heritage Month at HBS
to embrace tolerance rather than intolerance, and I will be the change I wish to see in the world. Ryan Yu (MBA 2022) I came to HBS yearning to give my California self an East Coast edge. I’d lean into whiteness, walk a traditionalist path, and fulfill the dreams of my...
View Details
- 28 Mar 2017
- First Look
First Look at New Research, March 28
BATNAs in Negotiation: Common Errors and Three Kinds of 'No' By: Sebenius, James K. Abstract—The best alternative to a negotiated agreement (“BATNA”) concept in negotiation has proven to be immensely useful. In tandem with its value in...
View Details
Keywords:
Sean Silverthorne
- 01 Sep 2012
- News
An Intellectual Capital: Some Influential HBS Ideas, at a Glance
In “Marketing Myopia” in HBR, Ted Levitt (below) famously asks “What business are you in?” and insists that customer focus be paramount. 1977 Abraham Zaleznik raises a provocative, game-changing question in “Managers and Leaders: Are They...
View Details
Keywords:
Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton;
Colleges, Universities, and Professional Schools;
Educational Services
- 24 Feb 2023
- News
Dean Datar Meets with Alumni in Palm Beach
Starting this past fall and continuing through the coming year, Dean Srikant Datar is traveling to meet with alumni around the world. On Thursday, February 23, more than 60 alumni and guests gathered in Florida to celebrate and connect with each other at "HBS in Palm...
View Details
- November 1995 (Revised March 2004)
- Case
Massachusetts General Hospital: CABG Surgery (A)
By: Steven C. Wheelwright and James Weber
A cross-functional team at Massachusetts General Hospital tries to reengineer the service delivery process (the "care path") for heart bypass surgery (CABG) in order to shorten hospital stays (and lower costs) while maintaining/enhancing the quality of care provided.
View Details
Keywords:
Health Care and Treatment;
Medical Specialties;
Business Processes;
Mission and Purpose;
Product Positioning;
Product Marketing;
Management Practices and Processes;
Customer Satisfaction;
Service Delivery;
Service Operations;
Fair Value Accounting;
Ethics;
Pharmaceutical Industry;
Health Industry;
Massachusetts
Wheelwright, Steven C., and James Weber. "Massachusetts General Hospital: CABG Surgery (A)." Harvard Business School Case 696-015, November 1995. (Revised March 2004.)
- Web
The Power of DEI: Harnessing Talent and Opportunity for Enduring Success - Course Catalog
that are more window-dressing than substance? Finally, what impact does real, practicable adherence to the values of DEI have on effective teamwork, individual satisfaction, and organizational performance? These are the questions we will...
View Details
- 01 Sep 2010
- News
Reinventing the Annual Report
and customer satisfaction, factors that contribute to revenue growth. So how can shareholders and other stakeholders know if a company’s commitment to a sustainable society is contributing to a sustainable strategy that will create View Details
Keywords:
Robert G. Eccles
- Student-Profile
Anil Doshi
change decision-making given the propagation of customer and market data? How do individuals value their personal information and their privacy? What business models are best for the provision of information...
View Details
- 22 Sep 2015
- News
On a Mission to Have an Impact
After founding the online cosmetics service Eve.com, Varsha Rao (MBA 1995) is now heading global operations for Airbnb, helping customers of this mission-driven company gain richer travel experiences by connecting them more closely to the...
View Details
- Profile
Ann Chao
uncovered a different story: strong interest in the product but confusion about price and lack of awareness due to poor distribution. “We recommended a re-launch that bypassed the distribution network and took the packets to the streets, to the local markets that View Details
- 04 Nov 2008
- First Look
First Look: November 4, 2008
the true value of those customers has always been a challenge. This paper develops a network model to estimate the long-term impact of each additional free customer on a...
View Details
Keywords:
Martha Lagace
- 03 Oct 2024
- Blog Post
Van den Ende Rozen
a plant to grow a new flower. The total capacity of the 4.5-hectare greenhouse is 400 roses/m² per year. The growers use a mix of extensive experience and technology to efficiently grow a high-quality product. Throughout the greenhouse,...
View Details
- 07 Dec 2015
- Research & Ideas
Why Immigrant Workers Cluster in Particular Industries
questions on the business problems that affect entrepreneurs. “They can share insights about customer trends and help find workers to hire,” says Kerr. “They can say, ‘My convenience store is over here, and your convenience store is over...
View Details
- 15 Oct 2001
- Research & Ideas
Rethinking E-Leadership
Companies should "always try new things," he emphasizes. "But we have learned to focus on and apply this innovation to our current customers." Updated advice: Make sure that a sizable percentage of your current View Details
Keywords:
by Melissa Raffoni
- 11 Oct 2016
- First Look
October 11, 2016
Exploring Langerian Models Understanding Confidence: Its Roots and Role in Performance By: Kanter, Rosabeth M., and Daniel Fox Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51716 October 2016 Harvard Business Review...
View Details
Keywords:
Sean Silverthorne
- 02 Jul 2010
- What Do You Think?
Is Profit as a “Direct Goal” Overrated?
set goals around creating value faster than costs (his preferred goal)." Deepak Alse reminded us that "the world of business is an unbounded system! The 'Corporation' is in effect an acceptance of the idea that profit seeking...
View Details
Keywords:
by Jim Heskett
- 02 Apr 2013
- First Look
First Look: April 2
Andrei, and Hanna Hałaburda Abstract—In markets with network effects, users must form expectations about the total number of users who join a given platform. In this paper, we distinguish two ways in which rational expectations can be...
View Details
Keywords:
Sean Silverthorne
- 01 Mar 2010
- News
Eric Schiffer
they took in this guy who didn’t know much about retail at all and were quite patient in showing me the ropes. I’ve been very fortunate in that sense. Your annual revenues for fiscal 2009 totaled $1.3 billion. It’s so interesting to think...
View Details
- 13 Dec 2011
- First Look
First Look: Dec. 13
whether, when, and for which type of customer the introduction of a new channel helps and hurts sales in existing channels. Our framework separates short- and long-run effects by analyzing underlying channel capabilities. It suggests that...
View Details
Keywords:
Sean Silverthorne
- 14 Nov 2007
- First Look
First Look: November 14, 2007
administrative background for the other two cases. This case deals with the problems facing the head of a start-up division responsible for developing and bringing to market a new product based on technology deemed very important to the future but unattractive to...
View Details
Keywords:
Martha Lagace