Managing Difficult Interactions - Publications - Faculty & Research

16 Sep 2013
Research & Ideas

Earnings Calls That Get Lost in Translation

stumble. When answering questions off the cuff, they are more likely to use complex and convoluted speech that can be difficult for investors to decipher. "It is this real-time interaction that's the... View Details

Keywords: by Dina Gerdeman

01 Apr 2002
News

Siebel Addresses HBS Northern California Club

make a profit. And then two cents, and then four, and then eight." In 2000, Siebel's revenues were $1.79 billion. "This was one of the most well-attended speaker events we've ever organized," said Jacobsohn. "It was a great opportunity for HBS alumni to come together,... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Jun 2001
News

Platforms and Collaborations

point in the video, thereby creating a presentation to which students can log on and interact with together outside of class. Technological innovations offer the potential for online coursework — even now, new entrants in the MBA Program... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Dec 2013
News

Faculty Books

environment requires understanding three key management factors: the interactive nature of strategy, organizational design, and individual leadership. Today's managers need to... View Details

01 Dec 2007
News

Rediscovering America

for more companies to practice “values-based capitalism.” Could you cite any examples? There is a growing number of well-run, profitable companies that have values at the center of their management strategy. One outstanding example is... View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

15 Jun 2021
News

The Path out of Polarization

true, which sounds a lot like the moment through which we’re living, but they managed to get there without Twitter and Facebook and YouTube. I do have a certain kind of hope for generational change in two ways. Enough mayhem was created... View Details

Keywords: Jen McFarland Flint; Telecommunications; Information

Profile

Jeremy Andrus

chain, and selling. I worked for a while as a hotel developer for a Marriott franchisee. Before HBS, I was a management consultant at Monitor, which sharpened my perspective on business and industry strategy. I learned a huge amount at... View Details

Keywords: Entrepreneurship; Consumer Products; Entertainment / Media

01 Mar 2008
News

Centennial Goes YouTube

on the project’s new Web site: www.hbs.edu/centennial/im/. It’s participatory history in the making and available to anyone who has an HBS story to tell. The Web site also features a multimedia history of HBS, a gallery of historical photos, and an View Details

Keywords: Roger Thompson; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Apr 2002
News

HBS Alumni Association Board of Directors: President's Report

would be reflecting on the success of another sold-out Global Alumni Conference (GAC), but as many of you already know, we made a very difficult decision to cancel the conference scheduled for March in Buenos Aires. We extend our deepest... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

Student-Profile

Yiwei Li

components along with it, but one day I feel like I am missing something practical,” he says. “That’s why I went to CEIBS in Shanghai: I had been in school a long time and I decided I needed to get real-world experience. I had the opportunity to View Details

01 Dec 2005
News

Alumni Achievement Awards: Honorees and Victories

shared certain traits. Panelists recalled difficult situations from their own careers, trying to stay on course while adjusting to particular circumstances. As the action went back and forth, the audience listened and questioned the pros,... View Details

Keywords: Management; Management; Management; Management; Management

04 May 2020
Research & Ideas

Predictions, Prophets, and Restarting Your Business

“Predictions are risky, especially about the future,” according to a popular expression. Still, business is inescapably about the future—that’s what managers’ decisions are about. In the current crisis, we have daily grand predictions about “new normals,” and View Details

Keywords: by Frank V. Cespedes

Web

Our Leadership | Information Technology

Security Chris Pringle, HBS Campus Information Security Officer IT Talent Management, Services & Support Heath Racine, Senior Managing Director Learning Experience Design & Interactive Spaces Jeanne Po,... View Details

18 Jul 2014
News

Team Players

Olympic Park Legacy Company. Her education and experience complemented Blumkin's, as did her roots across the river in Mamaroneck, in New York's Westchester County. Blumkin immediately signed Lehrer as manager of communications and... View Details

Keywords: Robert S. Benchley; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

million emails and 80 million meeting invitations. Shortly after a new CEO takes over, uncertainty among employees dampens communication within a company. However, after about five months, internal chatter sharply intensifies as managers... View Details

Keywords: by Ami Albernaz

09 Dec 2014
First Look

First Look: December 9

experiment and their interactions can make it difficult to determine cause-and-effect relationships. Choosing the right sample size is important. How can we ensure reliable results? Randomized field trials,... View Details

Keywords: Sean Silverthorne

01 Apr 1999
News

Q & A: Confronting New Technologies: When Doing Right Is Wrong

financial world demands steady if not increasing margins. Disruptive innovations often promise lower margins than sustaining innovations. It is extraordinarily difficult for good managers to pursue worse... View Details

Student-Profile

Anil Doshi

economists, operations management scholars, organizational theorists, and others studying topics ranging from open innovation to information technology to product innovation. I have borrowed freely from these many perspectives to develop... View Details

11 Jul 2012
Research & Ideas

Book Excerpt: ’The Future of Boards’

from and what those risks are. I don't think they can do the job without becoming more involved." Whereas these directors puzzle over where the line should be drawn between management and the board, others believe that the crucial issue... View Details

Keywords: by Jay Lorsch

01 Apr 2001
News

Big Deals: Project Finance Helps Mitigate Risk in Large-Scale Investments

difficult to manage and prone to conflicts between actual and optimal investment behavior. An inherent lack of flexibility compounds these challenges, because most projects involve binary “go/no-go”... View Details

Publications