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Show Results For
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All HBS Web
(1,543)
- News (235)
- Research (1,030)
- Events (6)
- Multimedia (2)
- Faculty Publications (383)
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- 25 Aug 2022
- News
On Purpose
our purpose?” Cohen had spent 23 years at the happiest place on earth, most recently as a senior VP of brand, franchise, and customer relationship management, a role that gave her a bird’s eye view across the company’s vast commercial...
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- 01 Sep 2003
- News
Incentives and Operational Excellence
common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a family-owned video store. Generally in the past, he said, as many as 25 percent of rental View Details
- 01 Dec 1998
- News
Short Takes
corporate performance. Using archival sources, Kang examined data from all publicly held firms in the U.S. textile industry from 1983 to 1992. "I was able to look at an industry with different kinds of owners over a long period of time,"...
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Judith A. Ross
- 17 Nov 2016
- News
Rent the Runway Sets Up Shop at Neiman Marcus
average Rent the Runway customer is 29 years old—more than two decades younger than the average Neiman Marcus shopper, who is 51, the companies say. Neiman Marcus executives are also looking forward to collecting shopping View Details
- 01 Mar 2014
- News
Faculty and Alumni Books for March 2014
the customers who use them); adapts to new data as they become available; and has been applied to over 850 businesses acquired and integrated in one Fortune 150 company, ITW, which has consistently produced...
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- 04 Sep 2019
- News
Advancing Diagnostics that Can Save Lives
facilities detect and control outbreaks of health care–associated infections. Lee notes that services like epiXact are not DZD’s primary objective, but they are critical to “developing customer instincts and building commercial muscle”...
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Susan Young
- 15 Dec 2015
- News
The Year in Ideas 2015
its own members to fund future expansion. What’s in Assistant Professor Uma Karmarkar’s grocery bags? It may depend on if she’s carrying reusuable bags. In a series of experiments, Karmarkar and a fellow researcher found that when View Details
- 17 Oct 2019
- News
Venturing Away from Venture Capital
today’s largest venture capital firms to focus “almost exclusively [on] chasing unicorns,” leaving companies that boast lower valuations and more modest risk/return profiles out in the cold. Indeed, data suggests that more money is...
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Alexander Gelfand
- 01 Dec 2017
- News
Research Brief: Developing High-Tech Talent
occupations, such as computer support specialists, insurance underwriters, and customer service representatives. Fuller also contends that American companies should consider learning from their European counterparts, which provide...
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Dan Morrell
- 01 Sep 2014
- News
All For One
radical five-year company transformation sparked by a simple idea: “Employees First, Customers Second.” Through a series of initiatives, Nayar focused on developing new ways for employees to communicate, air their challenges and...
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- 01 Jun 2020
- News
Meal Plan
second-largest private employer in the United States. Will the current crisis drive improvements in pay and benefits? CC: In terms of numbers, it’s hard to see an environment where there will be meaningfully more people working in restaurants than there were 90 days...
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- 01 Dec 2005
- News
Buy the Book
of interactive marketing, where a company uses individual customer data to tailor its pitch to a customer’s interests and tastes. One question the case poses is whether Patterson could use the sort of...
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- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
then finally seeing the outcomes. “Measuring the impact of our actions on the environment, employees, and customers is becoming increasingly important,” Serafeim says. ”With impact-weighted accounts, we have the opportunity to redefine...
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Margie Kelley
- 01 Apr 1996
- News
Technology for Learning's Sake
determining what market research to buy to aid their choice of commercials. As data on the copy concepts from focus groups and customer surveys were revealed, many students found that they had to adjust...
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by Deborah Blagg; photo by David Zadig
- 12 Jan 2015
- News
Good Investments
buildings 10 miles east of Mexico City that is populated by some of the country’s poorest citizens. Over the past two years, though, market days have been busier than normal at the store—all thanks to a little silver service booth just outside the shop. View Details
- 06 Oct 2020
- News
Clearing the Path to Citizenship
RapidVisa to expand the types of cases it can handle.) The company’s online immigration applications function much as TurboTax does for IRS filings, translating the arcane language of government documents into easy-to-answer questions View Details
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April White
- 01 Sep 2020
- News
Good Odds
pounds of food that had been prepared for customers in the catering, hotel, travel, and restaurant industries got stuck in the supply chain when the world seized up. That’s when Philip Behn (MBA 2005), CEO of Imperfect Foods, jumped into...
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- 01 Dec 2010
- News
How to Survive Past Start-up
opportunities? The most successful entrepreneurs I interviewed demonstrated that the key is to focus on finding customer problems first, and only then on searching for solutions that can help. “The real dividing line is simple,” explained...
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- 01 Jun 2016
- News
Feedback
virtually all digital maps, an integral part of everyone’s mobile devices and car navigation—think Google Earth. It started with the Landsat program at NASA in the early 1970s, but small startups appeared, including one that I started after graduating from HBS in 1976...
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- 01 Apr 1999
- News
An Eye to the East
research, drawing parallels with their own work or experience. A case in point was HBS professor Rohit Deshpandé's presentation, the first on the agenda. He reported on the initial results of a multination study of factors driving business performance in Asia. His...
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Alejandro Reyes