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- Faculty Publications (306)
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- All HBS Web (2,259)
- Faculty Publications (306)
- 25 Aug 2022
- News
Labs Enable Large-scale Research
Illustrations from VectorStock.com The Digital, Data, and Design Institute at Harvard (D^3) aims to supercharge HBS’s research agenda by applying a lab-based model similar to that used by the View Details
- 01 Jun 2010
- News
Lerner Honored for Research
entrepreneurs. Lerner received the 2010 Global Award for Entrepreneurship Research and delivered a lecture at a ceremony in Stockholm in May. The awards committee, composed of Swedish academics, recognized...
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- Web
Marketing - Faculty & Research
faculty specializes in specific industries such as retailing, agribusiness, social enterprise, media, arts and entertainment. There are several new developments in marketing that offer opportunities for us...
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- Teaching Interest
Overview
By: Rob Markey
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details
Keywords:
Customer Lifetime Value;
Customer Centric Initiative;
Customer Engagement;
Service Management;
Service Profit Chain;
Service Design;
Service Models;
Service Excellence;
Customer Focus and Relationships;
Customer Satisfaction;
Customer Value and Value Chain;
Service Delivery;
Service Operations
- Web
Entrepreneurship - Faculty & Research
access to financial services for low-income populations worldwide. As a result, it has become one of the most talked-about innovations in global development in recent decades. However, its expansion has not...
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- Web
Finance - Faculty & Research
Greenwood , Denise Han, Dave Habeeb and Ruth Page September 2024 | Case | Faculty Research The link to this multimedia case should be provided to students in advance as preparation for classroom case...
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