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All HBS Web
(1,169)
- People (1)
- News (223)
- Research (518)
- Events (2)
- Multimedia (2)
- Faculty Publications (160)
- September–October 2020
- Article
Managing Churn to Maximize Profits
By: Aurelie Lemmens and Sunil Gupta
Customer defection threatens many industries, prompting companies to deploy targeted, proactive customer retention programs and offers. A conventional approach has been to target customers either based on their predicted churn probability or their responsiveness to a...
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Keywords:
Churn Management;
Defection Prediction;
Loss Function;
Stochastic Gradient Boosting;
Customer Relationship Management;
Consumer Behavior;
Profit
Lemmens, Aurelie, and Sunil Gupta. "Managing Churn to Maximize Profits." Marketing Science 39, no. 5 (September–October 2020): 956–973.
- March 1996
- Case
Ernst & Young United Kingdom (A) (Abridged)
By: John J. Gabarro and Samantha Graff
Intended to be a robust example of the challenges encountered during the early stages of a large-scale organizational transformation effort in a professional service firm. Describes a massive change program initiated and led by the new managing partner along with a...
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Keywords:
Change Management;
Leading Change;
Management Teams;
Organizational Change and Adaptation;
Restructuring;
Problems and Challenges;
United Kingdom;
London
Gabarro, John J., and Samantha Graff. "Ernst & Young United Kingdom (A) (Abridged)." Harvard Business School Case 496-049, March 1996.
- 10 Jun 2008
- First Look
First Look: June 10, 2008
Working PapersAccounting Information as Political Currency Authors:Karthik Ramanna and Sugata Roychowdhury Abstract We test whether accounting can be used as political currency. Our setting is the US congressional election of 2004,...
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Keywords:
Martha Lagace
- 2019
- Working Paper
Managing Churn to Maximize Profits
By: Aurelie Lemmens and Sunil Gupta
Customer defection threatens many industries, prompting companies to deploy targeted, proactive customer retention programs and offers. A conventional approach has been to target customers either based on their predicted churn probability, or their responsiveness to a...
View Details
Keywords:
Churn Management;
Defection Prediction;
Loss Function;
Stochastic Gradient Boosting;
Customer Relationship Management;
Consumer Behavior;
Profit
Lemmens, Aurelie, and Sunil Gupta. "Managing Churn to Maximize Profits." Harvard Business School Working Paper, No. 14-020, September 2013. (Revised December 2019. Forthcoming at Marketing Science.)
- 22 Jul 2014
- First Look
First Look: July 22
August 2013 hfm (Healthcare Financial Management) Using TDABC to Deliver Better Patient Outcomes at Lower Cost By: Kaplan, Robert S. Abstract—No abstract available. Publisher's link: http://www.hfma.org/TDABC August 2013 Accounting...
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Keywords:
Sean Silverthorne
Lynn S. Paine
Lynn Sharp Paine is a Baker Foundation Professor and John G. McLean Professor of Business Administration, Emerita, at Harvard Business School. A member and former chair of the General Management unit, she has served in numerous leadership positions including Senior... View Details
- 09 Jun 2009
- Research Event
Business Summit: Enterprise Risk Management
measurements for risk management and making managers accountable for these measures. Professor Robert S. Kaplan began the session by providing his perspective on why risk management plays an important role in firm performance. Key...
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Keywords:
Re: Robert S. Kaplan
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
information on sites such as Yelp, eBay, and TripAdvisor. The framework relies on an algorithm set up to tackle bias inherent in reviews by taking into account reviewers who vary in accuracy, stringency, and by reputation. Luca cowrote...
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- 17 Sep 2021
- Blog Post
Video Blog: My Experience as a Veteran in the HBS/HKS Joint Degree
View Video Prior to graduating in May, Phillip Jones (MBA/MPP 2021) detailed his path from the Navy to the HBS classroom and reflected on finding community in the MBA Program [6 minutes]. TRANSCRIPT Phillip Jones: Hey, everyone. My name...
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- 30 Jun 2008
- Research & Ideas
Rethinking Retirement Planning
trust was no doubt engendered in an earlier day when defined benefit (DB) pension plans were offered by lifelong employers like IBM and General Motors. Today, that system is all but extinct. Merton explains that employers underestimated the cost and risk of DB plans...
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- October 2023
- Case
Prime Coalition: Estimating Climate Impact
A case on CRANE, a tool to help investors and green technology companies estimate the future climate impact of new technologies and products, called emissions reduction potential (ERP). The case includes material on CRANE’s methodology for estimating future carbon...
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Keywords:
Carbon Emissions;
Environmental Accounting;
Analysis;
Climate Change;
Green Technology;
Innovation and Invention;
Measurement and Metrics;
Philanthropy and Charitable Giving;
Risk and Uncertainty;
Nonprofit Organizations;
Social Enterprise
Rigol, Natalia, Benjamin N. Roth, Brian Trelstad, and Amram Migdal. "Prime Coalition: Estimating Climate Impact." Harvard Business School Case 824-119, October 2023.
- 01 Jan 2020
- What Do You Think?
Why Not Open America's Doors to All the World’s Talent?
Laurence Dutton SUMMING UP How Should America Admit Talented Workers of the World? The notion of attracting talented workers to the United States deserves support, especially at times when the unemployment rate is low. But the H-1B View Details
- 03 Sep 2014
- Working Paper Summaries
Supply Chain Screening Without Certification: The Critical Role of Stakeholder Pressure
- February 2016 (Revised May 2016)
- Case
Blue Origin, NASA, and New Space (A)
By: Matthew Weinzierl and Angela Acocella
Jeff Bezos, six years after starting a revolution in retailing with Amazon.com, turned his life-long passion for space into a start-up, Blue Origin. Blue (as it was called) was a part of the New Space industry, a collection of startup aerospace engineering companies...
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Keywords:
Cost vs Benefits;
Partners and Partnerships;
Transportation;
Business Startups;
Government and Politics;
Business and Government Relations;
Aerospace Industry
Weinzierl, Matthew, and Angela Acocella. "Blue Origin, NASA, and New Space (A)." Harvard Business School Case 716-012, February 2016. (Revised May 2016.)
- 23 Mar 2021
- News
Four HBS Doctoral Candidates Receive Research Awards
Monique Burns Thompson
Monique Burns Thompson is an accomplished social entrepreneur who returns to HBS (class of 1993) and brings her twenty years of successful start-up and organizational leadership experience to her research and teaching at HBS. She has led as a co-founder, President,... View Details
- Web
Publications - Faculty & Research
Reporting ; ESG Disclosure ; Sustainability ; Climate ; Climate Change ; Climate Finance ; Climate Risk ; Social Accounting ; Finance ; Investment ; Governance ; Safety ; Financial Services Industry Citation Read Now Related Chatterji,...
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- Article
Are All Certified EHRs Created Equal? Assessing the Relationship between EHR Vendor and Hospital Meaningful Use Performance
By: A Jay Holmgren, Julia Adler-Milstein and Jeffrey McCullough
Objective
The federal electronic health record (EHR) certification process was intended to ensure a baseline level of system quality and the ability to support meaningful use criteria. We sought to assess whether there was variation across EHR vendors in the... View Details
The federal electronic health record (EHR) certification process was intended to ensure a baseline level of system quality and the ability to support meaningful use criteria. We sought to assess whether there was variation across EHR vendors in the... View Details
Keywords:
Hospitals;
Electronic Health Records;
Digital Health;
Health Care and Treatment;
Information Technology;
Service Delivery;
Performance Evaluation
Holmgren, A Jay, Julia Adler-Milstein, and Jeffrey McCullough. "Are All Certified EHRs Created Equal? Assessing the Relationship between EHR Vendor and Hospital Meaningful Use Performance." Journal of the American Medical Informatics Association 25, no. 6 (June 2018): 654–660. (Editor's Choice.)
- 02 May 2000
- Research & Ideas
Leading Professional Service Firms
The HBS Executive Education course Leading Professional Service Firms (LPSF) is an intensive, one-week program that focuses on management issues unique to these firms. It provides a forum for participants from around the world to apply...
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- Web
Admissions & Financial Support - Doctoral
verbal communications skills. All applicants are required to submit either a GRE or GMAT score. Additionally, students who have not received a degree from a 4-year English-speaking institution must also submit a TOEFL or IELTS score. All of our View Details