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Show Results For
-
All HBS Web
(2,395)
- People (2)
- News (343)
- Research (1,639)
- Events (3)
- Multimedia (3)
- Faculty Publications (845)
- 30 Apr 2024
- Book
When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners
organization, says Paine, a Baker Foundation Professor. In fact, the fault often lies with managers who set unrealistic deadlines, production targets, or other objectives that lead decent people to take shortcuts to achieve the goal...
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by Dina Gerdeman
- 11 Apr 2012
- Research & Ideas
The High Risks of Short-Term Management
Companies that manage for short-term gain rather than long-term growth have been blamed for everything from popularizing celebrity CEOs to causing a significant chunk of the current financial crisis. Now new research findings suggest that...
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- 10 Jan 2008
- Sharpening Your Skills
Sharpening Your Skills: Operations Management
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: Can "lean" productions methods improve service industries? How can a company's order View Details
- June 2006
- Article
CEO Incentives and Earnings Management
Bergstresser, Daniel B., and Thomas Philippon. "CEO Incentives and Earnings Management." Journal of Financial Economics 80, no. 3 (June 2006): 511–529.
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
for-profit health care organization led to better patient outcomes at the same time that "provider engagement and feeling of satisfaction have increased, our costs have fallen and our net profit has increased." One of the basic...
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- March 2021
- Article
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the...
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Keywords:
Customer Compatibility;
Satisfaction;
Profitability;
Service Operations;
Customer Relationship Management;
Customer Satisfaction;
Performance
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
- 2017
- Working Paper
Inventory Management for Mobile Money Agents in the Developing World
By: Karthik Balasubramanian, David F. Drake and Douglas Fearing
Mobile money systems, platforms built and managed by mobile network operators to allow money to be stored as digital currency, have burgeoned in the developing world as a mechanism to transfer money electronically. Mobile money agents exchange cash for electronic value...
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Balasubramanian, Karthik, David F. Drake, and Douglas Fearing. "Inventory Management for Mobile Money Agents in the Developing World." Harvard Business School Working Paper, No. 17-109, June 2017. (Presented at INFORMS 2015 and POMS 2016. Finalist and first runner up, Production and Operations Management College of Sustainable Operations Best Student Paper Award.)
- 19 Dec 2016
- HBS Seminar
Zeynep Ton, MIT Sloan School of Management
- Web
Starting a For Profit Social Enterprise at HBS | Social Enterprise | Harvard Business School
Starting a For Profit Social Enterprise at HBS Philip Blackett, MBA 2016 Job Title Founder, Magnetic Interviewing LLC Location Boston, MA, USA Topics Business for Social Impact Social Entrepreneurship More Impact Stories A Pathway to...
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- June 2010
- Article
Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers
By: David I. Levine and Michael W. Toffel
Several studies have examined how the ISO 9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety...
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Keywords:
Quality;
Management;
Standards;
Employees;
Wages;
Organizations;
Profit;
Safety;
Health;
Policy
Levine, David I., and Michael W. Toffel. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers." Management Science 56, no. 6 (June 2010): 978–996. (Appendix. Profiled by industry practitioners in Quality Digest, Quality Progress, ANSI-ASQ National Accreditation Board (ANAB).)
- 01 Jun 2022
- What Do You Think?
Is Stakeholder Management Facing New Headwinds?
(iStockphoto/Krle) Advocates for stakeholders—including employees, customers, suppliers, the “community,” and investors—have dominated the discussion of leadership and management over the past two decades. They believe that enlightened...
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by James Heskett
- January – February 2008
- Article
Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance
By: Zeynep Ton and Robert S. Huckman
We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with...
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Keywords:
Customer Focus and Relationships;
Governance Compliance;
Retention;
Standards;
Service Operations;
Business Processes;
Retail Industry;
United States
Ton, Zeynep, and Robert S. Huckman. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance." Organization Science 19, no. 1 (January–February 2008): 56–68.
- 05 Dec 2007
- Sharpening Your Skills
Sharpening Your Skills: Managing Marketing
Networked Customers? How Do You Value a 'Free' Customer? Sometimes a valuable customer may be the person who never buys a thing. Professor Sunil Gupta discusses how to assess the profitability of a customer in a networked setting—a...
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- 10 Jan 2007
- HBS Case
The Challenge of Managing National Security
attacks. Garry Emmons: The focus of your work is on how to manage integration within a highly differentiated organization. Post-9/11, how's the intelligence community doing on that score? Jan Rivkin: Intelligence issues are enormously...
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- 13 Oct 2003
- Research & Ideas
How to Pick Managers for Disruptive Growth
our corporate parents will willingly continue to make the investments required to fuel our profitable growth. Now, as the second step, let's apply McCall's theory. List the courses that we would want members of Pandesic's View Details
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by Michael Raynor
- 07 Mar 2005
- What Do You Think?
Should Business Management Be Regarded as a Profession?
Summing Up Many of this month's respondents appear to agree that business management is a profession, but certification will do little to influence its practice. Of course, we may have a bit of a response bias here, since respondents...
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by James Heskett
- 19 Mar 2018
- Sharpening Your Skills
8 Ways To Be An Environmentally Conscious Manager
iPhoto In an interview about his recent book Profits and Sustainability, which portrays the iconoclastic entrepreneurs who built green startups in the 19th century, Harvard Business School historian Geoffrey Jones notes that being a business-environmentalist can be...
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- Fall 2013
- Article
The Role of Performance Measures in the Intertemporal Decisions of Business Unit Managers
Accounting performance measures are often argued to lead to short-sighted behavior by managers facing intertemporal decisions. We assess the association between different types of performance measures and the time horizon of business unit managers who have profit...
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Bouwens, Jan, Margaret A. Abernethy, and Laurence van Lent. "The Role of Performance Measures in the Intertemporal Decisions of Business Unit Managers." Contemporary Accounting Research 30, no. 3 (Fall 2013): 925–961.
- 2022
- Article
Diffusing Management Practices within the Firm: The Role of Information Provision
By: Michael J. Lenox and Michael W. Toffel
Why are some firms more successful in adopting profitable environmental management practices than others? A key role of corporate managers is to encourage subsidiaries to adopt innovative practices. We examine the conditions under which corporate managers use...
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Keywords:
Environmental Strategy;
Information Provision;
Environmental Management;
Knowledge Dissemination
Lenox, Michael J., and Michael W. Toffel. "Diffusing Management Practices within the Firm: The Role of Information Provision." Art. 5911. Special Issue on Competitive Sustainability: The Intersection of Sustainability and Business Success. Sustainability 14, no. 10 (2022).
- 12 Mar 2014
- Lessons from the Classroom
Managing the Family Business: Firing the CEO
knew more than others, even though the top management team had been in place for 20 years and had helped secure the father-son transition. The son felt the business could be run in a more profitable way. He...
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