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Show Results For
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All HBS Web
(377)
- News (83)
- Research (231)
- Events (1)
- Multimedia (1)
- Faculty Publications (85)
- 22 Oct 2019
- Research & Ideas
Use Artificial Intelligence to Set Sales Targets That Motivate
data, the algorithm learns to predict the outcome from the input data. Unsupervised learning. In this case, using unlabeled data, the algorithm learns the inherent structure from the input data. Either machine learning approach is only as good as the humans who are...
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by Michael Blanding
- 12 Mar 2021
- News
My Favorite Case
difference between sitting in a classroom and pontificating about what the CEO should or should not have done versus the real-world challenges I was facing. I reflected back on J&J’s lessons on proactive communication, public engagement,...
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- 13 Dec 2022
- Research & Ideas
The Color of Private Equity: Quantifying the Bias Black Investors Face
they do it.” The color of money is mostly white The total share of assets managed by minority-owned firms in 2021 was 1.4 percent, according to Lerner, while minorities that year made up over 40 percent of the population. Lerner and...
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- Web
Past Issues - Alumni
with Heart How personal tragedy shaped the empathetic management style of Panera CEO Niren Chaudhary My Favorite Case Alumni reflect on the class discussions and case protagonists that indelibly shaped their lives and careers Complete...
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked Gulati to describe what View Details
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
management and digital marketing tools for entertainment venues and sports teams (largely unused during the pandemic), switched to targeting small- and medium-sized traditional businesses struggling to survive. Fourth Quadrant: Firms...
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- 08 Jul 2014
- First Look
First Look: July 8
goal. When you consider that your job-perhaps even your industry-may disappear, you have no choice but to take control. Filled with stories of professionals of all kinds who have profited from this proactive approach, Own Your Future...
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Carmen Nobel
- Web
Events - Business History
bring together a community of scholars who have utilized oral history to enhance their research and teaching on management and business leadership in Africa, Asia, Latin America, and the Middle East. Dec 15 15 Dec 2023 Conference Using...
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- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
for prediction and for forecasting something that is unknown.” The rise of big data and machine learning offers infinitely more fuel to churn out probability forecasts, which can serve as an entry point for businesses looking to harness...
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- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
proactive about investigating and tackling the problem. For example, Uber created a cross-functional Fairness Working Group made up of economists, data scientists, lawyers, and product managers to explore...
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- Web
Creating an Inclusive Recruiting Process for Candidates with Diverse Abilities - Recruiting
Hamilton (MBA 2008), clear expectations helped her navigate recruiting as a student with Bipolar Disorder and ADHD who understood that managing her hypomanic and depressive episodes would be critical. “When the company shared the schedule...
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- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
Thanks (or no thanks) to social media, brand managers have lost the power to control the perception of their products through carefully orchestrated advertising campaigns. These days, consumers are in command. With an angry tweet, a happy...
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- 29 Nov 2021
- Research & Ideas
How Bonuses Get Employees to Choose Work Over Family
perks like bonuses, commissions, or stock options tied to hitting certain goals. But managers may not realize that these incentives could contribute to employee dissatisfaction, burnout, and personal problems at home. “The more our...
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by Rachel Kim Raczka
- Web
Hiring at HBS: How Summer Interns Make an Impact at Emerson Collective - Recruiting
year, HBS Interns play an important part in driving the Emerson Collective mission. Joanna Lichter, Associate Director of Venture Capital, plays a key role in recruiting HBS students to the MBA Summer Associate program. She shared with us why Emerson Collective...
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- 01 Sep 2023
- News
Case Study: The Home Team
Illustration by Jon Krause Illustration by Jon Krause Brendan Kennealey (MBA 2006) wasn’t even searching for a business idea. A couple of years ago, the Wilmington, Delaware, native met up with an old friend who’d bought a new house. Over dinner this friend enumerated...
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- 08 Oct 2008
- Research & Ideas
Book Excerpt: A Sense of Urgency
organization off its complacent platform and into a good direction. But it didn't happen. Instead of mobilizing people into action, the crisis led many managers into making fewer decisions because they didn't want to be accused of...
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by John P. Kotter
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
government policies, short-term corporate management thinking, the World Trade Organization (Paul saying, “Personally, I’m a long-time supporter of globalization, but the WTO decision-making process needs to be more transparent and...
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- 02 Dec 2002
- Research & Ideas
The Secret of How Microsoft Stays on Top
platform over its many years of existence. Q: What should company leaders everywhere take away from your research in terms of how to compete in the middle of a technological revolution? Our research highlights two major themes. The first is the importance of taking a...
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by Sean Silverthorne
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
and operational challenges. It provided employees with tools and equipment to set up their workstation at home. The company proactively managed uncertainty with clients. Instead of passively waiting for...
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- 21 Dec 2010
- First Look
First Look: December 21
contrast, managers without positional power over team members proactively used redundant communication to enroll team members in the interpretation process—leading team members to believe that they had come...
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