Filter Results
:
(341)
Show Results For
-
All HBS Web
(341)
- News (125)
- Research (185)
- Events (2)
- Multimedia (6)
- Faculty Publications (61)
Show Results For
-
All HBS Web
(341)
- News (125)
- Research (185)
- Events (2)
- Multimedia (6)
- Faculty Publications (61)
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
to give them a better chance of surviving. In contrast, industries with increasing customer demand—grocery stores, online entertainment, teleconference providers, and their suppliers—need to adjust to this directional reality at a slower,...
View Details
- Web
Past Issues - Alumni
in Review 2017 From manufacturing to energy to health care, alumni experts weigh in on the new developments every business leader needs to understand. Plus: HBS faculty on what happens next with electric cars, mobile banking, the shopping...
View Details
- Web
Curriculum - Business & Environment
In 2018, Swedish furniture maker IKEA was undergoing a significant transformation. Challenged by the rise of online shopping and changing consumer behavior, and mourning the death of its founder, the...
View Details
- Web
Winners & Runners-up - New Venture Competition
(yhalwani@mba2020.hbs.edu) Business Track Runner-Up DARZA is a new e-commerce fashion brand that provides the best online shopping fashion experience at the lowest prices in the Middle East. OnRamp Ross...
View Details
- 15 Dec 2023
- News
The Musts of 2023
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. At fall reunions, we set up shop on campus and ask the alumni about what media moved them this year. What changed their minds or their hearts. And their answers ran...
View Details
- 16 Dec 2022
- Research & Ideas
Why Technology Alone Can't Solve AI's Bias Problem
In a cluttered online world, few can resist the convenience of an automated ranking when deciding what movie to watch on Netflix or which seafood restaurant looks promising in a Google search. But when it comes to finding a job candidate...
View Details
- Web
Climate Impact - Business & Environment
CEO, thredUP “Buying and wearing secondhand clothing instead of new reduces carbon emissions by an average of 25%, making resale a powerful solution to the fashion industry’s wastefulness. As one of the largest online resale platforms,...
View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition from retailers like Walmart as...
View Details
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
customers spread over six markets. The researchers extracted six variables to represent first-time customers’ acquisition behavior, including whether the purchase was made online or offline, number of items purchased, prices, discounts,...
View Details
- 01 Jan 2012
- News
Hiroshi Mikitani, MBA 1993
owners of small businesses, as well as Japanese society as a whole, Mikitani began working on a web-based shopping mall. “At the time, the Internet was at an early stage,” he notes. “No one was buying things View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
(Editor’s note: Fix This! is a series of occasional stories about industries that provide bad consumer experiences and how they can be fixed.) Consumers routinely list buying a car as the worst shopping experience imaginable. So it may be...
View Details
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital...
View Details
Keywords:
Jennifer Gillespie
- 07 Sep 2020
- Research & Ideas
How to Help Small Businesses Survive COVID's Next Phase
America small-business owners moved quickly when COVID-19 started shuttering shops in March. Fine dining restaurants shifted to takeout. Book shops introduced curbside pickup. Gyms offered classes online....
View Details
- 01 Jun 2022
- News
The Exchange: Same Great Price, Now with Fewer Chips
behavior across retailers? Certainly, online shopping has taken off over this period. How might that affect consumer behavior when they show up in the store? With stores like Walmart and Target carrying...
View Details
- 21 May 2015
- Blog Post
3 Ways to Fund Your HBS MBA
External Scholarships and Fellowships There are a wide range of scholarships that can also help offset the cost of business school. Some scholarships are offered through Harvard, but there are more available that you should be able to find through an View Details
- 07 Apr 2015
- News
Warrior Spirit
train in the sport that had taught him the rewards of continuous physical, mental, and emotional self-improvement? Most of the gyms he toured were “dark and dingy, behind a noodle shop in Chinatown,” mirroring martial arts’ marginalized...
View Details
- 13 Mar 2017
- Research & Ideas
Hiding Products From Customers May Ultimately Boost Sales
Retailers routinely swap out the products they display to customers. It’s called assortment rotation, and it’s a popular business strategy for many brick-and-mortar and online stores alike. Retailing trends such as “fast fashion” (think...
View Details
- Web
Annual Report 2020 - Annual Report 2020
vertically integrated e-commerce fashion brand that provides the best online shopping fashion experience for customers in the Middle East and North Africa. OnRamp A customer partnership platform helping B2B...
View Details
- 23 Jan 2013
- Research & Ideas
Three-Dimensional Strategy: Winning the Multisided Platform
When start-up thredUP launched its peer-to-peer online exchange for used children's clothes two and a half years ago, its creators were the latest generation of entrepreneurs competing online as multi-sided...
View Details
Keywords:
by Julia Hanna
- 01 Mar 2018
- News
Every Trick in the Book
bookstore; small, privately owned shops were the predominant model for bookselling throughout the United States in the early 1970s. That was the original model for Borders, which also opened in 1971 with a small stock of used books in a...
View Details
Keywords:
April White