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Show Results For
- All HBS Web
(1,542)
- News (258)
- Research (1,039)
- Events (2)
- Multimedia (3)
- Faculty Publications (194)
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- 01 Oct 2000
- News
Books
innovations may have been -- whether it was Ray Kroc's refinement of franchise economics or Henry Ford's perfection of assembly line production -- every organization faced the key business problem of determining where to place the... View Details
- 01 Feb 1997
- News
Leading the Way In Negotiation and Decision Making
negotiation has become a key part of daily management. "Instead of being an important skill for special occasions - making deals and managing disputes - negotiation is increasingly a way of life for managers," notes James K. Sebenius, the... View Details
Keywords: Judith A. Ross
- 06 Mar 2019
- News
Making Sabbaticals Mainstream
experiences also sent him on a quest to find academics who were studying sabbaticals so he could better understand how the implementation of sabbatical policies impact employee behavior. Informally called the Sabbatical Project, DiDonna’s... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management elective, they are questions that... View Details
Keywords: Susan Young
- 01 Mar 2005
- News
Answering the Call
they “enjoyed eating in exotic surroundings but were deeply mistrustful of exotic foods.” He also determined that labor cost and availability was the key problem in the U.S. restaurant business and that eliminating the conventional... View Details
- 01 Oct 2002
- News
What's Cookin'
Diego–based chain of more than ninety buffet-style restaurants serving fresh salads, soups, pastas, and breads, CEO Michael Mack has implemented a flexible system that allows hourly employees to change their schedule with as little as one... View Details
Keywords: Hanna, Julia
- 01 Jun 1996
- News
New Releases
of confidence that demonstrates the risks of neglecting customer and employee relationships in the face of large-scale change. Once the world's most admired corporation, IBM stumbled badly in the early 1990s. The company, now making a... View Details
- 01 Oct 1997
- News
Theory & Practice
practices that will allow people to flourish - the key to organizational success. Do Lunch or Be Lunch by Howard H. Stevenson (Harvard Business School Press) According to HBS professor Howard Stevenson, most of human history and much of... View Details
- 29 Apr 2016
- News
The First Five Years: Kelly McKenna (MBA 2015)
brand associated with ArtLifting's message of empowerment for artists who are homeless or disabled. Customers see that. Clients see that. More importantly, employees and CEOs are reminded of it every day. And then externally, the... View Details
- 01 Sep 2004
- News
Steve Barger (MBA 1974)
customer service. If it comes to choosing between quality and profitability, we always go for quality and trust that it will lead to profit. I spent my first six months here working alongside our employees in each of our divisions. My... View Details
- 01 Dec 2019
- News
Alumni and Faculty Books for December 2019
underground economic activities work to put cyber currencies in context, the book discusses the benefits and drawbacks of the increased role of cyber currencies in today's underground economy. It also includes an appendix of illuminating primary documents, providing... View Details
- 01 Mar 2015
- News
Case Study: The Speed of Light
requires some handholding and has historically been populated with would-be national players that lack both specialized knowledge and the ability to respond quickly, this hands-on, engineering-heavy style has been a key differentiator for... View Details
- 01 Mar 2019
- News
Alumni and Faculty Books for March 2019
to regain its credibility by making significant changes in its outlook and practices. Hilsinger examines five key areas of scripture, about which he feels church dogmas are particularly bothersome or confusing to people in today’s... View Details
- 10 Mar 2015
- News
Women in Tech: Breaking the Digital Ceiling
gamer, the coder, the hacker—all stereotypically male. Recent statistics give some truth to that image. In 2014, Google reported that 7 out of every 10 of its then 48,600 employees were men. The number was even higher among its engineers... View Details
Keywords: April White
- 01 Mar 2009
- News
Model Patient
Individuals who fail to purchase coverage are penalized up to $912 on their taxes; companies with more than eleven employees must pay the state $295 per year per employee if they don’t offer their workers a... View Details
- 01 Oct 2000
- News
Lydia M. Marshall: Gumption and Grace
corporate divisions before becoming an executive vice president. During her twelve years with the company, Marshall was a key player in Sallie Mae's transition from a lender-services business into a business focused on colleges and... View Details
Keywords: Susan Young
- 01 Sep 2020
- News
Building a Strong and Prosperous Society
political climate in the United States today, do you think that democracy is in jeopardy? Rebecca Henderson: Yes, I think democracy is in trouble, and there are two key indicators. One is that in the United States, according to a 2019 NBC... View Details
- 01 Jan 2004
- News
A. G. Lafley, MBA 1977
Chairman, President & Chief Executive, The Procter & Gamble Company Return to Alumni Achievement Awards main page EARLIER EDUCATION Hamilton College, 1969 A.B., History LIFELONG LESSON FROM HBS "The case study method had such an enormous impact on me that I have made... View Details
- 15 Oct 2019
- News
Innovative Thinking Fuels Nascent Startup Scene
population is under 25, and youth unemployment stands at 28 percent. “The human capital is there,” she says. “And they are thinking outside of the box.” In many ways, BulkWhiz, which has now grown to more than 50 employees and could... View Details
- 17 Jun 2020
- News
Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines
together to survive this crisis and have proudly contributed, as a group, over $110 million—through employee support, business operations waivers, and monetary and in-kind donations as a response to the COVID-19 crisis in the... View Details
Keywords: Margie Kelley