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All HBS Web
(247)
- News (29)
- Research (189)
- Events (1)
- Multimedia (1)
- Faculty Publications (88)
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- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
"what-if" scenarios. Encouraging and incorporating dissent will signal to team members across the hierarchy that it is acceptable—even expected—to disagree. Similarly, teams can begin sessions by going around the table and soliciting...
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by Sarah Jane Gilbert
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
forthcoming Research in Organizational Behavior Self-Managing Organizations: Exploring the Limits of Less Hierarchical Organizing By: Lee, Michael Y., and Amy C. Edmondson Abstract—Fascination with organizations that eschew the conventional managerial View Details
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Carmen Nobel
- 19 Jun 2012
- First Look
First Look: June 19
For decades, management consultants and the popular business press have urged large firms to flatten their hierarchies. Flattening (or delayering, as it is also known) typically refers to the elimination of layers in a firm's organizational View Details
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Sean Silverthorne
- 18 Jul 2012
- Research & Ideas
Penn State Lesson: Today’s Cover-Up was Yesterday’s Opportunity
while allowing Sandusky free reign to destroy lives. Sadly, the Penn State situation is not unique. Consider these other cases: Had President Richard Nixon acknowledged his role in the Watergate scandals, he could have saved his presidency and his legacy. Had the View Details
- 21 Apr 2009
- First Look
First Look: April 21, 2009
mismatch can create. First, hierarchical industry organizations can "lock out" certain types of innovation indefinitely by perpetuating established business practices. Second, even when the vertical hierarchies produce highly...
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Martha Lagace
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
stimulate customers to increase their purchases to reach the next stage-and therefore more and better rewards-in the hierarchy of loyalty classes. Even though many believe that loyalty programs that lack this feature won't induce enough...
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- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
now? Zuboff and Maxmin: A century ago mass consumption was on the rise. People wanted more things. The answer was to produce more goods at an ever-lower cost—mass production. Corporations were organized around a managerial hierarchy...
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by Martha Lagace
- 08 Oct 2015
- Research & Ideas
Four Questions Fundraisers Must be Prepared to Answer
The gold-lettered Donor Wall of Fame is a cornerstone of philanthropy. To entice donations, fundraisers will also deploy competitions, hierarchies of giving, and naming rights to new buildings and even to entire schools. But after years...
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by Julia Hanna
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to...
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by Dina Gerdeman
- 31 Mar 2002
- Research & Ideas
You’re Wasting Your Employees! What You Can Do About It
change during the past two decades. Hierarchy has to be replaced by networks, bureaucratic systems transformed into flexible processes, and control-based management roles must evolve into relationships featuring empowerment and coaching....
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- 04 Feb 2014
- First Look
First Look: February 4
but makes strategy more valuable, that long-range strategies will be more concise, that a choice of what not to do can be very strategic, and that a strategy "bet" can be valuable. It shows how strategy endogenously creates a View Details
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Sean Silverthlorne
- 11 Sep 2012
- First Look
First Look: September 11
capital shortages, distributed urban territory to assuage losers of reform and promote economic growth. The findings suggest that 1) growth strategies, and the territorial politics they produce, are products of the post-Mao urban View Details
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Sean Silverthorne
- 14 Feb 2012
- First Look
First Look: February 14
disadvantaged platform to switch from subsidizing buyers to subsidizing sellers. Download the paper: http://www.hbs.edu/research/pdf/12-066.pdf The Architecture of Transaction Networks: A Comparative Analysis of Hierarchy in Two Sectors...
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Carmen Nobel
- 30 Sep 2014
- First Look
First Look: September 30
of sweat equity and hard work to shape eCW as they wanted. They were also proud of their company culture, which de-emphasized traditional company hierarchies and encouraged independent thinking and cooperative working arrangements across...
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Sean Silverthorne
- 20 Nov 2012
- First Look
First Look: November 20
typically refers to the elimination of layers in a firm's organizational hierarchy and the broadening of managers' spans of control. The alleged benefits of flattening flow primarily from pushing decisions downward to enhance customer and...
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Sean Silverthorne
- 07 Nov 2006
- First Look
First Look: November 7, 2006
Working PapersEveryday Failures in Organizational Learning: Explaining the High Threshold for Speaking Up at Work Authors:James R. Detert and Amy C. Edmondson Abstract This article examines how people working in organizational View Details
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Sean Silverthorne
- 28 May 2013
- First Look
First Look: May 28
individual differences in social dominance orientation-a preference for group-based hierarchy and inequality-interacts with perceptions of socioeconomic threat to influence the use of hypodescent in categorizing half-Black, half-White...
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Sean Silverthorne
- 06 Sep 2016
- First Look
September 6, 2016
that humor plays a fundamental role in shaping interpersonal perceptions and hierarchies within groups. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51589 September 2016 Harvard Business Review Know Your Customers'...
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Carmen Nobel
- 23 Dec 2014
- First Look
First Look: December 23
advice for the simplest bilateral negotiations between monolithic parties, for negotiations through agents or with linked "internal" and "external" aspects, for negotiations in hierarchies and networks, as well as for...
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Carmen Nobel
- 09 May 2017
- First Look
New Research and Ideas, May 9
categorical hierarchies and in the ability to reconcile incompatible organizational capabilities. Second, we theorize and attend to the role of emotional frames in innovation adoption. Thus, we advance a model that articulates how...
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Sean Silverthorne