Filter Results:
(517)
Show Results For
- All HBS Web
(845)
- News (133)
- Research (517)
- Events (4)
- Multimedia (1)
- Faculty Publications (103)
Show Results For
- All HBS Web
(845)
- News (133)
- Research (517)
- Events (4)
- Multimedia (1)
- Faculty Publications (103)
Sort by
- 23 Jan 2024
- Book
More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World
if you own one, you still own your copy of the card as a discrete asset, in a way we don’t normally think of individual ownership of specific dollar bills, for example, even though each bill technically has a serial number. "Rather, each... View Details
- 07 Jul 2008
- Research & Ideas
Innovation Corrupted: How Managers Can Avoid Another Enron
for natural gas, and to create derivative supply contracts that could help customers manage the risks of demand volatility and price swings more effectively than before. In this way, Skilling and his colleagues solved a major contracting... View Details
- 30 Jan 2018
- First Look
January 30, 2018
Sandino Abstract—Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of... View Details
Keywords: Sean Silverthorne
- 01 Oct 2001
- Research & Ideas
How To Make Restructuring Work for Your Company
Taken together, they suggest there are three critical hurdles or challenges that management faces in any restructuring program: 1. Design. What type of restructuring is appropriate for dealing with the specific challenge, problem, or... View Details
Keywords: by Stuart C. Gilson
- 21 Nov 2022
- Research & Ideas
Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers
track some 20,000 specific retailers to identify merchants using BNPL, including the top US retailers. Penalizing lower-income consumers The loans create what the authors call the “flypaper effect.” Consumers with healthy access to... View Details
- 12 Mar 2013
- First Look
First Look: March 12
But there's a growing consensus that ads don't work on mobile devices; consumers just don't like them. Instead of creating tiny banner ads, smart marketers will turn to apps to reach customers and engage them. Effective apps will do one... View Details
Keywords: Sean Silverthorne
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
make raising restaurant employee wages nearly impossible absent increased menu prices, which customers hard hit by the crisis are likely to reject. "The most important thing we are all facing is really the confidence and comfort that... View Details
- 28 Nov 2018
- HBS Case
On Target: Rethinking the Retail Website
Target was awash in customer data from these online sales, but to make sense of it, the company needed to bring in the right people. Paritosh Desai joined Target in August 2013 as vice president of business intelligence, analytics, and... View Details
- 30 May 2018
- Research & Ideas
Should Retailers Match Their Own Prices Online and in Stores?
brick-and-mortars, including Best Buy, Target, Staples, and Sears, will gladly match their online prices in-store if a customer asks for them. However, others, like Home Depot, Bloomingdale’s, and Macy’s, are usually quite firm about... View Details
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
Uncertainty, Complexity, and Ambiguity. While these words seem similar in many respects, a key point of VUCA is that each of these terms describes a different situation that requires a specific response. Nathan Bennett, a professor with... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 30 May 2024
- Research & Ideas
Racial Bias Might Be Infecting Patient Portals. Can AI Help?
with thoughtful design, AI language models could help reduce biases in portals specifically and in health care generally. Such technology could reduce inequities by eliminating language nuances that may cause triage nurses to prioritize... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
address concerns, and ultimately get everyone back on the same track to achieve team goals. Team leaders should focus their relaunch in four key areas. Revisit your shared purpose. A relaunch ensures that every team member understands and buys into the clear and View Details
Keywords: by Sean Silverthorne
- 17 Feb 2022
- Book
When Employees Feel a Sense of Purpose, Companies Succeed
to the specific content of their cultures, shaping them to inculcate specific behaviors relevant to strategic execution. Eager to support goals like innovation, quality, growth, and excellence in View Details
Keywords: by Ranjay Gulati
- 03 May 2016
- First Look
First Look, May 3, 2016
and Television Audience Measurement Markets By: Greene, Hillary, and Dennis Yao Abstract—This paper explores how firms within the audience measurement industry, specifically its radio and television markets, have navigated myriad market... View Details
Keywords: Sean Silverthorne
- 04 Apr 2023
- What Do You Think?
How Does Remote Work Affect Innovation?
centered on ideas that individuals with specific knowledge and skills can come up with on their own working remotely? Regardless of inevitable improvements in technology that will facilitate collaboration from afar, will this be the same... View Details
Keywords: by James Heskett
- 09 Nov 2021
- Research & Ideas
The Simple Secret of Effective Mentoring Programs
company that operates a call center in which workers handle customer inquiries about purchasing new digital products and services, including phone, TV, and internet service. Though the company already had a robust training program in... View Details
Keywords: by Jay Fitzgerald
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
ethical practice is the best compass, she advises. “The world is changing around businesses,” Nelson says. “There is more pressure to make profits, and at the same time to respond to environmental, social, and governance issues.” And, she says, good workplace and View Details
Keywords: by Lane Lambert
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
nation developed organized sales forces to the same degree as the United States by the early twentieth century. For the average salesman, used to traveling more or less on his own (and at that time, almost all were male), this meant a number of changes. Now his routes... View Details
Keywords: by Laura Linard
- 19 Apr 2010
- Research & Ideas
The History of Beauty
strove to create a brand that symbolized style and elegance, he got his first order by smashing a bottle of his perfume on the floor of a prominent Parisian department store, in a successful gambit to get customers to smell it. He created... View Details
- 18 Feb 2009
- First Look
First Look: February 18, 2009
implications of such two-sided competition on the actions and source of profits of media firms. One main conclusion we reach is that media firms may charge higher content prices in a duopoly than in a monopoly. This happens because competition for advertisers can... View Details
Keywords: Martha Lagace