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Show Results For
- All HBS Web
(3,596)
- People (5)
- News (558)
- Research (2,450)
- Events (5)
- Multimedia (5)
- Faculty Publications (1,348)
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- 15 Jun 2021
- News
Case Study: Inside Story
lost some of their charm when set down on paper. She eventually left her tech job at Udacity to focus on building a way to capture them. “I wanted to find a way to make it easy for my parents to share these stories, View Details
- 25 Mar 2019
- News
Rent The Runway Joins the Unicorn Club
woman’s need for wanting access—not necessarily ownership—to designer apparel, accessories and now home products,” she tells the magazine. What’s behind RTR’s rapid rise? The article quotes a T. Rowe Price analyst, who notes that a key... View Details
- 01 Sep 2008
- News
Say “Green Cheese”
HOUSENBOLD: Picture perfect. All over America, shoeboxes full of print photos are gathering dust. But hard copy is not dead: There’s a growing demand for homemade picture books and scrapbooks whose pages people can design online... View Details
- 01 Feb 2001
- News
The Doctor Is In
and to experience the personal bond that often develops between doctor and patient. "The relationships you build with patients are surpassed only by those you have with family... View Details
- 01 Mar 2018
- News
Money (Actually) Can Buy Happiness
step back and asked, What’s the fundamental relationship between money and happiness? We were interested in answering that question in order to design interventions: What can... View Details
Keywords: April White
- 01 Sep 2011
- News
Water for Life
sustainability and CSR in addressing customer needs and building trust with the communities we serve. However, we have to make sure that our CSR programs are strategic to our... View Details
- 01 Sep 2014
- News
Case Study: Declawing the Competition
and try to build personal relationships with your customers that encourage loyalty. It is not the products that you sell, but the experience and... View Details
- 01 Mar 2007
- News
The Joy of Work
of their work each day on a numerical scale and to describe briefly one work-related event that stood out in some way. What have you discovered about the relationship between creativity View Details
- 01 Jun 2016
- News
Case Study: On the Table
for the challenge of educating and acquiring customers new to making large online purchases. But what the company didn’t expect was the absence of the infrastructure necessary to support e-commerce. Very... View Details
- 07 Nov 2018
- News
A Market-Based Approach to Solving the World’s Water Crisis
water.org has done that is perhaps distinct is try to very much focus on where the primary barriers are that exists between people and water and people View Details
- 01 Sep 2008
- News
Faculty Books
implementing successful transformations. In this book he examines the crucial first step in his framework: creating a sense of urgency by getting people to actually see and feel the need for change. Why View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
celebratory fireworks. "We've always thought of OPM as a family, so it's wonderful to see all the families here tonight," he noted. "The friendships and relationships that are reinforced by class reunions... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
custom voice system, which means there’s a whole range of small- and mid-sized businesses that are underserved,” Sambvani says. With Slang.ai, he’s offering mid-market companies access to these more... View Details
- 10 Apr 2023
- News
Health Care Systems Need to Better Understand Patients as Consumers
- 01 Sep 2012
- News
HBS Is Committed to Increasing Alumni Engagement
Skeete Tatum HBS has taken on a major initiative to deepen its connection to alumni by increasing engagement and participation. To better understand the relationships that currently exist between alumni... View Details
- 01 Jun 2005
- News
Transforming the IRS
feedback from taxpayers and employees as well as measures of meaningful business results, was a critical step in changing attitudes. How did you improve customer service? There were no quick fixes or silver... View Details
- 01 Sep 2020
- News
Giving Amazon the Boot
Amazon], for them to come up empty handed is a missed opportunity,” he says. And if you’re not on Amazon, odds are good that a competitor is. But brands are also wary of the site for the reasons Ford described, especially the fact that... View Details
- 01 Apr 2002
- News
HBS Press Books in Brief
the Harvard Business Review Paperback Series: Harvard Business Review on Customer Relationship Management. This collection of cutting-edge articles will help organizations understand how to build View Details
- 01 Sep 2015
- News
Case Study: Golden Ticket
active.com) tend to focus on participants rather than attendees, and the larger ticketing companies such as Ticketmaster have shown no interest in breaking into smaller markets with thinner margins. The... View Details
- 01 Mar 2014
- News
Cutting Edge
Steve Silk (MBA 1978), shown here with his Smith Brothers actors, is a master at fashioning turnarounds. SILK & HIS BROS: "Iconic brands like Smith Brothers get instantaneous consumer and media respect." Photos courtesy of Smith Brothers... View Details