Show Results For
-
All HBS Web
(1,241)
- News (252)
- Research (893)
- Events (3)
- Multimedia (1)
- Faculty Publications (358)
Show Results For
-
All HBS Web
(1,241)
- News (252)
- Research (893)
- Events (3)
- Multimedia (1)
- Faculty Publications (358)
- April 2006
- Background Note
Designing Sustainable Service Models
- August 2018 (Revised April 2019)
- Supplement
Chateau Winery (B): Supervised Learning
- July–August 2013
- Article
A Joint Model of Usage and Churn in Contractual Settings
- 01 Aug 2023
- What Do You Think?
As Leaders, Why Do We Continue to Reward A, While Hoping for B?
- August 2016
- Case
CSI Ingenieros
Ryan W. Buell
Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details
- Research Summary
Trust
In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details
- Article
The Perils of Proactive Churn Prevention Using Plan Recommendations: Evidence from a Field Experiment
- October 2018 (Revised February 2020)
- Case
Commonwealth Bank of Australia: Unbanklike Experimentation
In August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks and was also trying to improve the financial well-being of... View Details
- June 2012
- Article
Pricing to Create Shared Value
- April 2012 (Revised February 2013)
- Case
H-E-B: Creating a Movement to Reduce Obesity in Texas
- Article
Market Heterogeneity and Local Capacity Decisions in Services
Sunil Gupta
Co-Chair, Driving Digital Strategy
Sunil Gupta is the Edward W. Carter Professor of Business Administration and co-chair of the executive program on Driving... View Details
- September – October 2011
- Article
Manage the Culture Cycle
- November 2001 (Revised October 2004)
- Case
IBM Network Technology (A)
- February 2021
- Background Note
Jobs to Be Done: A Toolbox
- September 2005
- Case
IBM Network Technology (A) (Abridged)
- 15 Oct 2012
- News
Pay-as-You-Drive Insurance: Big Brother Needs a Makeover
- 2007
- Working Paper
Mental Accounting and Small Windfalls: Evidence from an Online Grocer
- 14 Feb 2011
- Research & Ideas