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Show Results For
-
All HBS Web
(7,194)
- People (50)
- News (2,514)
- Research (3,395)
- Events (12)
- Multimedia (12)
- Faculty Publications (1,778)
- March 2012
- Article
China's Growing IT Services and Software Industry: Challenges and Implications
By: F. Warren McFarlan, Ning Jia and Justin Wong
The Chinese management software and IT services industry has grown dramatically over the past two decades and today is about the size of the Indian industry a decade ago. The objective of this article is to help CIOs in firms outside of China better understand the...
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The Art of Negotiation
Michael Wheeler's The Art of Negotiation offers a distinctive, creative approach to negotiation. The process cannot be scripted. Other parties will have their own agendas and ideas about how the interaction should unfold. As a result, negotiation must be improvised on...
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- 24 Sep 2014
- Op-Ed
Stop Thinking of Climate Change as a Religious or Political Issue
You sometimes hear people say things like, "I believe in global warming" or "I don't believe in climate change." It seems odd to approach climate change in this way, as though it were a question of belief,...
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- Web
Research Staff Services - Faculty & Research
Research Services Research Staff Services 22ms As part of the Division of Research and Faculty Development (DRFD), Research Staff Services (RSS)...
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- Web
RCS Cheat Sheet - Research Computing Services
Help RCS Cheat Sheet 4ms Check out the links below to quickly get started with our statistical/data services, high-throughput compute cluster, research software, and training. For additional assistance, please see our help page. Statistical and Data View Details
- April 2015
- Case
Dutch Bros. Coffee: A Compelling Future
By: Joshua Margolis and Christine Snively
Travis Boersma, co-founder and President of the Dutch Bros. coffee chain, faces three operational decisions that will shape the company's growth trajectory and distinctive culture. First, should they offer a specialty coffee at a subset of their stores in one region...
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Keywords:
Culture And Community;
Service Management;
Retail;
Food;
Managing Growth;
Family Business;
Small Business;
Leadership;
Culture;
Food and Beverage Industry;
Oregon
Margolis, Joshua, and Christine Snively. "Dutch Bros. Coffee: A Compelling Future." Harvard Business School Case 415-010, April 2015.
- 10 Nov 2021
- Blog Post
Veterans in the MBA Program: Profiles of Service
the case method, research, and life as an HBS student, planting a seed of opportunity that he came back to following his service in the Marine Corps. Born and raised in...
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- 04 Dec 2023
- Blog Post
My Summer of Joy with the National Parks Service
Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources Center (SRC). The SRC...
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- Web
Research Computing Services - Faculty & Research
Research Services Research Computing Services 2ms Research Computing Services (RCS) is a centralized service...
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- Web
Frequently Asked Questions - Research Computing Services
Help Frequently Asked Questions 7ms Accessing Our Services and Training Can I provide a research collaborator access to the HBSGrid? Non-HBS Collaborators of HBS faculty can gain access to the research...
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- September 2018 (Revised October 2018)
- Supplement
Lexoo: Building a Long-Lasting Platform
By: Chiara Farronato and Elena Corsi
Lexoo, a UK-based online marketplace for legal services, was facing the strategic choice of how to grow from early start-up to mature platform. Daniel van Binsbergen, Lexoo's CEO, and web developer Chris O'Sullivan, CTO, had set up Lexoo to help Small and Medium-Sized...
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- 24 Aug 2009
- Research & Ideas
SuperCorp: Values as Guidance System
What's good for General Motors may no longer be good for the country. In its place must arise a new model of the company, one that serves society as well as rewarding...
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Keywords:
by Rosabeth Moss Kanter
- 01 Jun 2010
- News
Students Serve as Consultants
Twelve HBS students spent their January Term as volunteer consultants to USAID projects in Bangladesh, Jordan, Morocco and Uganda. Only in its second year, the student-led Global Impact Experience program, the brainchild of Rich Chung...
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- 01 Jun 2004
- News
Alumni Clubs Click with New Web Services
simplicity and low cost of a tool like this.” The benefits of the new service outweigh the annual $750 fee, says Rogelio Fussa, assistant director and club liaison for Alumni Programs at HBS. View Details
- April 1993 (Revised May 2009)
- Case
Aravind Eye Hospital, Madurai, India: In Service for Sight, The
Starting as a modest 20-bed hospital, Aravind had grown into a 1,400-bed hospital complex by 1992. It had by then screened 3.65 million patients and performed 335,000 cataract surgeries, nearly 70% of them free of cost for the poorest of India's blind population....
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Keywords:
Developing Countries and Economies;
Social Marketing;
Service Delivery;
Service Operations;
Welfare;
Expansion;
Health Industry;
India
Rangan, V. Kasturi. "Aravind Eye Hospital, Madurai, India: In Service for Sight, The." Harvard Business School Case 593-098, April 1993. (Revised May 2009.)
- 17 Sep 2021
- Blog Post
Video Blog: My Experience as a Veteran in the HBS/HKS Joint Degree
ultimately, that brought me to Harvard Business School and the Harvard Kennedy School. After first arriving at Harvard, I was initially worried that I wasn't going to be able to be a value add in the classroom or on the ecosystem View Details
- 24 Mar 2021
- News
Outsider-Insider Named CEO of Amazon Web Services
Photo via LinkedIn Photo via LinkedIn On March 23, recently appointed Amazon CEO Andy Jassy (MBA 1997) named Adam Selipsky (MBA 1993) head of Amazon Web Services (AWS), a $50 billion business that...
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- 01 Dec 2020
- News
Steady as She Goes
Courtesy Coles This was going to be the year everything got back to normal. Since Leah Weckert (MBA 2008) became the CFO at Australia’s Coles Group in 2018, the supermarket giant had announced a demerger—the largest in the country’s...
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- March 2018 (Revised March 2019)
- Technical Note
Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains
By: Tatiana Sandino
This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make...
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Keywords:
Service Operations;
Standards;
Employees;
Service Delivery;
Decision Making;
Power and Influence;
Service Industry;
Service Industry
Sandino, Tatiana. "Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains." Harvard Business School Technical Note 118-082, March 2018. (Revised March 2019.)