Managing Difficult Interactions - Publications - Faculty & Research

01 Jun 2008
News

Greed, Gullibility, and Optimism

call “extreme extrapolation comfort,” which is the belief that if something happens for a little while, it will happen forever. There were times when we should have known we were approaching the subprime debacle, but when, exactly, the bubble would burst was always... View Details

Keywords: Deborah Blagg; Management; Management; Management

01 Sep 2015
News

The Protagonist Goes Prime Time

Buell sprints from the Skydeck, his gray jacket flapping, to add another student idea to the slowly growing list on the chalkboard. The Managing Health Care Delivery Executive Education class is brainstorming ways to improve the customer... View Details

Keywords: April White

01 Dec 2013
News

Alumni News | Book Briefs

out of the way. What It Takes: Seven Secrets of Success from the World's Greatest Professional Firms by Charles D. Ellis (MBA 1963) (Wiley) Having devoted a 50-year career to consulting with and studying professional firms around the globe, Ellis learned firsthand how... View Details

Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

Career Coach

Tim Butler

in this area. His research led to the development of the CareerLeader business career assessment program that is used by over 600 MBA programs, universities, and corporations around the world. His coaching is focused on the development of career vision, making View Details

Profile

Suchita Prasad

Why was earning an HBS MBA important to you? Earning my MBA at HBS is important to me because it allows me the freedom to choose my end career and define my path to getting there. Through interaction with my section mates, professors and... View Details

Keywords: Consulting; Manufacturing

Profile

Margarita de la Piedra Carrillo

which is what I'll experience in my career. I think the so-called "softer" courses in management and human resources are very important. Talking to alumni, they say a big percentage of their time is spent dealing with people... View Details

Keywords: Investment Banking; Consulting

10 Sep 2008
News

Thanks for the Memories

is a real trip down memory lane, with hundreds of photos divided into two dozen categories and also accessible by year. The Timeline is a truly remarkable feat of interactive programming. Start with 1908, when the School was founded, and... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

Profile

Mi Zhou

“I like math and love interacting with people,” Mi Zhou says. “Business is a good combination of both.” Working with McKinsey, first in Beijing and then in Frankfurt, allowed Mi “to explore different industries and functions.” Mi’s... View Details

01 Jun 2008
News

A Binary Formula

strategic thinking in terms of how you manage these types of projects, how you manage investors’ expectations, and how you manage partners. “I see a lot of great research going... View Details

Keywords: Garry Emmons; science; research; Management; Management; Management

19 Nov 2001
Research & Ideas

Wrapping Your Alliances In a World Wide Web

business together and so are willing to invest resources in building a highly functional link, especially one that allows their information systems to interact on routine tasks without human intervention. This intervention is costly and... View Details

Keywords: by Andrew McAfee

01 Sep 2006
News

Light Years Ahead

team, an experience that convinced him that he needed more management skills. By his own recollection, he was virtually “clueless” about the very special place to which he was heading. His application to the MBA Program caught the... View Details

Keywords: Roger Thompson; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Apr 2001
News

Big Deals: Project Finance Helps Mitigate Risk in Large-Scale Investments

difficult to manage and prone to conflicts between actual and optimal investment behavior. An inherent lack of flexibility compounds these challenges, because most projects involve binary “go/no-go”... View Details

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details

Keywords: by Deborah Blagg; Service

14 Jun 2024
News

Highlights from the Spring 2024 Alumni Board Meeting

Harvard Business School hosted its annual spring Alumni Board Meeting in late May, bringing together its members for a two-day event that included interactive sessions with faculty and HBS leadership on the School and its programs,... View Details

01 Jun 2001
News

Teaching for the Ages: the MBA Classroom in the 21st Century

different could things be?” It’s only been thirteen years since I graduated from HBS, and we in the Class of 1988 were remarkably forward-thinking about technology. Ours was the first class to have a subject called Management Information... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

03 Mar 2016
News

3-Minute Briefing: Pamela Meyer (MBA 1986)

the uncomfortable moments. The ability to have a difficult conversation is a necessary social skill that mature leaders have to develop. Knowing someone is deceptive is quite different from knowing the truth. It’s important to recognize... View Details

Keywords: Julia Hanna

02 Jun 2014
Research & Ideas

Secrets to a Successful Social Media Strategy

some social media platforms soar while others fizzle, and how business can use them to generate profit. "I have always been fascinated that humans interact online when we can interact offline as we have for... View Details

Keywords: by Carmen Nobel

01 Sep 2012
News

High Honors

brought more women into the traditionally male world of mining. When she joined Anglo American, there were few women in leadership positions, while today 22 percent of the company’s managers are female. “It is a business imperative,” she... View Details

Keywords: Susan Young; Corporate, Subsidiary, and Regional Managing Offices; Corporate, Subsidiary, and Regional Managing Offices; Corporate, Subsidiary, and Regional Managing Offices; Corporate, Subsidiary, and Regional Managing Offices; Corporate, Subsidiary, and Regional Managing Offices; Corporate, Subsidiary, and Regional Managing Offices; Corporate, Subsidiary, and Regional Managing Offices; Corporate, Subsidiary, and Regional Managing Offices

04 Feb 2022
News

Hour by Hour

application to connect employers and former workers in good standing, and allow employers to automate and manage their interactions with former employees. HourWork’s model—pooling and then nurturing former... View Details

18 Jul 2014
News

Team Players

Olympic Park Legacy Company. Her education and experience complemented Blumkin's, as did her roots across the river in Mamaroneck, in New York's Westchester County. Blumkin immediately signed Lehrer as manager of communications and... View Details

Keywords: Robert S. Benchley; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

Publications