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- Faculty Publications (893)
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
to let customers acquire points or miles or any loot unconnected to the product they are using . . . It's about customers and suppliers caring for each other's success." As Alan de Winter put it, "A consistently well-delivered product or service at good View Details
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by James Heskett
- 01 Sep 2004
- News
Survey Spotlights HBS Experience
average of 2.4 firms each. These are among the preliminary findings of a survey conducted early this year to shed light on the impact that HBS has had on helping MBA Program graduates along their diverse career paths. The survey, a first...
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- 25 Mar 2013
- Research & Ideas
How Chapter 11 Saved the US Economy
truth is anything but— "it's about reviving companies," says Gilson, author of the 2010 book Creating Value through Corporate Restructuring: Case Studies in Bankruptcies, Buyouts, and Breakups . Reviving The Economy Taking a...
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- 30 Mar 2010
- First Look
First Look: March 30
practices of their portfolio firms. Prior research documents that PE firms create economic value in portfolio firms through effective governance, financial, and operational...
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Sean Silverthorne
- 01 Dec 2002
- News
Alumni Honorees Urge Students to Emphasize Ethics
is now one of the three largest executive search firms in the world, with billings of almost $300 million last year. At the 2002 HBS Alumni Achievement Awards panel discussion, held in Burden Auditorium October 3, award recipient Margie...
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- July 2004 (Revised December 2004)
- Case
Timberland: Commerce and Justice
By: James E. Austin, Herman B. Leonard and James Quinn
When Jeffrey Swartz became the third generation in his family to lead the Timberland Co., he pursued a strategy in which commerce and justice were "inextricably linked." Community involvement, environmental management, and global labor standards became not addenda to...
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Business Model;
For-Profit Firms;
Innovation and Invention;
Leadership Development;
Corporate Social Responsibility and Impact;
Programs;
Opportunities;
Alignment;
Business Strategy;
Value
Austin, James E., Herman B. Leonard, and James Quinn. "Timberland: Commerce and Justice." Harvard Business School Case 305-002, July 2004. (Revised December 2004.)
- 27 Jul 2009
- Research & Ideas
Social Network Marketing: What Works?
it's important to understand both who influences purchase decisions in online communities and which groups of users can be influenced. “Viral campaigns truly leverage the network aspect of these social networking sites.” "By understanding the social network of users,...
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- 16 Nov 1999
- Lessons from the Classroom
Leading Change and Organizational Renewal
ability to exert leverage on suppliers is growing. Consider one firm we've worked with, an international consortium of independent gas companies. Recently, one of their valued global customers told them that...
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by Staff
- 25 Oct 2012
- Research & Ideas
Developing the Global Leader
the respect and capacity to pull the best out of each area of the corporation." A self-awareness and self-assurance when it comes to one's values and sense of purpose. At the same time, however, "you need to be flexible in...
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by Julia Hanna
- 01 Oct 2002
- News
Books
The Heart of Change by John P. Kotter and Dan S. Cohen Searching for a Corporate Savior by Rakesh Khurana Making Markets: How Firms Can Design and Profit from Online Auctions and Exchanges by Ajit Kambil and Eric Van Heck Leading Terms:...
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- 03 May 2016
- First Look
First Look, May 3, 2016
ambitious goal of creating a showcase high-tech city from scratch. The collaboration brought together software entrepreneurs, real estate developers, city government officials, architects, builders, and technology corporations. Taking a close look at the work, norms,...
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Sean Silverthorne
- Student-Profile
Byungyeon Kim
explains. Interested in the ways that value is created through delivering enhanced communications and user experience, Byungyeon researched master’s programs in marketing, ultimately enrolling at Korea University Business School. During...
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- Profile
Justine Lelchuk
each day has in store for me. Finally, I was looking for a company that valued training and would support my decision to go to grad school." Deloitte Consulting met the criteria, placing her in a rotational program that exposed...
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- Profile
Ann Chao
Accepted into HBS’ 2+2 program, Ann completed her college education then worked as a consultant for a German firm in Beijing. “Nuclear power, automotive, steel distribution, financial services – I got a good view of many different kinds...
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- 13 Oct 2015
- Research & Ideas
Does Business Get Done the Same Way in Emerging and Developed Countries?
in the family affairs of its most senior executives, family or not. Akfen Holding, founded 50 years after Koç in Ankara, holds a variety of construction, engineering and other firms related to infrastructure development. It has about...
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by Sean Silverthorne
- 15 Feb 2000
- Research & Ideas
The Right Connections
assess the quality of the young firm." It was while following a friend's small biotech firm as it went public that Higgins first noticed that pre-IPO discussions consistently homed in on one question: "What company did you work...
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by Judith A. Ross
- 17 Jul 2006
- Lessons from the Classroom
Developing a Strategy for Digital Convergence
the horizontal model, smaller competitors are sustaining themselves on discrete pieces of the business. RAMBUS offers the core technology, NVidia specializes in design, and TSMC offers fabrication services. "The key strategic question is where to play in the View Details
- 01 Apr 1997
- News
Manager's Notebook
partner is extremely important." Rayport and Hagel envision a new type of service company emerging in which certain firms - which they term "info-mediaries" - serve as trusted liaisons between customers and vendors, helping customers...
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Judith Ross
- Web
Winning with Digital Platforms Online Course | HBS Online
capture value Understand network effects and how to leverage them to achieve growth Discover how to launch, scale, and maintain a successful platform business Overcome operational challenges associated with developing, overseeing, or...
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- 14 Jun 2011
- First Look
First Look: June 14
managers, and the company ends up as a collection of feudal baronies. This is a recipe for long-term failure, say the authors. Their research of 12 top management teams at major companies suggests that firms thrive only when senior teams...
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Sean Silverthorne