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  • Article

Emotional Acknowledgment: How Verbalizing Others' Emotions Fosters Interpersonal Trust

By: Alisa Yu, Justin M. Berg and Julian Zlatev
People often respond to others’ emotions using verbal acknowledgment (e.g., “You seem upset”). Yet, little is known about the relational benefits and risks of acknowledging others’ emotions in the workplace. We draw upon Costly Signaling Theory to posit how emotional... View Details
Keywords: Emotion; Costly Signaling; Interpersonal Trust; Emotional Valence; Interpersonal Relationships; Empathic Accuracy; Emotions; Relationships; Trust; Interpersonal Communication
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  • Article

Machine Learning Approaches to Facial and Text Analysis: Discovering CEO Oral Communication Styles

By: Prithwiraj Choudhury, Dan Wang, Natalie A. Carlson and Tarun Khanna
We demonstrate how a novel synthesis of three methods—(1) unsupervised topic modeling of text data to generate new measures of textual variance, (2) sentiment analysis of text data, and (3) supervised ML coding of facial images with a cutting-edge convolutional neural... View Details
Keywords: CEOs; Communication Style; Machine Learning; Spoken Communication; Nonverbal Communication; Personal Characteristics; Analysis; Performance
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  • March 2021
  • Article

Opting-in to Prosocial Incentives

By: Daniel Schwartz, Elizabeth A. Keenan, Alex Imas and Ayelet Gneezy
The design of effective incentive schemes that are both successful in motivating employees and keeping down costs is of critical importance. Research has demonstrated that prosocial incentives, where individuals’ effort benefits a charitable organization, can sometimes... View Details
Keywords: Incentives; Prosocial Behavior; Behavioral Economics; Field Experiments; Recycling; Prosocial Motivation; Decision Making; Motivation and Incentives; Behavior
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    Improving the Rhythm of Your Collaboration

    Winner of the annual MIT Sloan Management Review Richard Beckhard Memorial Prize, for the most outstanding MIT SMR article on planned change and organizational development. Chosen by MIT Sloan faculty judges Deborah Ancona, John Van Maanen, and Cyrus... View Details

    • December 2005 (Revised February 2006)
    • Case

    Migros

    By: Forest L. Reinhardt, Vincent Marie Dessain and Anders Sjoman
    In October 2005, Urs Riedener, head of marketing at Swiss retailer Migros, is contemplating the company's competitive position. Primarily a retailer for foods and near-foods products, the cooperative Migros, with close to 600 retail outlets in Switzerland (but only... View Details
    Keywords: Competitive Advantage; Corporate Governance; Corporate Strategy; Cooperative Ownership; Supply Chain Management; Product Marketing; Environmental Sustainability; Social Enterprise; Business or Company Management; Marketing Strategy; Retail Industry; Agriculture and Agribusiness Industry; Switzerland
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    • 22 May 2024
    • HBS Case

    Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

    they have. We have to learn how to build a system that takes the benefits from that technology.” The Chinese version of TikTok, Douyin, uses the same framework for social engagement but has been deployed in a way that strengthens the... View Details
    Keywords: by Rachel Layne; Technology
    • August 2019
    • Background Note

    Note on Shared Ownership

    By: Ethan Bernstein and Nick Rekenthaler
    While several tactics can drive company performance by instilling a sense of shared ownership among employees, perhaps the most direct is to actually share ownership with employees. Many public and private companies across industries have done just that, and studies... View Details
    Keywords: Employee Stock Ownership Plan; Human Resources; Employees; Human Capital; Ownership; Cooperative Ownership; Employee Ownership; Customer Ownership; Governance
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    • 16 Feb 2024
    • Research & Ideas

    As AI Upends Recruiting, Job Seekers Need a Waze App for Careers

    different types of benefits than previous generations of workers. Employers should revisit their benefits packages, enhancing them to reflect the needs of today’s employees like caregiving support and... View Details
    Keywords: by Rachel Layne; Information Technology; Technology
    • Research Summary

    Price as a Stimulus to Think: The Case for Willful Overpricing

    Consumers aware of a new benefit will often experience uncertainty about its personal relevance or usage value. This paper shows that the decision to deliberate further to resolve this uncertainty and reach a polarized judgment of personal relevance critically depends... View Details
    • January 2024
    • Article

    Dog Eat Dog: Balancing Network Effects and Differentiation in a Digital Platform Merger

    By: Chiara Farronato, Jessica Fong and Andrey Fradkin
    Digital platforms are increasingly the subject of regulatory scrutiny. In comparison to multiple competitors, a single platform may increase consumer welfare if network effects are large or may decrease welfare due to higher prices or reduction in platform variety. We... View Details
    Keywords: Platform Differentiation; Digital Platforms; Network Effects; Measurement and Metrics; Mergers and Acquisitions; Outcome or Result
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    • 2022
    • Working Paper

    The Impact of Campaign Finance Rules on Candidate Selection and Electoral Outcomes: Evidence from France

    By: Nikolaj Broberg, Vincent Pons and Clémence Tricaud
    This paper investigates the effects of campaign finance rules on electoral outcomes. In French departmental and municipal elections, candidates competing in districts above 9,000 inhabitants face spending limits and are eligible for public reimbursement if they obtain... View Details
    Keywords: Political Elections; Finance; Governing Rules, Regulations, and Reforms; Outcome or Result; France
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    • May 2020
    • Teaching Note

    Talismark

    By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
    Teaching Note for HBS Case No. 211-097. Talismark negotiated waste hauling contracts for small and medium size companies. Its owners, Charles Muszynski and Marshall Staiman, were able to grow the business by more than 30% per year since it was founded, but believed... View Details
    Keywords: Small Business; Small Business Administration; Infrastructure; Restructuring; Business Processes; Information Management; Sales; Organizational Change and Adaptation; Wastes and Waste Processing
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    • July 2019
    • Article

    The Gravitational Pull of Expressing Passion: When and How Expressing Passion Elicits Status Conferral and Support from Others

    By: Jon M. Jachimowicz, Christopher To, Shira Agasi, Stéphane Côté and Adam D. Galinsky
    Prior research attributes the positive effects of passion on professional success to intrapersonal characteristics. We propose that interpersonal processes are also critical because observers confer status on and support those who express passion. These interpersonal... View Details
    Keywords: Passion; Admiration; Support; Emotions; Communication; Perception; Status and Position; Success; Situation or Environment; Competition
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    • February 2019
    • Article

    Pettiness in Social Exchange

    By: Tami Kim, Ting Zhang and Michael I. Norton
    We identify and document a novel construct—pettiness, or intentional attentiveness to trivial details—and examine its (negative) implications in interpersonal relationships and social exchange. Seven studies show that pettiness manifests across different types of... View Details
    Keywords: Relationships; Personal Characteristics; Perception; Societal Protocols
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    • 2018
    • Working Paper

    Expressive Voting and Its Cost: Evidence from Runoffs with Two or Three Candidates

    By: Vincent Pons and Clémence Tricaud
    In French parliamentary and local elections, candidates ranked first and second in the first round automatically qualify for the second round, while a third candidate qualifies only when selected by more than 12.5 percent of registered citizens. Using a fuzzy RDD... View Details
    Keywords: Expressive Voting; Strategic Voting; Regression Discontinuity Design; French Elections; Voting; Political Elections; Behavior; France
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    • 2017
    • Chapter

    Multinational Activity in Emerging Markets: How and When Does Foreign Direct Investment Promote Growth?

    By: Laura Alfaro
    Among the prominent economic trends in recent decades is the exponential increase in flows of goods and capital driven by technological progress and a falling number of restrictions. A key driver of this phenomenon has been the cross-border production, foreign... View Details
    Keywords: Multinational Activity; Growth; Spillovers; Complementarities; Foreign Direct Investment; Emerging Markets; Growth and Development; Multinational Firms and Management
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    • March 2017
    • Teaching Plan

    The Maine Food Cluster Project

    By: Karen Mills
    The case introduces Craig Denekas, the head of the Libra Foundation, an unusual, private foundation based in Maine, which owns three locally based food companies. Denekas has initiated a project to explore how to grow the food sector in Maine, benefiting not only... View Details
    Keywords: Maine; Clusters; Libra Foundation; Locally-based Companies; Food Industry; Development Economics; Industry Clusters; Food; Food and Beverage Industry; Agriculture and Agribusiness Industry; Maine
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    • 2015
    • Working Paper

    Crowdsourced Digital Goods and Firm Productivity: Evidence from Open Source Software

    By: Frank Nagle
    As firms increasingly rely on crowdsourced digital goods, understanding their impact on productivity becomes critical. This study measures the firm-level productivity impact of one such good, non-pecuniary (free) open source software (OSS). The results show a... View Details
    Keywords: Open Source Distribution; Performance Productivity; Software
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    • May 2014
    • Article

    Information and Two-Sided Platform Profits

    By: Andrei Hagiu and Hanna Halaburda
    We study the effect of different levels of information on two-sided platform profits under monopoly and competition. One side (developers) is always informed about all prices and therefore forms responsive expectations. In contrast, we allow the other side (users) to... View Details
    Keywords: Responsive Expectations; Passive Expectations; Wary Expectations; Information; Performance Expectations; Two-Sided Platforms; Monopoly
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    • September 2012
    • Teaching Note

    Vodafone Japan (A), (B) and (C) (TN)

    By: Juan Alcacer
    The series of three cases is used in Harvard Business School's (HBS) elective course "Competing Globally" as the second case in the first module (Why?: Strategies to create value globally) (See "Competing Globally: Course Note for Instructors", HBS 713-422). The module... View Details
    Keywords: Telecommunications; Technological Innovation; Technology Strategy; Operations Strategy; Information Technology; Operations; Mobile and Wireless Technology; Strategy; Telecommunications Industry; Japan
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