Publications

October 1982
Case

Assessing Managerial Talent at AT&T (A) (Condensed)

By: Michael Beer

Keywords: Talent and Talent Management; Leadership Development; Human Resources; Management; Telecommunications Industry; United States

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Student-Profile

Kala Viswanathan

has found that her background in engineering serves her well in the Technology and Operations Management program at HBS. “Engineering requires a problem-solving mindset,” she says. “Many of those same skills... View Details

01 Mar 2009
News

Inciting Wonder

ROGERS: State dinners and Easter eggs. Stephen J. Serio/Crain’s Chicago Business As the social secretary for the new administration in Washington, Desirée Rogers (MBA ’85) will have a discreet hand in shaping the personal image that the Obama White House presents to... View Details

Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

April 2000 (Revised October 2002)
Background Note

Career Strategies and Tactics in Professional Service Firms

By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry

Presents suggestions for ensuring a good start in a professional services career. View Details

Keywords: Personal Development and Career; Performance Expectations; Performance Effectiveness; Customization and Personalization; Practice; Valuation; Performance Evaluation; Business Startups; Competency and Skills; Learning; Talent and Talent Management; Management Skills; Consulting Industry

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

commented, ''No Surprises Management seems pretty obvious. Why in the world would you want the people you're counting on to help you achieve your objectives to be blindsided?" Roger Studer added, "Take care of those who take... View Details

Keywords: by James Heskett

01 Jun 2009
News

Inside the Partnership

savvy and organizational skills to the man Wall Street loved to hate, President Franklin D. Roosevelt, as detailed in this excerpt from the chapter “The Long Road Back.” Having tasted politics in 1932 by working for Franklin D. Roosevelt... View Details

Keywords: Garry Emmons

August 1996 (Revised February 2000)
Exercise

Decision-Making Exercise (A)

By: David A. Garvin and Michael Roberto

Provides questionnaires so students can compare their experiences with different decison-making processes. Students read "Growing Pains," a Harvard Business Review (HBR) case study, and then work in teams to come up with recommendations using a consensus approach to... View Details

Keywords: Conflict Management; Decision Making; Management Skills

February 1975 (Revised December 1991)
Case

Elizabeth Best (B)

By: Wickham Skinner and Ardis Burst

Describes what a new political appointee with years of volunteer experience did in office. View Details

Keywords: Government and Politics; Organizational Structure; Management Skills; Public Administration Industry

29 Jun 2009
Sharpening Your Skills

Sharpening Your Skills: Leading Change

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered: How do I build my business in this environment? What should leaders... View Details

Keywords: by Staff

02 Apr 2019
Working Paper Summaries

Managerial Quality and Productivity Dynamics

Keywords: by Achyuta Adhvaryu, Anant Nyshadham, and Jorge Tamayo; Fashion

18 Nov 2014
News

Providing relief when disaster strikes

Erik Dyson (MBA 1999) uses the management skills he learned at HBS to lead All Hands Volunteers, a nonprofit that coordinates volunteers around the world to help communities affected by natural disasters.... View Details

01 Jun 2009
News

Cynthia Carroll

applied value-based management throughout the company and are inviting people to think out of the box, take much more responsibility for themselves and others, and really drive for value. Mining operations can directly affect communities,... View Details

Keywords: Garry Emmons; Management; Management

Career Coach

Sarah Bua

public sector, health care consulting, venture capital and new business creation. Sarah helps her coachees identify, strategize a path towards, achieve and sustain their unique career visions. Her skills and interest span the entire... View Details

Keywords: Investment Management; Investment Management; Investment Management; Investment Management; Investment Management; Investment Management; Investment Management; Investment Management; Investment Management; Investment Management; Investment Management; Investment Management; Investment Management; Investment Management

August 2008 (Revised July 2012)
Background Note

The Power to Persuade (Abridged)

By: Michael Watkins, G. Felda Hardymon and Ann Leamon

This note develops and explains a five-part framework for persuading others to support (or not oppose) a desired course of action. View Details

Keywords: Framework; Management Skills; Negotiation Tactics; Power and Influence; Cooperation

Article

Organizational Ambidexterity: IBM and Emerging Business Opportunities

By: Charles A. O'Reilly III, J. Bruce Harreld and Michael L. Tushman

Keywords: Organizational Change and Adaptation; Management Skills; Competitive Advantage; Leadership; Theory; Technology Industry

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September 2002
Background Note

Presence of Mind

By: Michael A. Wheeler

This case is reflection on the importance of acquiring presence of mind in negotiations. Using a variety of metaphors, the case explores different ways for negotiators to achieve this selfawareness. Athletes experience the phenomenon of "being in the zone," artists and... View Details

Keywords: Management Skills; Negotiation Tactics; Negotiation Style; Interpersonal Communication; Decision Making

July 1996
Background Note

The GM's Leadership Challenge: Building a Self-Renewing Institution

By: Christopher A. Bartlett and Ashish Nanda

Highlights the general manager's role in building a self-renewing organization. View Details

Keywords: Management Skills; Leadership Development; Managerial Roles; Management Teams; Organizational Structure