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Show Results For
-
All HBS Web
(2,475)
- People (3)
- News (433)
- Research (1,709)
- Events (9)
- Multimedia (36)
- Faculty Publications (1,233)
- 01 Mar 2014
- News
Cutting Edge
and bolts: exiting underperforming adjunct businesses (e.g., pickles and fresh poultry); shaking up the management team; improving the supply chain (thereby increasing plant productivity by 50 percent); and developing a sequenced regional...
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- 01 Aug 2001
- News
Ray A. Goldberg (MBA '50)
at the School, John H. Davis, coined the term "agribusiness." The two men wanted a word to describe the complex value-added chain that begins with a farmer's purchase of livestock or seed and ends with a product ready for the consumer's...
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- 01 Oct 2002
- News
Andrew H. Tisch
Growing up in the Fifties and Sixties, Andrew Tisch never had to seek out part-time jobs. Employment opportunities were everywhere in the family business, a chain of hotels in New Jersey, Florida, and New York City. “I started before I...
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- 17 Jul 2006
- Lessons from the Classroom
Developing a Strategy for Digital Convergence
successful along the entire vertical chain in a converging world. In the course, we try to dissect where, and under what conditions, you want to focus on horizontal layers in the value chain versus offering...
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- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
Retail Chain By: Deller, Carolyn, Susanna Gallani, and Tatiana Sandino Abstract—We analyze the effects of a field experiment introducing a values-based 360-degree assessment system at an Indian retailer. The director intended to encourage...
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Keywords:
Dina Gerdeman
- 20 Jul 2015
- Research & Ideas
Globalization Hasn’t Killed the Manufacturing Cluster
create a new cluster. Once the cluster erodes, it's hard to rejuvenate it. "When they actually start to decline, they come apart pretty quickly," Pisano says. When making supply chain decisions, executives need to understand it's more...
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- 24 Jan 2017
- First Look
First Look at New Research: January 24, 2017
States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population. Nearly 67 million people used these clubs in 2004. As the industry grew, many large chains began to emerge, opening...
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Sean Silverthorne
- July 2005 (Revised March 2007)
- Case
Kansai Digital Phone: Zutto, Gaining Japanese Loyalty
By: Francisco de Asis Martinez-Jerez and James Robert Dillon
Ted Katagi, marketing strategy manager of Kansai Digital Phone (KDP), utilizes customer lifetime value as a key metric to prioritize initiatives in an emergency plan to turn around the company. KDP is a regional phone company in Japan with less than stellar...
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Keywords:
Customer Relationship Management;
Customer Value and Value Chain;
Customer Satisfaction;
Telecommunications Industry;
Electronics Industry;
Japan;
United States
Martinez-Jerez, Francisco de Asis, and James Robert Dillon. "Kansai Digital Phone: Zutto, Gaining Japanese Loyalty." Harvard Business School Case 106-006, July 2005. (Revised March 2007.)
- 12 Jul 2021
- News
Better, Simpler Strategy
- 2015
- Working Paper
The Integrity of Private Third-party Compliance Monitoring
By: Jodi L. Short and Michael W. Toffel
Government agencies are increasingly turning to private, third-party monitors to inspect and assess regulated entities’ compliance with law. The integrity of these regulatory regimes rests on the validity of the information third-party monitors provide to regulators....
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Keywords:
Regulation;
Compliance;
Compliance Policies;
Conflict Of Interest;
Independent Third Party;
Inspection;
Audit Quality;
Auditor;
Audit;
Environment;
Production;
Supply Chain;
Quality;
Government Administration;
Working Conditions;
Safety;
Labor;
Governing Rules, Regulations, and Reforms;
Governance Compliance;
Manufacturing Industry;
Public Administration Industry;
Accounting Industry;
Service Industry;
United States
Short, Jodi L., and Michael W. Toffel. "The Integrity of Private Third-party Compliance Monitoring." Harvard Kennedy School Regulatory Policy Program Working Paper, No. RPP-2015-20, November 2015. (Revised December 2015.)
- 07 Jul 2020
- Research & Ideas
Market Investors Pay More for Resilient Companies
The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources...
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- 17 Apr 2024
- Blog Post
New Venture Competition 2024: Business and Environment Ventures
economy through specialized, hands-on trade training programs. Searchlight - Ben Kallas (MBA 2024) - Searchlight will enable western countries to address vulnerabilities in their critical mineral supply chains by providing on-the-ground...
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- 01 Dec 2018
- News
Trade Off
ideally under the auspices and rules of the WTO. The problem is that nowadays trade wars may have unintended consequences that complicate their resolution. Global supply chains are incredibly complex. When a phone is designed in America...
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- 29 Oct 2008
- Research & Ideas
The Next Marketing Challenge: Selling to ’Simplifiers’
Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge. Watch out for a new brand of consumer in 2008: the middle-aged Simplifier....
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- 2003
- Chapter
Designing Sustainability at BMW Group: The Designworks/USA Experience
By: Michael W. Toffel, Natalie Hill and Kellie McElhaney
This case study describes how an industrial design company developed a Sustainability Management System (SMS) standard, designed and implemented an SMS throughout its business, and then became the first company in the world to achieve third-party SMS certification. The...
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Keywords:
Design;
Governance Compliance;
Management Practices and Processes;
Standards;
Environmental Sustainability;
United States
Toffel, Michael W., Natalie Hill, and Kellie McElhaney. "Designing Sustainability at BMW Group: The Designworks/USA Experience." In From Principles to Practice, 57–83. Case Studies Series. Global Compact Office, 2003.
- October 2012
- Article
Target the Right Market
By: Jill Avery and Thomas Steenburgh
SparkPlace is a two-year-old business with a hot new product: software that manages and measures the effectiveness of permission-based marketing campaigns for social media. The company is in the process of deciding on which of two customer segments to focus its...
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Keywords:
Marketing;
Market Segmentation;
Customer Defection;
Customer Lifetime Value;
Customer Relationship Management;
CRM;
Market Segmentation And Target Market Selection;
Marketing Strategy;
Product Marketing;
Customer Focus and Relationships;
Customer Value and Value Chain;
Technology Industry;
United States
Avery, Jill, and Thomas Steenburgh. "Target the Right Market." Harvard Business Review 90, no. 10 (October 2012): 119–123.
- 03 Apr 2012
- First Look
First Look: April 3
supply chain system. When commodity prices became more volatile in 2007 and 2008, executives at Domino's changed the way they worked with suppliers and franchisees to manage costs and risks and better leverage the assets of the supply...
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Carmen Nobel
- 01 Oct 2002
- News
What's Cookin'
Diego–based chain of more than ninety buffet-style restaurants serving fresh salads, soups, pastas, and breads, CEO Michael Mack has implemented a flexible system that allows hourly employees to change their schedule with as little as one...
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Keywords:
Hanna, Julia
- 18 Nov 2009
- HBS Case
Customer Feedback Not on elBulli’s Menu
of an elBulli hotel and a chain of reasonably priced restaurants called Fast Good. But what is the balance between leveraging the Adrià/elBulli brand and breaking its core meaning? In a classroom discussion of first-year Marketing...
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- 01 Dec 2008
- News
Designing Change
company’s mission, using meetings and even Muzak hats and T-shirts to jump-start employees’ emotional connection to their work as “audio architects” who provide the soundtrack for fashionable retail chains and a wide variety of work...
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Keywords:
Julia Hanna