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Show Results For
- All HBS Web
(3,220)
- People (15)
- News (981)
- Research (1,566)
- Events (7)
- Multimedia (5)
- Faculty Publications (704)
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s... View Details
- 01 Mar 2006
- News
Faculty Books
its decision-making, marketing, brand management, innovation, acquisition strategies, corporate culture, and human-resource management. Managing Product and Service Development by Stefan H. Thomke (Irwin/McGraw-Hill) Professor Thomke... View Details
- 15 Nov 2020
- News
Exploring China’s Belt & Road Initiative
Greater China Shenzhen-Hong Kong Science & Tech Innovation Special Cooperation Zone Students learned how special economic zones (SEZs) are designed and how they can help spur... View Details
- 01 Dec 2019
- News
Accelerating a Gas-on-demand Startup
Service with a Smile: Classmates Nick Alexander (left) and Bryan Frist with one of Yoshi’s service-on-demand vehicles. (photo by Cayce Clifford) The first purpose-built, drive-in gas station opened in Pittsburgh in December 1913. The... View Details
- 02 Oct 2000
- Research & Ideas
Networked Incubators: Hothouses of the New Economy
Business incubators are a booming industry. Offering office space, funding, and basic services to start-ups, these organizations have become the hottest way to nurture and grow fledgling businesses. But are incubators a fleeting... View Details
- 01 Mar 2012
- News
Competitiveness at Risk
Rivkin and Porter: HBS alumni are in a position to help put America back on a more competitive footing in the world economy. View the survey results Watch Professors Michael Porter and Jan Rivkin introduce the project Join the conversation Read a View Details
- 01 Apr 2000
- News
Porter's Paradox
In his pathbreaking 1990 book The Competitive Advantage of Nations, HBS professor Michael E. Porter emphasized the strategic importance of clusters, which he defined as "geographic concentrations of interconnected companies, specialized... View Details
- 01 Jun 2002
- News
Two Presidents, One Goal: Building on the Club of Chicago
special interest groups (SIGs) to accommodate its broad constituency. The North Shore Chapter, for example, caters to members who live outside the city proper, while the Chicago Society gathers for cultural or social events in and around... View Details
Keywords: Amy Burton
- 01 Sep 2005
- News
Make Plans for Washington GLF
registration fee. And the entire event is designed with families in mind. There’s a special two-day program for kids, and pre- and post-forum optional tours for everyone. Over the months ahead, you... View Details
- Profile
Lindsay Steinmetz
decision, incorporate others in the work, or determine the best operational design for a new technology. I feel like I can engage in discussion on a wide variety of topics, which allows me to build better relationships across... View Details
Keywords: Nonprofit / Government
- 01 Jan 2010
- News
Marvin S. Traub, MBA 1949
careers of many of the designers that are today’s most popular brands: Ralph Lauren, Calvin Klein, and Donna Karan, among them. At the same time, he mentored dozens of employees who went on to lead major stores and brands. After retiring... View Details
- 11 Feb 2002
- Research & Ideas
Guts and Bliss: The Entrepreneur’s Journey
from frustration with the existing supply, agreed the panelists. Entrepreneurship, in part, is the skill of connecting different patterns in order to create a product or service that's more useful and convenient, said Stephani Khurana... View Details
Keywords: by Martha Lagace
- Web
Site Credits - Railroads and the Transformation of Capitalism | Harvard Business School
Eleanor Bradshaw, EB Fine Design Exhibition Design: Chris Danemayer, proun Design Website Design/Production: Aaron Carmisciano, Subluxed Cliff Moreland, Knowledge and Library Services, Harvard Business... View Details
- 24 Apr 2014
- News
Digital ID network empowers individuals, disrupts the data brokers
While anonymity online has many benefits, there are certain contexts in which an individual would want to be known. Blake Hall (MBA 2010), an army veteran, noticed that many brands were unwilling to extend special offers online to... View Details
- 01 Sep 2005
- News
WATER Ltd.
point is not whether public or private providers deliver the service but the efficiency, quality, and cost-effectiveness of that service,” says Jeremy Pelczer (AMP 162, 2002), president and CEO of American Water. “We agree that water is a... View Details
- 01 Jun 2014
- News
Executive Action
office and dining facilities, and classrooms, is the result of a $40 million gift from the Dr. James Si-Cheng Chao and Family Foundation. The new building is being designed by architectural firm Goody Clancy and will stand where Kresge... View Details
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
Most company distribution systems are designed ad-hoc when needed, and serve neither value chain partners nor end users well—just look at the frustrating new-car buying process set up by American auto makers. At the same time, says... View Details
- 01 Sep 2007
- News
MBAs Chosen for Leadership Fellows Program
fellows and organizations are Annie Bertrand, Mercy Corps; Laura Dicker, Hospital for Special Surgery; Jared Henderson, Teach For America; Heather McLetchie-Leader, Citizen Schools; Kara Medoff Barnett, Lincoln Center for the Performing... View Details
- Web
Partners - Managing the Future of Work
professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and View Details
- Web
Podcast - HBS Online
organizations can foster teaming through clear communication, psychological safety, and intelligent failure. Bonus Episode: Digital Data Design (D^3) Institute's Jen Stave on Harnessing AI for a Better Tomorrow 26 JUL 2024 | The Parlor... View Details