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  • 04 Jan 2012
  • First Look

First Look: January 4

112-048 This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and objectives. Will the View Details
Keywords: Carmen Nobel
  • 20 Jul 2010
  • First Look

First Look: July 20

international capital to local infrastructure decides how to balance range of services, risk-adjusted return, margin pressure, and nation building. IDFC was chartered with partial ownership from the Indian government to help evaluate... View Details
Keywords: Martha Lagace
  • 22 Jun 2009
  • Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

fall, there's also an implicit guarantee of government rescue for any firm that in the future may be identified as too big to fail. "What's worse, these firms impose costs on society by creating systemic risks that they don't have to bear on their View Details
Keywords: by Roger Thompson; Banking; Financial Services
  • 24 Nov 2008
  • Research & Ideas

Harvard Business School Discusses Future of the MBA

compiled a detailed curriculum analysis of eleven business school programs. To complete the picture, they also interviewed leading academic critics and 28 executives and recruiters. The findings presented a mixed diagnosis of the health of MBA programs but on View Details
Keywords: by Roger Thompson & HBS Bulletin; Education
  • 08 May 2007
  • First Look

First Look: May 8, 2007

exogenous variation in foreign aid. We investigate how aid is spent by tracking its short-run effect on aggregate demand, prices, the national accounts, savings, and the balance of payments. We find that aid is mostly consumed, primarily... View Details
Keywords: Martha Lagace
  • January 2021 (Revised July 2022)
  • Case

Dwight D. Eisenhower: Changing the World

By: Robert Simons and Shirley Sun
This case describes the rise of Dwight (Ike) Eisenhower from a small town in Kansas to the pinnacle of power on the world stage. During his life, Eisenhower was leader of the Allied Forces in World War II, president of Columbia University, head of NATO, and president... View Details
Keywords: Leadership Development; Leadership; Values and Beliefs; Personal Characteristics; Leadership Style; Success; Work-Life Balance; Power and Influence
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  • October 1994 (Revised March 1999)
  • Case

Ritz-Carlton: Using Information Systems to Better Serve the Customer

By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
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  • 17 Mar 2022
  • Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

CEO Corie Barry, who says that making money is the company’s business imperative, not its purpose. Barry explains how the company manages to balance pursuing its mission of enriching people’s lives through technology while also focusing... View Details
Keywords: by Ranjay Gulati
  • 16 Nov 2009
  • Research & Ideas

The Times Captures History of American Business

forty-fourth president of the United States in late 2008 unleashed a current of collective idealism that washed across the planet. At the same time, the intensifying economic crisis created much larger roles for government intervention in global markets. This, in turn,... View Details
Keywords: by Martha Lagace; Journalism & News
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

value would necessarily trump another, and any decision would have to be evaluated by taking all such values into account and balancing them against each other. Once there is a consensus on which values are important, future business... View Details
Keywords: by Carla Tishler
  • 17 Oct 2014
  • Research & Ideas

New Treasury Rules Help Long-Retirement Planning

which required all plan participants to make annual taxable distributions out of their retirement accounts from age 70 1/2 onwards. Under the amended rules, by contrast, participants may use up to 25 percent of their retirement account View Details
Keywords: by Robert Pozen; Financial Services
  • March 1995
  • Case

Donald Salter Communications, Inc.

By: Stuart C. Gilson and Jeremy Cott
A new CEO is hired to manage the turnaround of a family-owned newspaper publisher. In a departure from previous management, he implements a new compensation scheme that explicitly ties executive pay to market-value-based measures of firm performance. Because the... View Details
Keywords: Family Business; Transformation; Asset Management; Wages; Balanced Scorecard; Family Ownership; Motivation and Incentives; Valuation; Journalism and News Industry
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  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

out and market these initiatives across the chain. Ellison also considered how to build upon the company’s new ad campaign, Get Your Penney’s Worth, and how to strike the right balance between serving its “core” and “emerging” customer... View Details
Keywords: Sean Silverthorne
  • 18 Dec 2012
  • First Look

First Look: December 18

pharmaceutical company GSK must choose how much to integrate a recently acquired biotechnology firm, Sirtris. Moncef Slaoui, GSK's global head of R&D, championed the acquisition of Sirtris to gain access to its potentially revolutionary science. Slaoui must View Details
Keywords: Carmen Nobel
  • 17 Jan 2012
  • First Look

First Look: January 17

financial standpoint, such an investment would be very difficult for VNHS to justify. The irony was that with the new regulatory pressures and increased focus on preventative healthcare, telemonitoring pointed to an effective tool in managing and reducing acute care... View Details
Keywords: Sean Silverthorne
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

purpose and use. Anteby relies on observations at retirees' homes, archival data, interviews, and surveys to understand how plant workers and managers make sense of this tacit practice. He argues that when patrolled, gray zones like the production of homers offer... View Details
Keywords: Martha Lagace
  • 02 Apr 2013
  • First Look

First Look: April 2

countries. At the same time that the region was enjoying the spoils of admirably executed cluster initiatives, it was being threatened by the destabilizing violence of the Basque separatist extreme, a slowing global economy, and an always precarious View Details
Keywords: Sean Silverthorne
  • 31 May 2011
  • First Look

First Look: May 31

environmental functions throughout the investment process. Some of the specific questions examined in the case are as follows: With a more diversified investor base, how could the firm balance the different expectations of investors and... View Details
Keywords: Sean Silverthorne
  • 21 Jul 2008
  • Research & Ideas

Solving the Marketing Resources Allocation Puzzle

customers to target, which new customers to acquire, and how to balance resources between promotions and advertising, allocate promotional dollars, and determine the effectiveness of word-of-mouth communications. We asked the researchers... View Details
Keywords: by Sean Silverthorne
  • 19 Mar 2006
  • Research & Ideas

Unlocking Your Investment Capital

Many companies can double or even triple their capacity to invest in strategic assets and competencies by properly managing their "risk balance sheet," argues Harvard Business School professor Robert C. Merton. In a provocative... View Details
Keywords: by Ann Cullen; Financial Services

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