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  • June 2024
  • Case

SnapTravel: Betting on 'Super.com'

By: Reza Satchu and Tom Quinn
This case explores SnapTravel, a travel startup offering discounted hotel rooms, and its founders’ desire to pivot to a “super app” that saved customers money across many different purchase types. During the COVID-19 pandemic, Hussein Fazal and Henry Shi saw SnapTravel... View Details
Keywords: Business Growth and Maturation; Business Plan; Business Startups; Change Management; Disruption; Transformation; Volatility; Customer Focus and Relationships; Customer Value and Value Chain; Decisions; Income; Entrepreneurship; Geographic Scope; Cross-Cultural and Cross-Border Issues; Health Pandemics; Surveys; Knowledge Acquisition; Knowledge Use and Leverage; Leading Change; Crisis Management; Goals and Objectives; Risk Management; Consumer Behavior; Game Theory; Risk and Uncertainty; Adaptation; Diversification; Expansion; System Shocks; Accommodations Industry; Technology Industry; Canada; United States; Las Vegas
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  • 03 Apr 2012
  • First Look

First Look: April 3

leadership development programs for residents. The authors first present a definition of clinical leadership and highlight evidence that effective frontline clinical leadership improves both clinical outcomes and satisfaction for patients and providers. The authors... View Details
Keywords: Carmen Nobel
  • 22 Dec 2015
  • First Look

December 22, 2015

universities. In 1952, these institutions were reorganized according to the Soviet model and remained highly specialized until the resurgence of comprehensive institutions after 1978. This background note describes this history and then elaborates on the View Details
Keywords: Carmen Nobel
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

experience in the for-profit sector? Mario Morino: My background was in the IT industry, working in systems management, which is fundamentally about tracking the performance and integrity of large computing platforms. What I experienced... View Details
Keywords: by Julia Hanna
  • 14 Nov 2019
  • Book

Lifting the Lid on Turkey's Hidden Business History

Turkey’s economic development story has always been something of a black box for scholars to understand, perhaps in part because many of the most successful business enterprises there have been in family hands and largely closed to public scrutiny. The authors of a new... View Details
Keywords: by Sean Silverthorne
  • 01 Sep 2009
  • News

Read All About It!

goods and services — from a second or third vehicle to health clubs to text messaging — that their great-grandparents could hardly have dreamed of. At the same time, the underlying sources for all this consumption — our wealth and income... View Details
Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information
  • 23 May 2017
  • First Look

First Look at New Ideas and Research: May 23, 2017

that in countries with higher GDP growth leverage is correlated with less corporate financial fragility. Consistent with Gabaix (2011) this paper finds a granularity effect in that large firms are systemically important—idiosyncratic... View Details
Keywords: Carmen Nobel
  • 13 Mar 2007
  • First Look

First Look: March 13, 2007

projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details
Keywords: Martha Lagace
  • 01 Jun 2002
  • News

Profile: The Invisible Hand - Robert Massie and God's Green Earth

Seated in his office near Boston's Public Garden, he recollects sunlit summers in Maine (where his love for the natural world flourished) and his family's four-year sojourn in Paris (where, as a teenager, he received state-of-the-art medication, at no cost, from the... View Details
Keywords: Garry Emmons; management; ethics
  • 04 Mar 2013
  • Lessons from the Classroom

Lessons from Running GM’s OnStar

automobiles; it was up to Huber to figure out what that meant. Primarily the GM leadership was looking to justify GM's earlier multibillion-dollar acquisitions of Hughes Aircraft (which included commercial satellites) and Electronic Data View Details
Keywords: by Carmen Nobel; Auto
  • 01 Apr 2002
  • News

Charting the Luminary Leadership in Professional Service Firms

of these elements drift out of alignment, stars may take their talent and skills elsewhere. And should they leave, experience shows that clients and other stars will often follow. The preeminent challenge, then, for a firm’s senior management is to assure that they... View Details
Keywords: professional service firms; Publishing Industries (except Internet); Information
  • 06 Jul 2020
  • Blog Post

A Letter from the Women in Investing Club

were committed to increasing the visibility and accessibility of Women in Investing on campus. We partnered with other groups such as the VCPE Club, the HBS Investment Club, the Health Care Club, and numerous others to collaborate on... View Details
  • 01 Sep 2015
  • News

Alumni and Faculty Books for September 2015

fees, brand globalization, the rise of holding companies, client obsessions with shareholder value, the digital and Internet revolutions—and outlines the steps senior agency executives need to take to restore health to their organizations... View Details
  • 29 Jan 2008
  • First Look

First Look: January 29, 2008

executives compare the cash flows from innovation against the default scenario of doing nothing, assuming—incorrectly—that the present health of the company will persist indefinitely if the investment is not made. In most situations,... View Details
Keywords: Martha Lagace
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

lens to integrate the psychology literature on habitual choice, System I and II decision-making, and a recent stream of empirical work that involves social and situational effects into the scope of context effects. We distinguish between... View Details
  • 09 Mar 2010
  • First Look

First Look: March 9

opened for business, thus changing the face of both world trade and military power and playing a pivotal role in the rise of the United States on the world stage. Today we view the creation of the Panama Canal as a story of U.S.... View Details
Keywords: Martha Lagace
  • 06 May 2014
  • First Look

First Look: May 6

GlaxoSmithKline employees were accused of bribing Chinese health care workers to prescribe the company's drugs. The accusations brought to light the questionable incentive structures of the Chinese health... View Details
Keywords: Sean Silverthorne
  • May 16, 2016
  • Article

Food Safety Economics: The Cost of a Sick Customer

By: Dina Gerdeman and John A. Quelch
Chipotle Mexican Grill’s ongoing struggle to win customers back months after a contaminated food crisis highlights the challenges companies face with keeping food safe.

Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details
Keywords: Food Safety; Organic Food; Supply Chain Management; Globalization Of Food Business; Mérieux NutriSciences: Marketing Food Safety Testing; Food Safety Modernization Act 2011; Plant-Based Agribusiness; Transition; Economic Systems; Food; Health; Supply and Industry; Logistics; Practice; Problems and Challenges; Quality; Safety; Business Strategy; Corporate Strategy; Customization and Personalization; Agriculture and Agribusiness Industry; Consumer Products Industry; Food and Beverage Industry; Insurance Industry; Public Administration Industry; Public Relations Industry; Retail Industry; Service Industry; Mexico; North America; United States; Canada
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  • 03 Nov 2009
  • First Look

First Look: Nov. 3

self-report of the licensee. The self-reporting aspect of the environment gives rise to demand for auditing by the licensor or third-party attestation by the licensee. We characterize the optimal royalty contract, accounting system choice... View Details
Keywords: Martha Lagace
  • 26 Sep 2017
  • First Look

First Look at New Research and Ideas, September 26, 2017

Umit Gurun, and Scott Duke Kominers Abstract—The patent system is commonly justified as a way to promote social welfare and, more specifically, technological progress. For years, however, there has been concern that patent litigation is... View Details
Keywords: Sean Silverthorne